Fargo DTC4500 User Manual page 100

© 2010 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
# 44
Flipper Jam/ Home
Error
DTC4500 Card Printer/Encoder User Guide
Cause
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.
EEPROM restored with factory
default values.
A card has become jammed in
the Printer's Flipper Table.
The Flipper failed to position
properly while aligning a card
or flipping a card.
Solution
• Ensure that no encoding
data is being sent with the
print job and reprint the card.
• Install a Magnetic Encoding
Module.
If changes were made in the
Advanced Setting Tab in the
Printer Driver, click the Default
button to reset these numbers.
• Reset the Printer and try
again. If this problem
persists, call for technical
assistance.
Clear any cards in the Flipper
Table using the buttons to move
the card out. Resume printing.
• Reset the Printer and retry. If
problem persists call for
technical assistance.
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L001444 Rev1.0
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