About Troubleshooting The Computer; Wi-Fi Connection Problems - Intermec CK3R User Manual

About Troubleshooting the Computer

Wi-Fi Connection Problems

CK3R and CK3X Mobile Computer User Manual
These troubleshooting tables may help you fix some common
problems you may experience with your computer. These tables group
solutions for the Wi-Fi connection, 802.1x security, the imager, and
general operation of the computer.
Note: If you send the computer in for service, it is your responsibility
to save the computer data and its configuration. Intermec is only
responsible for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Use this section to find possible solutions to Wi-Fi connection
problems.
Wi-Fi Connection Problems and Possible Solutions
Problem
When you turn on the, mobile
computer after it was
suspended for 10 to 15 minutes
or longer, the mobile computer
can no longer send or receive
messages over the network.
The computer is connected to
the network, and you move to a
new site to collect data. Now,
your mobile computer is not
connected to the network.
The mobile computer appears
to be connected to the network,
but you cannot establish a
terminal emulation session
with the host computer.
The mobile computer appears
to be connected to the network,
but the host computer is not
receiving any information from
the mobile computer.
Chapter 5 — Troubleshoot and Maintain the Computer
Possible Solution
The host may have deactivated or lost the
current terminal emulation session. In a
TCP/IP direct connect network, turn off the
"Keep Alive" message from host to maintain
the TCP session while the computer is
suspended.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.
There may be a problem with the
connection between the access point and
the host computer. Check with network
administrator or use your access point
user's manual.
77