Viewing Multiple Calls; Transferring Calls - Cisco 7906G User Giude

If you want to...
Switch an in-progress
call from a mobile
phone to your desktop
phone
Switch an in-progress
call from a mobile
phone to a desk phone
sharing the same line
(Session Handoff)

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
Then...
1. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
2. Press Answer softkey on your desk phone within 4 seconds and start
talking on the desk phone.
1. While on your mobile phone, press the access code for the Session
Handoff feature (for example, *74). See your system administrator for
a list of access codes.
2. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
3. Press the Answer softkey on your desk phone within 10 seconds and
start talking on the desk phone. The number of seconds to answer the
call on your desk phone is set by your system administrator.
The other Cisco Unified devices that share the same line display a Remote
in Use message. The number of seconds to resume the call depends on the
configuration set by the system administrator.
Then...
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
If your phone has on-hook transfer enabled, complete the transfer
Note
by hanging up.
Basic Call Handling
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