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HP Spectre Ultrabook PC Maintenance And Service Manual

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HP Spectre Ultrabook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre Ultrabook PC

  • Page 1 HP Spectre Ultrabook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................4 Display ........................... 4 Button ............................. 6 Keys ............................7 Lights ............................8 Imagepad ..........................9 Left side ..........................10 Right side ..........................12 Bottom ..........................13 3 Illustrated parts catalog ....................
  • Page 6 Computer feet ......................32 Battery ........................33 Solid-state drive ...................... 35 Card Reader board cable ..................37 NFC board ......................38 Top cover ....................... 40 Solid-state drive connector board ................44 Card Reader board ....................45 Power button board ....................46 Speakers ........................
  • Page 7 Remove everything and reinstall Windows ..............81 Recovering using HP Recovery Manager ..............81 What you need to know ................82 Using the HP Recovery partition to recover a minimized image (select models only) .................. 82 Using HP Recovery media to recover ............83 Changing the computer boot order .............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Spectre Ultrabook PC ● Processors Intel® Core® i7-3517U 1.9-GHz processor (4.0-MB L3 cache, 17 W) ● Intel Core i5-3317U 1.7-GHz processor (4.0-MB L3 cache, 17 W) Processor is soldered to the system board...
  • Page 10 Audio and video (continued) Separate amplifiers for headphone HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed focus (50-cm), F/2.0, 1280×720 by 24 frames per second) Two omnidirectional, dual array, digital microphones with appropriate beam-forming,...
  • Page 11 Category Description Operating system Preinstalled: ● Windows® 8 Professional ● Windows 8 Standard Serviceability End-user replaceable part: AC adapter...

  • Page 12: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals.
  • Page 13 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 14: Button

    Button Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 15: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes the following functions: ● When the key is pressed in combination with key, system information is displayed. ● When the key is pressed in combination with the key, Beats Audio is enabled or disabled.

  • Page 16: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Caps lock light White: Caps lock is on. ●...

  • Page 17: Imagepad

    Imagepad Item Component Description ● Imagepad light Amber: The Imagepad is off. ● On: The Imagepad is on. Imagepad on/off button Quickly double-tap this button to turn the Imagepad off or on. Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse.

  • Page 18: Left Side

    USB 2.0 port is disabled at the factory. You must enable this feature in Setup Utility. For information on enabling features in Setup utility, see the “Setup Utility (BIOS) and System Diagnostics” chapter in the HP Notebook Reference Guide. Chapter 2 External component identification...
  • Page 19 Item Component Description Audio-out (headphone) jack/ Audio-in Produces sound when connected to optional powered (microphone) jack stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 20: Right Side

    Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. NOTE: To open Beats Audio Control Panel, from the Start screen, type h, select HP Utility Center, and then select HP Beats Audio. ● Hard drive light Blinking white: The hard drive is being accessed.

  • Page 21: Bottom

    Item Component Description ● AC adapter light White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 23: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 24: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 675507-001 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) Top cover with keyboard (includes backlight cable, keyboard cable, TouchPad, and TouchPad button board and cable): For use in Belgium 698632-A41...
  • Page 26 Item Component Spare part number NFC board 675510-001 NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number 672006-001. (6a) Solid-state drive connector board, includes: 675509-001 (6b) Solid-state drive connector board cable...
  • Page 27 Item Component Spare part number (17) Memory module (PC3, 12800, 1333-MHz): 8-GB memory module 670034-005 4-GB memory module 641369-005 Heat sink (includes replacement thermal material): (18) Processor heat sink 675514-001 (19) Post controller hub heat sink 685662-001 (20) Display hinge covers (includes left and right hinge covers) 672009-001 (21) Base enclosure (includes battery cover lock latch, battery cover release latch, power...

  • Page 28: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 672006-001 TouchPad cable NFC board cable Card Reader board cable Chapter 3 Illustrated parts catalog...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 65-W HP Smart travel AC adapter 574638-001 HDMI-to-VGA adapter 530607-001 HP 14.0-in protective cover 674766-001 USB external DVD±RW DL SuperMulti Drive 659940-001 Power cord (3-pin, black, 1.83-m): For use in Australia 490371-011 For use in Denmark...

  • Page 30: Sequential Part Number Listing

    Power cord for use in Israel (3-pin, black, 1.83-m) 490371-D61 Power cord for use in India (3-pin, black, 1.83-m) 530607-001 HDMI-to-VGA adapter 574638-001 65-W HP Smart travel AC adapter 636672-005 Intel Centrino Advanced-N 6230 WLAN module 641369-005 4-GB memory module (PC3, 12800, 1600-MHz) 659940-001 USB external DVD±RW DL SuperMulti Drive...
  • Page 31 Speakers (include speaker cables and wireless audio module antenna cables) 672016-001 Rubber Feet Kit (includes front and rear rubber feet) 674766-001 HP 14.0-in protective cover 675507-001 14.0-in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable)
  • Page 32 Spare part number Description 698466-601 System board equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on computer models equipped with Windows 8 Professional in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material) 698467-501 System board equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor...
  • Page 33 Spare part number Description 698632-BG1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Switzerland (includes keyboard cable, TouchPad, and TouchPad button board and cable) 698632-DB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Canada (includes keyboard cable, TouchPad, and TouchPad button board and cable) 698632-DH1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Denmark,...

  • Page 34: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal parts could damage the computer or void the warranty. Preliminary replacement requirements...

  • Page 35: Drive Handling

    Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
  • Page 36 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 40: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery cover, and 2 rubber feet that attach to the base enclosure, as indicated in the illustration below.

  • Page 41: Battery

    Battery Description Spare part number 4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 42 Remove the battery (4) from the computer. Reverse this procedure to install the battery and battery cover. Chapter 4 Removal and replacement procedures...

  • Page 43: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB SATA III solid-state drive 698645-001 128-GB SATA III solid-state drive 697235-001 128-GB SATA II solid-state drive 675508-001 Before removing the solid-state drive and cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of the cable (1) and (2) from the system board, and then release the cable from the clips (3) and channel built into the base enclosure. The solid-state drive connector board cable is included in the solid-state drive connector board spare part kit, spare part number 675509-001.

  • Page 45: Card Reader Board Cable

    Card Reader board cable NOTE: The Card Reader board cable is included in the Cable Kit, spare part number 672006-001. Before removing the Card Reader board cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Nfc Board

    NFC board Description Spare part number NFC board 675510-001 NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number 672006-001. Before removing the NFC board, follow these steps: Turn off the computer.
  • Page 47 Release the ZIF connector to which the NFC board cable is attached, and then disconnect the NFC board cable from the system board. Remove the NFC board. Reverse this procedure to install the NFC board. Component replacement procedures...

  • Page 48: Top Cover

    Top cover NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board cable, and the TouchPad button board cable. Description Spare part number For use in Belgium 698632-A41 For use in Canada 698632-121 For use in Denmark, Finland, and Norway 698632-DH1 For use in France 698632-051...
  • Page 49 Remove the solid-state drive connector board cable (see Solid-state drive on page 35). Remove the Card Reader board cable (see Card Reader board cable on page 37). NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: ●...
  • Page 50 Remove the following screws that secure the top cover to the base enclosure: (2) Two Phillips PM2.0×5.5 (3) Five Phillips PM2.0×4.5 (4) Four Phillips PM2.0×4.0 Turn the computer right side up, with the front toward you. Open the computer. Lift the front edge of the top cover slightly, until the power button board and keyboard cables are accessible.
  • Page 51 Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable (2) from the system board. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable (4) from the system board.

  • Page 52: Solid-State Drive Connector Board

    Reverse this procedure to install the top cover. Solid-state drive connector board Description Spare part number Solid-state drive connector board (includes cable) 675509-001 Before removing the solid-state drive connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Card Reader Board

    Remove the solid-state drive connector board (2). Reverse this procedure to install the solid-state drive connector board. Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare part number 672006-001. Description Spare part number Card Reader board...

  • Page 54: Power Button Board

    Remove the Card Reader board: Turn the top cover upside down, with the front toward you. Remove the two Phillips PM2.0×3.6 screws (1) and the Phillips PM2.0×3.2 screw (2) that secure the Card Reader board to the top cover. Lift the left side of the Card Reader board (3) until it rests at an angle. Remove the Card Reader board (4) by sliding it up and to the left at an angle.

  • Page 55: Component Replacement Procedures

    Disconnect all external devices from the computer. Remove the battery (see Battery on page 33), and then remove the following components: Solid-state drive connector board cable (see Solid-state drive on page Card Reader board cable (see Card Reader board cable on page Top cover (see Top cover on page Remove the power button board:...

  • Page 56: Speakers

    Speakers Description Spare part number Speakers (include speaker cables and wireless audio module antenna cables) 672013-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Rtc Battery

    Remove the two Phillips PM2.0×3.8 screws (1) that secure the speakers to the base enclosure. Remove the speakers (2). Reverse this procedure to install the speakers. RTC battery Description Spare part number RTC battery (double-sided tape and cable) 672013-001 Before removing the RTC battery, follow these steps: Turn off the computer.
  • Page 58 Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape). Release the RTC battery cable from the clips (3) and routing channel built into the base enclosure. Remove the RTC battery and cable.

  • Page 59: Wireless Audio Module

    Wireless audio module Description Spare part number Wireless audio module 672011-001 Before removing the wireless audio module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 60 Remove the wireless audio module by pulling the module away from the slot at an angle (3). NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into the wireless audio module slot. NOTE: If the wireless audio module antennas are not connected to the terminals on the wireless audio module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 61: Wlan Module

    WLAN module Description Spare part number Intel Centrino Advanced-N 6235 WLAN module 670292-005 Intel Centrino Advanced-N 6230 WLAN module 636672-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 62 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 63: Fan

    Description Spare part number Fan (includes cable) 672008-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 64 Remove the fan (4). Reverse this procedure to install the fan. Chapter 4 Removal and replacement procedures...

  • Page 65: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on 698466-601 computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W) Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on 698466-501...
  • Page 66 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Fans (see Fan on page ● Memory module (see Memory module on page ● Heat sink (see Heat sink on page Remove the system board:...
  • Page 67 Remove the following screws that secure the system board to the base enclosure: (1) Five Phillips PM2.0×3.8 (2) Four Phillips PM2.0×4.6 (3) One Phillips PM2.0×5.7 Lift the right side of the system board (1) until it rests at an angle. Disconnect the power connector cable (2) from the system board.

  • Page 68: Memory Module

    Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1333-MHz) 670034-005 4-GB memory module (PC3, 12800, 1333-MHz) 641369-005 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Heat Sink

    Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Heat sink NOTE: The heat sink spare part kits include replacement thermal material. Description Spare part number Processor heat sink 675514-001 Post controller hub heat sink...
  • Page 70 NOTE: When replacing the heat sink, be sure to remove the fans from the defective heat sink and replace them on the replacement heat sink. See Fan on page 55 for fan removal and replacement instructions. Remove the processor heat sink: Following the 1, 2, 3, 4 sequence stamped into the processor heat sink, loosen the four captive Philllips screws (1) that secure the processor heat sink to the system board.
  • Page 71 Reverse this procedure to install the processor heat sink. Remove the post controller hub heat sink: Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to the system board. Remove the post controller hub heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the post controller hub heat sink and system board, it may be necessary to move the post controller hub heat sink...
  • Page 72 NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is used on the post controller hub (1) and the post controller hub heat sink (2). Reverse this procedure to install the post controller hub heat sink. Chapter 4 Removal and replacement procedures...

  • Page 73: Hinge Covers

    Hinge covers Description Spare part number Hinge covers 672009-001 Before removing the hinge covers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 74: Display Assembly

    Remove the hinge covers (2) from the base enclosure. Reverse this procedure to install the hinge covers. Display assembly Description Spare part number Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN 675507-001 antenna transceivers and cables, and webcam/microphone module and cable) Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 75 Remove the display assembly: Disconnect the webcamera/microphone module cable (1) from the system board. Disconnect the display panel cable (2) from the system board. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) CAUTION: Support the display assembly when removing the following screws.

  • Page 76: Power Connector Cable

    Remove the display assembly (2). Reverse this procedure to install the display assembly. Power connector cable Description Spare part number Power connector cable 687530-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 System board (see System board on page Display assembly (see Display assembly on page Remove the power connector cable: Remove the Phillips PM2.0×3.8 screw (1) that secures the power connector and bracket to the base enclosure. Remove the power connector bracket (2). Remove the power connector cable (3).

  • Page 78: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 79: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 80: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 81: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 82: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 83: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 32.72 cm 12.88 in Depth 22.10 cm 8.70 in Height 2.05 cm 0.81 in Weight 1.80 kg 3.97 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65W Temperature Operating 5°C to 35°C...

  • Page 84: 14.0-Inch Wga Display Specifications

    14.0-inch WGA display specifications Metric U.S. Dimensions Height 17.4 cm 6.85 in Width 31.3 cm 12.32 in Diagonal 35.4 cm 13.94 in Number of colors 262,144 Contrast ratio 500:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.2175 × 0.2088 mm Format 1600 ×...

  • Page 85: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 86: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 87: Restore And Recovery

    “Remove everything and reinstall Windows” section. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery...

  • Page 88: Using Windows Refresh For Quick And Easy Recovery

    HP Recovery Manager” section. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see the “Recovering using HP Recovery Manager” section.

  • Page 89: Remove Everything And Reinstall Windows

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: ●...

  • Page 90: What You Need To Know

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 91: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 92: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 94: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 95: Index

    Index Card Reader board drives, preventing damage 27 AC adapter light 13 removal 45 DVD±RW DL SuperMulti Drive AC adapter, spare part number spare part number 45 precautions 27 21, 22 spare part numbers 17, 23 spare part number 21 Action keys 7 Card Reader board cable antenna, locations 4...
  • Page 96 heat sink power connector 13 removal 61 mass storage device, precautions power connector cable spare part numbers 19, 23, removal 68 memory module spare part number 18, 23, 68 hinge cover product description 1 power cord removal 65 removal 60 set requirements 84 spare part number 19, 22, 65 spare part number 60...
  • Page 97 Rubber Feet Kit, spare part number 19, 23 USB external DVD±RW DL SuperMulti Drive, spare part number 21, 22 Screw Kit, spare part number 21, USB port 10 security cable slot 12 security, product description 2 vents 13 serial number 31 video, product description 1 service considerations volume dial 12...

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