HP SpectreXT TouchSmart
Maintenance and Service Guide

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   Summary of Contents for HP SpectreXT

  • Page 1

    HP SpectreXT TouchSmart Maintenance and Service Guide...

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    Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3

    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4

    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................4 Display ........................... 4 Buttons, speakers, and antennas ....................5 Keys ............................6 Lights ............................7 TouchPad ..........................8 Left side ..........................9 Right side ..........................10 Bottom ..........................

  • Page 6: Table Of Contents

    Hard drive specifications ......................79 7 Backing up, restoring, and recovering ................80 Creating recovery media and backups ..................80 Creating HP Recovery media ..................81 Restore and recovery ......................82 Using Windows Refresh for quick and easy recovery ........... 83...

  • Page 7: Table Of Contents

    Remove everything and reinstall Windows ..............84 Recovering using HP Recovery Manager ..............84 What you need to know ................85 Using the HP Recovery partition to recover a minimized image (select models only) .................. 85 Using HP Recovery media to recover ............86 Changing the computer boot order .............

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    viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP SpectreXT TouchSmart ● Processors Intel® Quad Core® i7-3537U 2.00-GHz processor (turbo up to 3.10-GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W) ● Intel Quad Core i7-3517U 1.900-GHz processor (turbo up to 3.00-GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W)

  • Page 10

    Beats signature audio profile applied to both headphones and external speakers Separate discrete amplifiers for headphone and audio out jacks Supports Microsoft Premium requirements Integrated HP TrueVision HD slim webcam (fixed [no tilt], activity LED, 1280×720 by 24 frames per second) Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-...

  • Page 11

    Category Description External media cards 2-in-1 Digital Media Reader Slot Digital Media Slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ●...

  • Page 12: External Component Identification, Display

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.

  • Page 13: Buttons, Speakers, And Antennas

    Buttons, speakers, and antennas Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.

  • Page 14: Keys

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 15: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 16: Touchpad

    Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on or off.

  • Page 17: Left Side

    Left side Item Component Description ● RJ-45 (network) jack lights (2) White: The computer is connected to a network. ● Amber: The computer is connected to a network and activity is occurring on the network. RJ-45 (network) jack Connects a network cable. HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio...

  • Page 18: Right Side

    Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.

  • Page 19

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 20: Bottom

    Bottom Item Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 22: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 23: Computer Major Components

    Computer major components Computer major components...

  • Page 24

    Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Top cover: Top cover for use only with keyboard spare part kits 700807-031, 700807-041, 701824-001 700807-051, 700807-061, 700807-071, 700807-131, 700807-141, 700807-161, 700807-A41, 700807-BB1, 700807-BG1, 700807-DB1,...

  • Page 25

    Item Component Spare part number (8b) Keyboard shield System board (includes processor and replacement thermal material): Equipped with an Intel Quad Core i7-3537U 2.00-GHz processor (turbo up to 3.10- 715044-601 GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system without trusted platform module security for use only in the People's Republic of China and Russia Equipped with an Intel Quad Core i7-3537U 2.00-GHz processor (turbo up to 3.10-...

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    Item Component Spare part number Equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60- 704056-501 GHz), 1600-MHz FSB, 3.00-MB L3 cache, 17 W, and the Windows 8 Standard operating system without trusted platform module security for use only in the People's Republic of China and Russia Equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60- 704056-001...

  • Page 27: Display Assembly Subcomponents

    Item Component Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive 700805-001 connector cable, and screws) (21) Power connector cable (includes bracket) 700802-001 (22) 4-cell, 48-Wh, 3.27-Ah battery (Li-ion) 697311-001 (23) Bottom cover (includes 4 rubber feet) 700798-001 Display assembly subcomponents Item...

  • Page 28

    Item Component Spare part number Display panel touch cable (not illustrated) 712412-001 Display enclosure, includes: 700797-001 Left and right display hinge covers Left and right display hinges Display enclosure Chapter 3 Illustrated parts catalog...

  • Page 29: Mass Storage Device, Miscellaneous Parts

    Miscellaneous parts Component Spare part number 65-W AC adapter (non-PFC, 3-wire) 693715-001 HDMI-to-VGA adapter 701943-001 HP 15.6-in protective cover 700801-001 HP computer tote bag with zipper 675458-001 Power cord (3-pin, black, 1.83-m): For use in Denmark 490371-081 Mass storage device...

  • Page 30: Sequential Part Number Listing

    Power cord for use in Israel (3-pin, black, 1.83-m) 670292-005 Intel Centrino Advanced-N 6235 Combo Adapter 675458-001 HP computer tote bag with zipper 683802-001 500-GB, 5400-rpm, 7.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)

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    Spare part number Description 700801-001 HP 15.6-in protective cover 700802-001 Power connector cable (includes bracket) 700803-001 Fan (includes cable) 700804-001 Heat sink (includes replacement thermal material) 700805-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)

  • Page 32

    Spare part number Description 700807-171 Keyboard with backlight for use only in Saudi Arabia (includes keyboard cable, keyboard backlight cable, and keyboard shield) NOTE: This keyboard spare part kit is for use only with top cover spare part kit 701823-001. 700807-251 Keyboard with backlight for use only in Russia (includes keyboard cable, keyboard backlight cable, and keyboard shield)

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    Spare part number Description 700814-601 System board equipped with an Intel Quad Core i7-3517U 1.90-GHz processor (turbo up to 3.00- GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People's Republic of China and Russia (includes replacement thermal material) 700816-001 System board equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60-...

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    Spare part number Description 704055-501 System board equipped with an Intel Quad Core i7-3517U 1.90-GHz processor (turbo up to 3.00- GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Standard operating system without trusted platform module security for use only in the People's Republic of China and Russia (includes replacement thermal material) 704056-001 System board equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60-...

  • Page 35: Removal And Replacement Procedures, Preliminary Replacement Requirements, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling, Grounding Guidelines, Electrostatic Discharge Damage

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

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    CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

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    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Component Replacement Procedures, Service Tag

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 106 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 41: Bottom Cover

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Bottom cover Description Spare part number Bottom cover 671731-001 Before disassembling the computer, follow these steps:...

  • Page 42

    Remove the ten Phillips PM2.5×9.5 screws that secure the bottom cover to the computer. Lift the rear right corner (1) of the bottom cover until the cover detaches from the computer, and then remove the bottom cover (2) from the computer. Reverse this procedure to install the bottom cover.

  • Page 43: Battery

    Battery Description Spare part number 4-cell, 48-Wh, 3.27-Ah battery (Li-ion) 697311-001 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 44: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 686922-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 45: Wlan Module

    WLAN module Description Spare part number Intel Centrino Advanced-N 6235 Combo Adapter 670292-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 46

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

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    Description Spare part number Fan (includes cable) 700803-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 48: Solid-state Drive

    Solid-state drive Description Spare part number 256-GB 700813-001 128-GB 700812-001 32-GB 700811-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 700891-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

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    Remove the power button board (4). Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures...

  • Page 51: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 700805-001. Description Spare part number 500-GB, 7200-rpm, 7.0-mm hard drive 703267-001 500-GB, 5400-rpm, 7.0-mm hard drive...

  • Page 52

    Remove the hard drive (3). NOTE: As the hard drive is being removed, make sure the hard drive cable is released from beneath the multimedia board cable (4). If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you.

  • Page 53

    Reverse this procedure to reassemble and install the hard drive. Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.

  • Page 54

    Remove the three Phillips PM2.5×5.5 screws (6) that secure the display assembly to the top cover. Open the display hinges as far as they will open (1). Chapter 4 Removal and replacement procedures...

  • Page 55

    Remove the display assembly (2) from the computer. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure.

  • Page 56

    If it is necessary to replace the display panel: Remove the two Phillips PM1.5×2.0 screws (1) that secure the hinge covers to the display enclosure. Remove the left and right hinge covers (2) from the display enclosure. The hinge covers are included in the display enclosure spare part kit, spare part number 700797-001.

  • Page 57

    Remove the display panel (3) from the display enclosure. The display panel is available using spare part number 700808-001. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.

  • Page 58

    Disconnect the webcam/microphone module cable (3) from the webcam/ microphone module. Remove the display panel cable. The display panel cable is available using spare part number 700800-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 59

    Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 700818-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 60

    TouchPad Description Spare part number TouchPad (includes cable) 701825-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 61

    Remove the front speaker cables (1) from the clips built into the top cover and the top edge of the TouchPad. Lift the top edge of the TouchPad (2) until it rests at an angle. Slide the TouchPad (3) forward, and then remove the TouchPad. Reverse this procedure to install the TouchPad.

  • Page 62: Front Speakers

    Front speakers Description Spare part number Front speakers (includes left and right front speakers, cables, and 4 rubber isolators) 700810-001 Before removing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63

    Remove the front speakers (5). NOTE: The front speakers include four rubber isolators (6). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the front speakers. Component replacement procedures...

  • Page 64: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 700012-001 Before removing the TouchPad LED board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 700802-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 66

    Remove the power connector (5) and cable. Reverse this procedure to install the power connector cable and bracket. Chapter 4 Removal and replacement procedures...

  • Page 67: Multimedia Board

    Multimedia board Description Spare part number Multimedia board (includes audio port, Card Reader, USB port, and cable) 701820-001 Before removing the multimedia board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 69

    Remove the memory shield (3). Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Component replacement procedures...

  • Page 70: System Board

    Reverse this procedure to install a memory module. System board Description Spare part number Equipped with an Intel Quad Core i7-3537U 2.00-GHz processor (turbo up to 3.10-GHz), 1600- 715044-601 MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system without trusted platform module security for use only in the People's Republic of China and Russia Equipped with an Intel Quad Core i7-3537U 2.00-GHz processor (turbo up to 3.10-GHz), 1600- 715044-501...

  • Page 71

    Description Spare part number Equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60-GHz), 1600- 700816-601 MHz FSB, 3.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People's Republic of China and Russia Equipped with an Intel Dual Core i5-3317U 1.70-GHz processor (turbo up to 2.60-GHz), 1600- 700816-501...

  • Page 72

    Remove the system board: Disconnect the following cables from the system board: (1) Display panel touch cable (2) Rear speaker cable (3) Power button board cable (4) Display panel cable (5) WLAN antenna cables (6) Front speaker cable (7) Hard drive connector cable (8) Keyboard backlight cable (9) Keyboard cable (10) TouchPad LED board cable...

  • Page 73: Heat Sink

    Remove the system board (3). Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 700804-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74

    Remove the heat sink: Following the 1, 2, 3, 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×4.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 75: Rj-45 Jack Cover

    Reverse this procedure to install the heat sink. RJ-45 jack cover Description Spare part number RJ-45 jack cover 701816-001 Before removing the RJ-45 jack cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76

    Remove the RJ-45 jack cover: Turn the system board upside down, with the USB connectors toward you. Remove the two Phillips PM2.0×4.5 screws (1) that secure the RJ-45 jack cover to the system board. Turn the system board right side up, with the USB connectors toward you. Remove the RJ-45 jack cover (2).

  • Page 77: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard, keyboard cable, keyboard backlight cable, keyboard shield, and pointing stick cable. For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight and pointing stick: For use in Belgium 700807-A41 For use in the Netherlands...

  • Page 78

    Remove the keyboard: Remove the 20 Phillips PM2.0×3.0 screws that secure the keyboard shield to the top cover. Remove the 8 Phillips PM1.5×2.0 screws that secure the keyboard shield to the top cover. Remove the keyboard shield. Chapter 4 Removal and replacement procedures...

  • Page 79: Rear Speakers

    Remove the two Phillips PM2.0×3.0 screws (1) and the five Phillips PM1.5×2.0 screws (2) that secure the keyboard to the top cover. Remove the keyboard (3). Reverse this procedure to install the keyboard. Rear speakers Description Spare part number Rear speakers (includes left and right rear speakers, cables, and 2 rubber isolators) 701821-001 Before removing the rear speakers, follow these steps: Turn off the computer.

  • Page 80: Wlan Antenna

    Remove the rear speakers: Remove the two Phillips PM2.0×3.0 broad head screws (1) that secure the rear speakers to the top cover. Remove the rear speakers (2) from the top cover. NOTE: The rear speakers include two rubber isolators (6). These isolators are crucial to the performance of the speakers.

  • Page 81

    Disconnect all external devices from the computer. Remove the bottom cover (see Bottom cover on page 33), and then remove the following components: Battery (see Battery on page Fan (see Fan on page System board (see System board on page Remove the WLAN antenna: Detach the WLAN antenna transceivers (1) from the top cover.

  • Page 82: Using Setup Utility (bios) And System Diagnostics, Starting Setup Utility (bios), Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 83: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 84: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 85: Specifications, Computer Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.79 cm 14.88 in Depth 25.44 cm 10.02 in Height (front to rear) 1.79 to 2.22 cm 0.72 to 0.87 in Weight 2.25 kg 4.86 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W Temperature Operating 5°C to 35°C...

  • Page 86: Inch Sga Display Specifications

    15.6-inch SGA display specifications Metric U.S. Dimensions Height 19.60 cm 7.72 in Width 34.70 cm 13.66 in Diagonal 39.80 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 87: Hard Drive Specifications

    Hard drive specifications 500-GB, 7200-rpm* 500-GB, 5000-rpm* Dimensions Height 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security...

  • Page 88: Backing Up, Restoring, And Recovering, Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 89: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 90: Restore And Recovery

    Remove everything and reinstall Windows on page ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 91: Using Windows Refresh For Quick And Easy Recovery

    HP Recovery Manager on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 92: Remove Everything And Reinstall Windows, Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: ●...

  • Page 93: What You Need To Know

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 94: Using Hp Recovery Media To Recover, Changing The Computer Boot Order

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 95: Power Cord Set Requirements, Requirements For All Countries

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 96: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 97: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 98: Index

    Index keys 6 AC adapter light 11 left-side 9 electrostatic discharge 28 AC adapter, spare part number lights 7 equipment guidelines 31 right-side 10 esc key 6 action keys speakers 5 Ethernet, product description 2 antenna TouchPad 8 components 5 WLAN antenna 5 locations 5 computer...

  • Page 99

    hard drive connector cable keyboard backlight 7 power button 5 illustrated 21 mute 7 power button board removal 44 power 7, 10 removal 41 Hard Drive Hardware Kit RJ-45 (network) jack 9 spare part number 16, 25, 41 contents 21 TouchPad 8 power connector 11 spare part number 19, 21, 23...

  • Page 100

    RJ-45 (network) jack 9 TouchPad RJ-45 (network) jack light 9 removal 52 RJ-45 jack cover spare part number 16, 25, 52 removal 67 TouchPad button 8 spare part number 18, 25, 67 TouchPad components 8 RTC battery TouchPad LED board removal 36 removal 56 spare part number 18, 22, 36...

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