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A. Upgrading light is flashing orange
IMPORTANT – DO NOT TURN OFF OR RESTART YOUR HUB WHEN THE UPGRADING
LIGHT IS FLASHING ORANGE.
Your Hub's software is being upgraded remotely. It can take up to 30 minutes
before your Hub automatically restarts. You won't be able to connect to
broadband until the Broadband light glows green.
B. Power light is red
If Power light is flashing red, please wait two minutes for your Hub to restart. If it
continues to flash red or is steady red, please contact us – see page 30.
C. No lights
1. Turn off and unplug Hub power.
2. Check Hub power cable is correctly inserted in Hub socket.
3. Check mains power is working.
4. Plug Hub power cable into mains and turn on.
5. If no lights on the Hub, try resetting the Hub's default settings. See page 17.
6. Wait a couple of minutes for the Power light to glow green.
If there are still no lights after above steps, please contact us – see page 30.
D. Broadband light is flashing orange
Your Hub is establishing the fastest, most reliable connection for your broadband
line. If the Broadband light occasionally flashes orange between periods of steady
green, please wait until it glows a steady green. This can take up to 24 hours.
Please note: we'll be remotely testing your line for ten days after your activation – so you may notice your
Broadband light occasionally goes off and then flashes, interrupting your broadband service. This is normal, and
should settle down after ten days.
If your Broadband light is still flashing after 24 hours, please try the following:
1. restart your Hub by pressing and releasing the Restart button on the side of
the Hub
2. check that any extension sockets you may be using have an ADSL filter fitted
(see page 9)
3. if you're using an extension lead or extension socket, plug the ADSL filter and
Hub directly into the main phone socket
4. unplug any other telephone devices (such as telephones, fax machines,
digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter
5. if the Broadband light is now a steady green: either your home's wiring or an
ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in
turn, checking the Broadband light, to find out if any device is faulty. Also make
sure that every device in use is using an ADSL filter
6. if your Broadband light continues to flash, there may be a fault or interference
on your line. Please contact us – see page 30.
E. Broadband light is red
Broadband is active, but your Hub can't connect to it.
1. Check broadband service status by calling 0800 169 0199. If service is okay,
turn off your Hub.
2. Wait one minute then turn it on again.
3. Wait a couple of minutes until the Broadband light glows green.
4. If the Broadband light is still red, try resetting the Hub's default settings –
see page 17.
5. If the Broadband light is still red, please contact us – see page 30.
Note: If you aren't a BT Total Broadband customer, a red Broadband light on your Hub could mean your
connection user name and password aren't configured correctly in Hub Manager. Check the instructions
supplied by your Internet Service Provider for more details.
F. Broadband light is off
1. Make sure it is after 8pm on your broadband activation day. If not, please wait
until after this time.
2. If it's after 8pm on your broadband activation day, check that the broadband
cable is correctly inserted into your Hub's 'Broadband' socket.
3. Check that the other end of the broadband cable is correctly inserted into the
ADSL filter's 'DSL' socket, and that the ADSL filter is correctly plugged into your
phone socket.
4. Plug a telephone into the 'Phone' socket on the ADSL filter and listen for
a dial tone.
5. Follow the appropriate instructions overleaf.
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