HP Spectre x360 Maintenance And Service Manual
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HP Spectre x360 Maintenance And Service Manual

HP Spectre x360 Maintenance And Service Manual

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Maintenance and Service Guide
HP Spectre x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360

  • Page 1 Maintenance and Service Guide HP Spectre x360 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. NVIDIA and available on your computer. computer, you agree to be bound by the terms Quadro are trademarks and/or registered of the HP End User License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 External component identification ................................. 4 Right side ....................................4 Left side ..................................... 7 Display ......................................8 Keyboard area ................................... 9 TouchPad ................................9 Lights ................................... 10 Speakers and fingerprint reader ........................11 Special keys ................................
  • Page 6 Using HP Recovery Manager to create recovery media ................55 Before you begin ........................... 55 Creating the recovery media ....................... 56 Using the HP Cloud Recovery Download Tool to create recovery media ..........56 Restoring and recovery ................................. 56 Restoring, resetting, and refreshing using Windows tools ................. 56 Restoring using HP Recovery Manager and the HP Recovery partition ............
  • Page 7 9 Power cord set requirements ................................65 Requirements for all countries ............................65 Requirements for specific countries and regions ......................66 10 Recycling ....................................... 68 Index ..........................................69...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Spectre x360 13 Convertible PC Model: 13-ap0xxx, 13t-ap000 Processors Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W) Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB,...
  • Page 10 Supports a 4 Cell WHr 61 Long Life -PL Fast Charge battery Supports the following AC adapters: 65-W HP Smart AC adapter non-PFC Power cord: 1.0 m conventional power cord with a C5 connector 1M premium power cord w/ sticker label (C5) ●...
  • Page 11 Category Description Win 10 Home 64 Plus Single Language India Market PPP 2C18 Win 10 Home 64 Plus Single Language Indonesia Market PPP 2C18 Win 10 Pro 64 2C18 Serviceability End user replaceable parts: AC Adaptor...

  • Page 12: External Component Identification

    Before purchasing a nano SIM card, follow these instructions to determine the correct nano SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 13 Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 14 Component Description NOTE: Cables and/or adapters (purchased separately) may be required. Chapter 2 External component identification...

  • Page 15: Left Side

    , and then select Power ▲ Options. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar.

  • Page 17: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 19: Speakers And Fingerprint Reader

    Speakers and fingerprint reader Component Description Speakers Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keyboard area...

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Helps prevent side-angle viewing from onlookers (select products only).
  • Page 22 Icon Description NOTE: A wireless network must be set up before a wireless connection is possible. Chapter 2 External component identification...

  • Page 23: Bottom

    Bottom Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...

  • Page 25: Inserting A Microsd Card Or A Nano Sim Card (Select Products Only)

    Before purchasing a nano SIM card, follow these instructions to determine the correct nano SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 26 Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the card: Release the card tray as described above, and then remove the card. Replace the tray in the computer. Press in gently on the tray until it is firmly seated. Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 28 Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly. 13.3-in, FHD, AntiGlare, Ultra Slim TouchScreen display assembly with privacy filter L37646-001 13.3-in, FHD, AntiGlare, Ultra Slim TouchScreen display assembly with privacy filter L37647-001 13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37648-001 13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37649-001 13.3-in, UHD, BrightView, Ultra Slim TouchScreen display assembly...
  • Page 30 Item Component Spare part number For use in Turkey L37681-141 For use in Taiwan L37681-AB1 For use in the United Kingdom L37681-031 For use in the United States L37681-001 In dark ash silver finish with privacy filter: For use in Belgium L37682-A41 For use in Bulgaria L37682-261...
  • Page 31 Item Component Spare part number For use in the Czech Republic and Slovenia L37683-FL1 For use in Denmark, Norway, Finland, and Sweden L37683-DH1 For use in France L37683-051 For use in Germany L37683-041 For use in Greece L37683-151 For use in Israel L37683-BB1 For use in Italy L37683-061...
  • Page 32 Item Component Spare part number For use in Japan L37684-291 For use in Korea L37684-AD1 For use in Latin America L37684-161 For use in Netherlands L37684-B31 For use in Portugal L37684-131 For use in Romania L37684-271 For use in Russia L37684-251 For use in Saudi Arabia L37684-171...
  • Page 33 Item Component Spare part number For use in Saudi Arabia L37903-171 For use in Slovenia L37903-BA1 For use in the Spain L37903-071 For use in Switzerland L37903-BG1 For use in Thailand L37903-281 For use in Turkey L37903-141 For use in Taiwan L37903-AB1 For use in the United Kingdom L37903-031...
  • Page 34 Item Component Spare part number For use in the United Kingdom L37904-031 For use in the United States L37904-001 TouchPad NOTE: The TouchPad cable is available using spare part number L37663-001. In dark ash silver finish L37661-001 In Poseidon blue finish L37662-001 Fingerprint reader The Fingerprint reader cable is available using spare part number L37674-001...

  • Page 35: Miscellaneous Parts

    HP USB-to-Gigabit RJ45 adapter 829941-001 HP USB-C-to-VGA adapter 831751-001 HP USB-C-to-USB -A dongle 833960-001 HP USB-C-to-RJ45 adapter 855560-001 HP USB -C-to-USB -A hub 916838-001 HP USB-C-to-MultiPort hub 919666-001 HP USB-C-to-HDMI 2.0 adapter 935325-001 Stylus pen Impreza pen in dark ash silver finish...
  • Page 36 Rubber strip kit for use in dark ash silver models (includes bottom cover rear feet) L37666-001 Rubber strip kit for use in Poseidon blue models (includes bottom cover rear feet) L37667-001 Screw kit L37675-001 Sleeve (13.3 case sleeve) L01136-001 WWAN module HP 7560 LTE/ADV+ 4G with GPS M.2 L27188-005 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 40 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 42: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in dark ash silver models L37681-001 Bottom cover for use in dark ash silver models with privacy filter L37682-001 Bottom cover for use in Poseidon blue models L37683-001 Bottom cover for use in Poseidon blue models with privacy filter L37684-001 Bottom cover for use in dark ash silver models with WWAN L37903-001...

  • Page 43: Battery

    Remove the bottom cover (see Bottom cover on page 34). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Remove the battery: Battery...
  • Page 44 Disconnect the battery cable (1). Remove the five Phillips M2.0×2.5 screws securing the battery to the computer (2). Remove the battery (3). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Touchpad

    TouchPad Description Spare part number TouchPad for use in dark ash silver models L37661-001 TouchPad for use in Poseidon blue models L37662-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Fingerprint Reader

    Fingerprint Reader Description Spare part number Fingerprint Reader for use in dark ash silver models L37672-001 Fingerprint reader for use in Poseidon blue models L37673-001 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Speakers (Front)

    Speakers (front) Description Speaker kit (front speakers) L37668-001 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 48 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 49: Wwan Module

    Reverse this procedure to install the power button and the power button board. WWAN module Description Spare part number HP 7560 LTE/ADV+ 4G with GPS M.2 L27188-005 CAUTION: To prevent an unresponsive system, replace the wireless board only with a wireless board authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 50 NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue WWAN antenna cable connects to the WWAN module #6/Aux terminal. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. Remove the Phillips M2.0×2.4 screw (2) that secures the WWAN module to the system board. (The WWAN module tilts up.) Remove the WWAN module (3) by pulling the board away from the slot at an angle.

  • Page 51: Solid-State Drive

    Solid-state drive Description Spare part number 1-TB, 2280, PCIe3×4, NVMe solid-state drive with TLC L37642-001 256-GB, M.2 2280, PCIe3×4, NVMe, SS solid-state drive with TLC L37643-001 2-TB, 2280, PCIe3×4, NVMe solid-state drive with TLC L37644-001 512-GB, M.2 2280, PCIe3×4, NVMe, SS solid-state drive with TLC L37645-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and...

  • Page 52: Fans

    Remove the solid-state drive by pulling it away from the socket (2). Reverse this procedure to install the solid-state drive. Fans Description Spare part number Fan (left) L37660-001 Fan (right) L38013-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 53 Release the ZIF connector (5), and then remove the cable (6). Disconnect the fan cable (1). Remove the one Phillips M2.0×3.5-I screw on the right fan, and the two Phillips M2.0×2.5-I screws on the left fan (2). Remove both fans (3). Reverse this procedure to install the fans.

  • Page 54: Ir Sensor

    IR sensor Description Spare Part Number IR sensor L37657-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the IR sensor, follow these steps: Turn off the computer. If you are unsure whether the computer is off/or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Description Spare part number System board System board for use in models with UMA graphics equipped with the following processors: Intel Core i7-8565U processor (WWAN) L37641-001 Intel Core i7-8565U processor L37640-001 Intel Core i7-8565U processor L37639-001 Intel Core i7-8565U processor L37638-001 Intel Core i5-8265U processor L37637-001...
  • Page 56 Make sure the audio cable is disconnected (1). Remove the two Phillips M2×1.5-I (2). Remove the Phillips M2.0×3.5-I screw that secures the system board to the computer. (3) Lift the system board (4), and then remove the system board (5). Reverse this process to install the system board.

  • Page 57: Heat Sink

    Heat sink Description Spare part number Heat sink L37659-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Audio Board

    Reverse this procedure to install the heat sink on the system board. Audio board Description Spare part numbers Audio board L37655-001 Audio board cable L37656-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 59: Display Assembly

    Reverse this procedure to install the audio board. Display assembly Description Spare part numbers 13.3-in, FHD, AntiGlare, Ultra Slim TouchScreen display assembly with privacy filter L37647-001 13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37648-001 13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37649-001 13.3-in, UHD, BrightView, Ultra Slim TouchScreen display assembly L37650-001...

  • Page 60: Speakers (Rear)

    Remove the four Phillips M2.5×2.2-I screws securing the display assembly to the base enclosure (1). Pull the base enclosure forward (2), and then remove the display assembly (3). Reverse this procedure to install the display assembly. Speakers (rear) Description Spare part number Speaker kit (rear speakers) L37668-001 Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 61 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off/or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Backing Up, Restoring, And Recovering

    In addition to the Windows tools, depending on the operating system preinstalled on your computer, your computer may also include tools provided by HP for additional functionality. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

  • Page 63: Creating Hp Recovery Media (Select Products Only)

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 64: Creating The Recovery Media

    Windows tools for backing up, restoring, and recovering your computer on page Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state: ●...

  • Page 65: Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 66: Recovering Using Hp Recovery Media

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 67: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 68: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.
  • Page 69 To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only)

  • Page 70: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 308.87mm 15.18 in Depth 217.9mm 10.15 in Height (front to back) 14.7 mm for models with WLAN .89 in modules 14.5mm for models with WWAN modules Weight 1.32 kg for models with WLAN 4.61 lb or 5.05 (depending on modules configuration)

  • Page 71: Xx Cm (Xx-In) Display Specifications

    xx cm (xx-in) display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768...
  • Page 72 500 GB* 750 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 8 Specifications...

  • Page 73: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 74: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 75 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two- pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 76: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 77: Index

    26 play 13 right side 4 spare part numbers 49 privacy screen 13 computer major components 19 HP PC Hardware Diagnostics (UEFI) screen brightness 13 computer specifications 62 using 59 speaker volume 13 connector, power 5 HP Recovery Manager...
  • Page 78 USB SuperSpeed port with HP labels Sleep and Charge 7 rear speaker Bluetooth 16 USB Type-C power connector and spare part numbers 26 regulatory 16 Thunderbolt port with HP Sleep recovery serial number 16 and Charge 5 discs 55, 58...
  • Page 79 47 spare part number 47 spare part numbers 26 system recovery 57 system restore point, creating 54 Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 TouchPad removal 37 spare part number 37 spare part numbers 26...

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