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BT Home IT Support: one-to-one help from IT professionals
Need help setting up your wireless broadband securely? Struggling with
your printer? Want to upload photos online but don't know how? BT Home
IT Support advisors can offer you straightforward, jargon-free help on a wide
range of IT issues over the phone
or in person.
1
To find out more, call 0800 876 6542 or go to www.bt.com/homeitsupport
1. £9.99 per month with minimum 3-month subscription or £25 one-off fee for a single call. Some technical
queries may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.
2. Engineer visits: costs start from £50.
Managing your accounts
To view and pay BT bills, choose paper-free billing, review your profile, change your
account password and postal address, go to www.bt.com/setup/manage
Using wireless at home or when away
You can use wireless (Wi-Fi) to connect your computer to the internet (and devices
such as printers) using radio signals rather than cables.
At home
Using wireless instead of cables in your home gives you greater flexibility in choosing
where to position your Hub, computer and related devices such as a printer or
internet-connected telephone. Such devices can even be in different rooms –
very handy, especially if you've more than one computer or phone in your home.
The BT Home Hub has a built-in wireless adapter that sends the broadband signal
through the air. The signal can then be received by a computer with built-in wireless
or a fitted wireless adapter. Security codes are used when setting up the wireless
connection to make sure only computers that you allow can connect to your Hub.
Find out more about using wireless at home at www.bt.com/setup/homewireless
To connect to your Hub using wireless, see option C on page 13.
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Away from home
You can also enjoy the freedom provided by wireless connections when you're
away from home. Your BT Total Broadband package includes membership to the
BT FON Wi-Fi Community
*
. Once you join, you can:
•
have inclusive Wi-Fi internet access in hundreds of thousands of locations
around the world
•
be part of a creating the world's largest Wi-Fi community
To join at no extra cost, or simply find out more about the BT FON Wi-Fi
Community, go to www.bt.com/setup/btfon
*Opt-in required. Wireless-enabled equipment required. Conditions apply.
Common questions about wireless
What do I need to use wireless?
Your computer needs to be using a wireless adapter or have built-in
wireless functionality. The wireless adapter should be 'Wi-Fi, ' 802.11b or
802.11g compatible.
How can I tell if my computer has built-in wireless?
If you're using a laptop purchased within the last year or two, this may have
wireless built in. Check the documentation supplied with the computer.
Where can I buy a wireless adapter?
These are available at www.bt.com/shop and most computer shops. Check your
computer manual to make sure the type of adapter you plan to purchase is
compatible with your computer.
Where can I get help with my computer's wireless?
Please see your computer or wireless adapter manual. For help with setting up
a wireless connection to your Hub, see option C on page 13.
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