Fargo DTC4500 User Manual page 104

© 2010 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 93
Wrong Ribbon
# 97
Ribbon Search
Error
# 99
Ribbon Error
DTC4500 Card Printer/Encoder User Guide
Cause
The Print Ribbon installed in
the Printer does not match the
Ribbon type selected in the
Printer Driver.
The Ribbon is not able to find
the next panel correctly.
Check for jams/breaks.
The Print Ribbon has either
broken or jammed.
Solution
• Change either the installed
Print Ribbon or the Ribbon
type selected in the Printer
Driver.
• Press the Pause button to
continue or the ON/OFF
button to cancel.
Recalibrate the Ribbon Sensor.
• If broken, repair by taping
the Ribbon back on to the
take- up core.
• Replace the Ribbon.
• Press the Pause button to
continue or the ON/OFF
button to cancel.
• If jammed, clear the jam.
• If broken, repair by taping
the Ribbon back on to the
take- up core.
• Press the Pause button to
continue or the ON/OFF
button to cancel.
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L001444 Rev1.0
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