Troubleshooting Your Mobile Computer; Troubleshooting The Wi-Fi Connection; Troubleshooting 802.1X Security - Intermec CN50 User Manual

Chapter 9 — Troubleshooting and Maintaining the Computer

Troubleshooting Your Mobile Computer

Troubleshooting the Wi-Fi Connection

Problems With the Wi-Fi Connection
Problem
The computer is connected to the network
and you move to a new site to collect data.
Your computer now shows you are not
connected to the network.
The computer appears to be connected to
the network, but the host computer is not
receiving any information from the
computer.

Troubleshooting 802.1x Security

Problems With 802.1x Security
Problem
The computer indicates that it is
authenticated, but it does not
communicate with the host.
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Use this section to troubleshoot some common problems you may
experience with your mobile computer.
If you send the mobile computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
CN50 Mobile Computer User's Manual for Windows Embedded Handheld 6.5
Solution
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network when a connection is
established.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user's
manual.
Solution
Make sure the computer IP address, host IP address,
subnet mask, default router are configured for
network.