Fargo DTC4500 User Manual page 102

© 2010 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 64
# 65
# 66
Reboot Required
# 68
Card in Printer
# 70
Multiple Feed
DTC4500 Card Printer/Encoder User Guide
Cause
Unspecified system error
detected by the Printer
Firmware.
A card is jammed in the Print
Station or card flipping area of
the Printer.
Multiple cards were fed into the
Printer.
Solution
Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
Clear the jam and press the
Pause button.
Verify the card thickness is set
to the thickness of your cards,
then press the Pause button.
• Check for card slippage. If
necessary, run the Printer
cleaning routine
• Verify the Cleaning roller is
properly installed on the
Ribbon Drawer.
• Verify the cards are not
sticking together.
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L001444 Rev1.0
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