Warranty - TIPTEL 85 System S0 User Manual

Appendix

Warranty

Your contact for services arising from warranty obligations is the specialist dealer
where you bought the device. Tiptel.com GmbH Business Solutions will grant a
warranty for 2 years from the date of handover for the material and manufacture of
the telecommunications terminal device.
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative
product. Exchanged devices or parts shall become the property of the specialist
dealer. If subsequent performance is unsuccessful the purchaser can request either
a reduction in the purchase price or withdrawal from the contract. The purchaser
must notify the dealer of any defects found without undue delay. Proof of the
warranty entitlement shall be furnished by standard proof of purchase (receipt or
invoice).
The warranty entitlement shall expire if the purchaser or an unauthorized third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage, force majeure or other external influences shall not be covered by the
guarantee. The warranty shall not cover any consumables (e.g. batteries) or defects
that only slightly impair the ability to use the product or its value to a limited extent.
Claims for damage caused by transport shall be asserted to the shipping company.
Notes on processing:
Repairs are completed only by the Tiptel.com GmbH Service Department. With our
48-hour repair service you will usually receive a repaired device or a replacement
after 2 working days plus the usual delivery period. If the device is repaired during
the warranty period, the warranty shall not be extended for the replaced parts or for
the device. This warranty is not transferable and shall expire if the device is sold to
another party. It shall also expire if anyone other than Tiptel.com GmbH Service
staff interferes with the equipment or if the serial number on the equipment is
removed or rendered illegible. The device is marked with a warranty seal. Please
ensure that this is not damaged because this would cause your warranty to lapse.
The General Terms and Conditions of Tiptel.com GmbH Business Solutions, which
are part of the contract with a dealer, shall also apply. In the event of a complaint,
the defective product should be sent to the address below together with a
description of the defect and proof of purchase. If you are making a warranty claim,
Tiptel.com GmbH Business Solutions shall pay for the return shipping.
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