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HP Spectre x360 Maintenance And Service Manual

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HP Spectre x360 Convertible PC
(model numbers 13-4000 through 4099
and 13-4100 through 4199) and
HP Spectre Pro x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360

  • Page 1 HP Spectre x360 Convertible PC (model numbers 13-4000 through 4099 and 13-4100 through 4199) and HP Spectre Pro x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Packaging and transporting guidelines ................. 25 Workstation guidelines ................25 5 Removal and replacement procedures ......................27 Unlocking the device and disabling Always On Remote Management (select HP devices only) ....... 27 Bottom cover ............................... 28 Battery ................................. 29 WLAN module ..............................30 Solid-state drive ..............................
  • Page 6 9 Using HP PC Hardware Diagnostics (UEFI) – Windows 8 ..................57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............58 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7 ..........59 Starting Setup Utility (BIOS) ..........................59 Updating the BIOS ..............................
  • Page 7 Recovering using HP Recovery Manager ..................67 What you need to know before you get started ............67 Using the HP Recovery partition (select products only) ..........68 Using HP Recovery media to recover ................68 Changing the computer boot order ................69 Removing the HP Recovery partition (select products only) .........
  • Page 8 15 Statement of Volatility ..........................81 Non-volatile memory usage ..........................83 Questions and answers ............................85 16 Power cord set requirements ........................87 Requirements for all countries ........................... 87 Requirements for specific countries and regions ....................87 17 Recycling ..............................89 Index ................................

  • Page 9: Product Description

    Product description Category Description HP Spectre x360 HP Spectre Pro x360 Convertible PC Convertible PC Product Name HP Spectre x360 Convertible PC × (model numbers 13-4000 through 4099 and 13-4100 through 4199) HP Spectre Pro x360 × Convertible PC ●...
  • Page 10 256-GB solid-state drive self- encrypting drive (SED) supporting multi-level cell (MLC) ● 180-GB solid-state drive supporting MLC ● 128-GB solid-state drive supporting MLC Audio and video Webcam: HP TrueVision Full HD, × × fixed (no tilt), with activity light Chapter 1 Product description...
  • Page 11 Intel Dual Band Wireless-N × 7265BN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter External media cards HP multiformat Micro Digital Media × × Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
  • Page 12 Power requirements Support for 65-W HP Smart × × adapter (non-PFC, EM, 3-wire, 4.5- mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) Support for a 3-cell, 56-WHr, 4.96- AHr, Li-ion battery (includes cable) Security Support for Trusted Platform ×...
  • Page 13 Category Description HP Spectre x360 HP Spectre Pro x360 Convertible PC Convertible PC ● Operating system Windows 8 Professional 64- × (continued) ● Windows 7 Enterprise 64-bit ● Windows 7 Enterprise 32-bit ● Windows 7 Professional 64- Serviceability End user replaceable part: ×...

  • Page 14: External Component Identification

    ● Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 – Select Start > All Programs >...

  • Page 15: Keys

    Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ▲...

  • Page 16: Lights

    Lights Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Speakers Component Description Speakers Produce sound. Chapter 2 External component identification...

  • Page 17: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. TouchPad left button Functions like the left button on an external mouse. TouchPad right button Functions like the right button on an external mouse. TouchPad...

  • Page 18: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. ● AC adapter/battery light Solid white: The computer is connected to external power and the battery is fully charged. ● Solid amber: The computer is connected to external power and the battery is charged from 0 to 99 percent.
  • Page 19 Item Component Description Power button (continued) If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.

  • Page 20: Right Side

    Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: Chapter 2 External component identification...
  • Page 21 Item Component Description ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Right side...

  • Page 22: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer.

  • Page 23: Computer Major Components

    Computer major components Computer major components...
  • Page 24 Item Component Spare part number Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) 13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm in ash silver finish for use 833713-001 only on computers with model numbers 13-4100 through 13-4199 and equipped with an Intel Core i-7 5500U or Intel Core i-5 5200U processor 13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 2.55-mm in ash silver finish for use...
  • Page 25 For use in Israel 801508-BB1 For use in Japan 801508-291 In natural silver finish for use only on HP Spectre x360 Convertible PC computer models with model numbers 13-4000 through 13-4099: For use in Latin America 801508-161 For use in Switzerland...
  • Page 26 System board (includes a graphics subsystem with UMA memory and replacement thermal material): For use only on HP Spectre x360 Convertible PC computer models with model numbers 13-4100 through 13-4199: Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866- 828824-601 MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, and the...
  • Page 27 MHz FSB, 3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and a non- Windows operating system For use only on HP Spectre x360 Convertible PC computer models with model numbers 13-4000 through 13-4099: Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1600- 801505-601 MHz FSB, 4.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and the...
  • Page 28 256-GB, M2, SATA3 solid-state drive supporting TLC 801503-001 128-GB, M2, SATA3 solid-state drive supporting TLC 801502-001 For use only on HP Spectre Pro x360 Convertible PC computer models: 256-GB, M2, SATA3 SED solid-state drive supporting MLC 813147-001 180-GB, M2, SATA3 solid-state drive supporting MLC...

  • Page 29: Miscellaneous Parts

    65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) for use on all computer models 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models 741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use only on HP Spectre Pro x360 742436-001 Convertible PC computer models HP sleeve...
  • Page 30 Component Spare part number For use in Australia 755530-011 For use in Denmark 755530-081 For use in Europe 755530-021 For use in Israel 755530-BB1 For use in the People’s Republic of China 755530-AA1 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in the United Kingdom and Singapore 755530-031...

  • Page 31: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 36: Bottom Cover

    Bottom cover NOTE: The bottom cover spare part kit includes 4 rubber feet. Description Spare part number In ash silver finish for use only on computers with model numbers 13-4100 through 13-4199 833711-001 In natural silver finish for use only on computers with model numbers 13-4000 through 13-4099 801492-001 Before disassembling the computer, follow these steps: Turn off the computer.

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 38: Wlan Module

    WLAN module Description Spare part number For use only on HP Spectre x360 Convertible PC computer models: Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756751-005 Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter...
  • Page 39 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 29).

  • Page 40: Solid-State Drive

    256-GB, M2, SATA3 solid-state drive supporting TLC 801503-001 128-GB, M2, SATA3 solid-state drive supporting TLC 801502-001 For use only on HP Spectre Pro x360 Convertible PC computer models: 256-GB, M2, SATA3 SED solid-state drive supporting MLC 813147-001 180-GB, M2, SATA3 solid-state drive supporting MLC...

  • Page 41: Fan

    Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. NOTE: The fan spare part kit includes the fan cable. Description Spare part number For use only on computer models equipped with an Intel Core i-7 6550U, Intel Core i-7 6500U, or Intel 828818-001 Core i-5 6200U processor For use only on computer models equipped with an Intel Core i-7 5600U, Intel Core i-7 5500U, Intel Core...

  • Page 42: Speakers

    Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.0×4.0 screws (2) that secure the fan to the top cover. Remove the fan (3). Reverse this procedure to install the fan. Speakers Description Spare part number Speakers (include left and right speakers and cables) 801501-001 Before removing the speakers, follow these steps:...

  • Page 43: Touchpad

    Remove the speakers (3). Reverse this procedure to install the speakers. TouchPad NOTE: The TouchPad spare part kit includes the TouchPad cable. Description Spare part number In ash silver finish for use only on computers with model numbers 13-4100 through 13-4199 833715-001 In natural silver finish for use only on computers with model numbers 13-4000 through 13-4099 801499-001...
  • Page 44 Remove the five Phillips PM1.5×2.3 screws (2) that secure the TouchPad to the top cover. Remove the TouchPad and cable. Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures...

  • Page 45: Card Reader Board

    Card reader board NOTE: The card reader board spare part kit includes the card reader board cable. Description Spare part number For use only on computer models equipped with an Intel Core i-7 6550U, Intel Core i-7 6500U, or Intel 828821-001 Core i-5 6200U processor For use only on computer models equipped with an Intel Core i-7 5600U, Intel Core i-7 5500U, Intel Core...

  • Page 46: System Board

    Description Spare part number For use only on HP Spectre x360 Convertible PC computer models with model numbers 13-4100 through 13-4199: Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz FSB, 828824-601 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz FSB,...
  • Page 47 3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and a non-Windows operating system For use only on HP Spectre x360 Convertible PC computer models: Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB, 801505-601 4.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and the Windows 8 Professional...
  • Page 48 ● WLAN module (see WLAN module on page ● Solid-state drive (see Solid-state drive on page ● Heat sink (see Heat sink on page Remove the system board: Release the ZIF connector (1) to which the audio jack cable is attached, and then disconnect the audio jack cable from the system board.
  • Page 49 Release the ZIF connector (5) to which the card reader board cable is attached, and then disconnect the card reader board cable from the system board. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×2.7 screw (2) that secure the system board to the top cover.

  • Page 50: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core i-7 6550U, Intel Core i-7 6500U, or Intel 828819-001 Core i-5 6200U processor For use only on computer models equipped with an Intel Core i-7 5600U, Intel Core i-7 5500U, Intel Core 801494-001 i-5 5300U, or Intel Core i-5 5200U processor...

  • Page 51: Keyboard

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.
  • Page 52 For use in Israel 801508-BB1 For use in Japan 801508-291 In natural silver finish for use only on HP Spectre x360 Convertible PC computer models with model numbers 13-4000 through 13-4099: For use in Latin America 801508-161 For use in Switzerland...
  • Page 53 Remove the keyboard shields (1). Remove the keyboard (2). Reverse this procedure to install the keyboard. Keyboard...

  • Page 54: Display Assembly

    Display assembly Description Spare part number Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) 13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm in ash silver finish for use only on 833713-001 computers with model numbers 13-4100 through 13-4199 and equipped with an Intel Core i-7 5500U or Intel Core i-5 5200U processor...
  • Page 55 Release the display panel cable from the retention post (2) built into the top cover. Remove the four Phillips PM2.5×4.1 screws (1) that secure the display assembly to the top cover. Slide the display assembly (2) forward until the display hinges (3) clear the top cover. Remove the display assembly (4).

  • Page 56: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit includes the audio jack board cable. Description Spare part number For use only on computer models equipped with an Intel Core i-7 6550U, Intel Core i-7 6500U, or Intel 828820-001 Core i-5 6200U processor For use only on computer models equipped with an Intel Core i-7 5600U, Intel Core i-7 5500U, Intel Core...

  • Page 57: Power Connector Cable

    Reverse this procedure to install the audio jack board. Power connector cable Description Spare part number Power connector cable 801513-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Using Setup Utility (Bios) - Windows 10

    Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 59: Determining The Bios Version

    To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 60: Synchronizing A Tablet And Keyboard (Select Products Only)

    name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 61: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 62: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 63: Using Setup Utility (Bios) - Windows 8

    BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 64: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 65: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    Using HP PC Hardware Diagnostics (UEFI) – Windows 8 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 66: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 67: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) - Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 68: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 69: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 70: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Click the Download link in the HP PC Hardware Diagnostics section, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 71: 11 Specifications

    11 Specifications Metric U.S. Dimensions Width 32.5 cm 12.80 in Depth 21.8 cm 8.58 in Height (front to rear) 1.54 to 1.60 cm 0.61 to 0.63 in Weight (equipped with solid-state drive) 1.50 kg 3.30 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 72: Backing Up, Restoring, And Recovering - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 73: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 74: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 75: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 76: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 77: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 78: Backing Up, Restoring, And Recovering - Windows 8

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 79: Creating Hp Recovery Media (Select Models Only)

    HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs.

  • Page 80: Using Windows Tools

    ● On select models, if you want to recover the computer's original factory partition and content , or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 81: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page ●...

  • Page 82: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 83: Backing Up, Restoring, And Recovering - Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 84: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 85: Backing Up System And Personal Information

    Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is.

  • Page 86: Creating A Backup Using Windows Backup And Restore

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 87: Recovering The Original System Using Hp Recovery Manager

    A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not.

  • Page 88: Recovering Using The Recovery Media

    Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page Press at system bootup.

  • Page 89: 15 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 90 TPM and the other to reset fingerprint sensor. Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options.

  • Page 91: Non-Volatile Memory Usage

    Code is updated writing data to battery when the system this memory management). BIOS is updated. and is available on the HP websit e. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 92 Non Volatile Amount (Size) Does Does What How is data Memory Type this memory this memory is the purpose input into is this memory store customer retain data of this memory? this memory? write data? when power protected? is removed? using the render the PC setup utility or a...

  • Page 93: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 94 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 95: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 97: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 98: Index

    15 removal 42 audio jack board specifications 63 spare part numbers 20, 42 removal 48 connectors HP PC Hardware Diagnostics (UEFI) spare part number 48 power 10 downloading 58, 62 spare part numbers 17 service considerations 23 using 61...
  • Page 99 73, 79 description 4, 5 recovery 78 system restore point, creating 70, original system recovery 73, 79 discs 71, 74 HP Recovery Manager 73, 79 system restore points 76 media 74 system restore points, creating 76 packaging guidelines 25 options 72...
  • Page 100 Windows tools 72 wireless antenna, location 6 wireless, product description 3 WLAN antenna, location 6 WLAN module removal 30 spare part numbers 20, 30 workstation guidelines 25 Index...

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