HP Spectre x2 Maintenance And Service Manual
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HP Spectre x2 Maintenance And Service Manual

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HP Spectre x2 Detachable PC (model
numbers 12-a000 through a099)
Maintenance and Service Guide

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  • Page 1 HP Spectre x2 Detachable PC (model numbers 12-a000 through a099) Maintenance and Service Guide...
  • Page 2 © Copyright 2015 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your slate includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Locating hardware ..............................3 Locating software ..............................3 Display ................................... 4 Buttons and speakers ............................5 Left side ................................. 6 Right side ................................7 Back ..................................8 Bottom edge ................................
  • Page 8 Downloading a BIOS update ......................46 Synchronizing a slate and keyboard (select products only) ................47 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 48 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............49 8 Specifications ............................. 50 Slate specifications .............................. 50 9 Backing up, restoring, and recovering ......................
  • Page 9 10 Power cord set requirements ........................57 Requirements for all countries ........................... 57 Requirements for specific countries and regions ....................57 11 Recycling ..............................59 Index ................................60...

  • Page 11: Product Description

    Product description Category Description Product Name HP Spectre x2 Detachable PC (model numbers 12-a000 through a099) ● Processors Intel™ Core® m7-6Y75 processor (1600-MHz FSB, 4.0-MB L2 cache, dual core, 4.0-W) ● Intel Core m5-6Y54 processor (1866-MHz FSB, 4.0-MB L2 cache, dual core, 4.5-W) ●...
  • Page 12 ● Support for Windows modern trackpad gestures ● Taps enabled as default Power requirements Support for 45-W HP Smart AC adapter (non-PFC, RC, USB Type-C) with 1.8-meter (6.0-feet) power cord Support for 3-cell, 42-Wh, 3.69-Ah, Li-ion battery ● Security Support for Intel AT-p Ready ●...

  • Page 13: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on your slate: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your slate. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 15: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the slate is off, press the button to turn on the slate. ● When the slate is on, press the button briefly to initiate Sleep. ● When the slate is in the Sleep state, press the button briefly to exit Sleep.

  • Page 16: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 17: Right Side

    Right side Item Component Description Memory card reader slot Reads optional memory cards that enable you to store, manage, share, or access information. Micro SIM slot (select products only) Supports a wireless micro subscriber identity module (SIM). If a micro SIM is not pre-installed, insert the micro SIM into the micro SIM slot.

  • Page 18: Back

    Back Item Component Description 3D camera infrared laser projectors (2) Project a grid to determine object dimensions. 3D camera light On: The 3D camera is in use. 3D camera Records video and captures photographs. Some products allow you to video conference and chat online using streaming video.

  • Page 19: Bottom Edge

    Bottom edge Item Component Description Alignment posts (2) Guide the keyboard to the correct connection with the slate. POGO pin connector for docking Connects the slate to the keyboard base using the POGO pin connector. Bottom edge...

  • Page 20: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the slate serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 23 for battery removal instructions.

  • Page 21: Slate Major Components

    Slate major components Item Component Spare part number Display panel assembly, 12.0-in, BrightView (1920×1080), WLED, WUXGA+, UWVA 830345-001 (eDP 1.3), ultraslim (2.4-mm), TouchScreen display (includes 2 TouchScreen cables) 3-cell, 42-Wh, 3.69-Ah, Li-ion battery (includes cable) 814060-850 Solid-state drive: 512-MB, M2.2280, SATA-3, solid-state drive supporting TLC 763008-006 256-MB, M2.2280, SATA-3, solid-state drive supporting TLC 760615-014...
  • Page 22 128-MB, M2.2280, SATA-3, solid-state drive supporting TLC 759848-011 128-MB, M2.2280, SATA-3, MH solid-state drive 827560-008 WWAN module: HP lt4114 LTE 4G Module 761233-005 HP lt4110 LTE/HSPA+ 4G Module 756993-005 Display panel cable (includes adhesive support strip and double-sided adhesive) 830337-001...
  • Page 23 Item Component Spare part number Equipped with an Intel Core m7-6Y75 processor (1600-MHz FSB, 4.0-MB L2 cache, 830314-601 dual core, 4.0-W), 8.0-GB of system memory, and the Windows 10 Professional operating system Equipped with an Intel Core m3-6Y75 processor (1866-MHz FSB, 4.0-MB L2 cache, 830314-001 dual core, 4.0-W), 8.0-GB of system memory, and a non-Windows operating system Equipped with an Intel Core m5-6Y54 processor (1866-MHz FSB, 4.0-MB L2 cache,...

  • Page 24: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, USB Type-C) 815033-850 Card reader slot bezel 831533-001 HP active stylus 836051-001 HP USB Type-C-to-USB 3.0 dongle 833960-001 Power cord (3-pin, black, 1.83-m): For use in Australia...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or similar plastic, flat-edged tool ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P00, P0, and P1 screwdrivers ●...

  • Page 26: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the slate, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 27: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 28: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 29: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 30: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the slate or void the warranty. Component replacement procedures NOTE: Details about the slate, including model, serial number, product key, and length of warranty, are on the service tag on the back of the slate.
  • Page 31 Remove the four Phillips M1.5×2.7 screws (2) that secure the display panel assembly to the back cover. Place the slate on a flat surface with the display panel facing up and the power button toward you. Insert a case utility tool (1) or similar plastic, flat-edged tool between the back cover and the display panel assembly.
  • Page 32 Disconnect the battery cable from the system board. Release the adhesive strip (1) that secures the display panel cable to the display panel assembly. Disconnect the display panel cable (2) from the display panel assembly. Release the two zero insertion force (ZIF) connectors (3) to which the two TouchScreen cables are attached, and then disconnect the TouchScreen cables from the system board.

  • Page 33: Battery

    Remove the display panel assembly (4). Reverse this procedure to install the display panel assembly. Battery Description Spare part number 3-cell, 42-Wh, 3.69-Ah, Li-ion battery (includes cable) 814060-850 Before removing the battery, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 34: Solid-State Drive

    Remove the battery (2). Reverse this procedure to install the battery. Solid-state drive Description Spare part number 512-MB, M2.2280, SATA-3, solid-state drive supporting TLC 763008-006 256-MB, M2.2280, SATA-3, solid-state drive supporting TLC 760615-014 256-MB, M2.2280, PCIe-2×4, solid-state drive 814693-001 128-MB, M2.2280, SATA-3, solid-state drive supporting TLC 759848-011 128-MB, M2.2280, SATA-3, MH solid-state drive 827560-008...

  • Page 35: Wwan Module

    Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. WWAN module Description Spare part number HP lt4114 LTE 4G Module 761233-005 HP lt4110 LTE/HSPA+ 4G Module 756993-005 CAUTION:...
  • Page 36 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the WWAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 37: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable (includes adhesive support strip and double-sided adhesive) 830337-001 Before removing the display panel cable, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 38: Pogo Pin Docking Cable

    POGO pin docking cable Description Spare part number POGO pin docking cable (includes adhesive double-sided adhesive) 830335-001 Before removing the POGO pin docking cable, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 39: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 830348-001 Before removing the speakers, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 40: Card Reader Board

    Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 830334-001. Description Spare part number Card reader board (includes memory card reader slot and power button actuator): For use only on slate models with WLAN and WWAN capability (includes SIM slot) 830343-001 For use only on slate models with only WLAN capability...

  • Page 41: Microphone

    Microphone Description Spare part number Microphone Kit (includes cables, left and right microphones, rubber isolators, and double-sided 830344-001 adhesive) Before removing the card reader board, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 42: Front-Facing Webcam

    Front-facing webcam Description Spare part number Front-facing webcam (includes cable and double-sided adhesive) 830349-001 Before removing the front-facing webcam, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 43: Rear-Facing Webcam

    Rear-facing webcam Description Spare part number Rear-facing webcam (includes cable and double-sided adhesive) 830349-001 Before removing the front-facing webcam, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 44: 3D Camera Board

    3D camera board NOTE: The 3D camera board spare part kit does not include the 3D camera board cable. The 3D camera board cable is available using spare part number 830336-001. Description Spare part number 3D camera board (includes double-sided adhesive) 830351-001 3D camera board with foil (includes double-sided adhesive) 836232-001...

  • Page 45: Wlan Antenna

    Remove the 3D camera board (3) and cable. Remove the 3D camera board and cable. Reverse this procedure to install the 3D camera board. WLAN antenna Description Spare part number WLAN auxiliary antenna (includes cable, auxiliary transceiver, and double-sided adhesive) 830329-001 WLAN main antenna (includes cable, main transceiver, and double-sided adhesive) 830330-001...

  • Page 46: Wwan Antenna

    Remove the WLAN antenna cables and transceivers (3). Reverse this procedure to install the WLAN antenna. WWAN antenna Description Spare part number WWAN antenna, ME936(includes cables, transceivers, and double-sided adhesive) 830331-001 WWAN antenna, ME206 (includes cables, transceivers, and double-sided adhesive) 834558-001 Before removing the WWAN antenna, follow these steps: Turn off the slate.
  • Page 47 NOTE: The WWAN “Red/Main/#5”antenna cable is connected to the WWAN module “Main” terminal. The WWAN “Blue/Aux/#6”antenna cable is connected to the WWAN module “Aux” terminal. Detach the WWAN antenna transceivers (2) from the back cover. (The WWAN antenna transceivers are attached to the back cover with double-sided adhesive.) Remove the WWAN antenna cables and transceivers (3).

  • Page 48: Kickstand

    Kickstand Description Spare part number Kickstand 830338-001 Before removing the kickstand, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. Disconnect the power from the slate by unplugging the power cord from the slate.

  • Page 49: Kickstand Retention Assembly

    Kickstand retention assembly Description Spare part number Kickstand retention assembly (includes left and right assemblies) 830339-001 Before removing the kickstand retention assembly, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 50: System Board

    System board Description Spare part number Equipped with an Intel Core m7-6Y75 processor (1600-MHz FSB, 4.0-MB L2 cache, dual core, 4.0-W), 830315-601 8.0-GB of system memory, WWAN capability, and the Windows 10 Professional operating system Equipped with an Intel Core m7-6Y75 processor (1600-MHz FSB, 4.0-MB L2 cache, dual core, 4.0-W), 830315-001 8.0-GB of system memory, WWAN capability, and a non-Windows operating system Equipped with an Intel Core m7-6Y75 processor (1600-MHz FSB, 4.0-MB L2 cache, dual core, 4.0-W),...
  • Page 51 Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. Disconnect the power from the slate by unplugging the power cord from the slate. Disconnect all external devices from the slate.
  • Page 52 Remove the two Phillips PM2.0×4.5 screws (1) that secure the USB port brackets and the system board to the back cover. Remove the Phillips PM2.0×3.4 screw (2) that secures the audio jack bracket and the system board to the back cover. Remove the two Phillips PM2.0×2.2 broad head screws (3) that secure the system board to the back cover.

  • Page 53: Heat Sink

    Flex the left side of the back cover until the audio jack (1) and USB port clear the openings in the back cover. Lift the left side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
  • Page 54 3D camera board (see 3D camera board on page System board (see System board on page Remove the heat sink: Following the 1 – 2 sequence stamped into the heat sink, remove the two Phillips PM2.0×2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2).

  • Page 55: Using Setup Utility (Bios)

    Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 56: Determining The Bios Version

    To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 57: Synchronizing A Slate And Keyboard (Select Products Only)

    name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 58: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 59: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 60: Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. Metric U.S.

  • Page 61: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 62: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 63: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 64: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 65: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 66: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 67: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the slate meets the requirements for use in the country or region where the equipment is purchased.
  • Page 68 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 69: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 70: Index

    Index Symbols/Numerics card reader slot bezel, spare part headphone 6 3D camera 8 number 14 microphone 6 3D camera board chipset, product description 1 removal 34 components keyboard spare part number 12 back 8 product description 2 spare part numbers 34 bottom edge 9 spare part numbers 14 3D camera board cable, spare part...
  • Page 71 removal/replacement procedures webcam light 4 operating system, product wireless antenna description 2 right-side components 7 location 4 removal 35, 36 spare part numbers 12, 35, 36 POGO pin bezel Screw Kit, spare part number 14 wireless, product description 2 removal 20 security, product description 2 WLAN antenna spare part number 13, 20...

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