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HP Spectre x360 Maintenance And Service Manual

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HP Spectre x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360

  • Page 1 HP Spectre x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Display ..................................3 Top ..................................4 TouchPad ............................. 4 Lights ..............................5 Speakers .............................. 6 Keys ..............................7 Left side ................................. 8 Right side ................................10 Bottom .................................
  • Page 6 Synchronizing a tablet and keyboard (select products only) ................42 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 43 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............44 8 Specifications .............................. 45 9 Backing up, restoring, and recovering – Windows 10 ..................46 Creating recovery media and backups ........................

  • Page 7: Product Description

    Premium audio (Bang & Olufsen) Four speaker drivers (2 top, 2 bottom) that fire simultaneously. Webcam and microphone Webcam: HP TrueVision Full HD, fixed (no tilt), with activity light, 1920×1080 by 30 frames per second Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-...
  • Page 8 HDMI v.2.0 output support up to 4096×2160 at 60 Hz USB 3.0 (3) Type A ports (1 on left, 2 on right) USB 3.1 (1) Type C port (1 on left side) Supports HP USB Boost (Sleep and Charge) on all ports Ethernet Not built-in; support through USB dongle...

  • Page 9: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 10: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 11: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on. ●...

  • Page 12: Speakers

    Speakers Component Description Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 13: Keys

    Keys Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 14: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

  • Page 16: Right Side

    Right side Component Description Volume buttons Control the speaker volume. ▲ To increase speaker volume, press the + edge of the button. USB Type-C port Connects any USB device with a Type-C connector. USB 3.0 charging (powered) ports (2) Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.

  • Page 17: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 18: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 20 Item Component Spare part number Display assembly FHD display 841264-001 UHD display 841265-001 Top cover and keyboard (includes keyboard cable and keyboard backlight cable) For use in Canada 841266-DB1 For use in France 841266-051 For use in Germany 841266-041 For use in the Netherlands 841266-B31 For use in Saudi Arabia 841266-171...

  • Page 21: Miscellaneous Parts

    (15) Bottom cover (includes rubber feet) 841260-001 Miscellaneous parts Component Spare part number AC adapter, 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5 mm Non-slim 741553-850 Slim, for use in the United States 845836-850 Slim, for use in European 845837-850...

  • Page 22: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 23: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 24: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 26: Removal And Replacement Procedures

    Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 5 Removal and replacement procedures...

  • Page 27: Bottom Cover

    Bottom cover NOTE: The bottom cover spare part kit includes 4 rubber feet. Description Spare part number Bottom cover 841260-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 28: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 29 Remove the battery (2) from the computer. Reverse this procedure to install the battery. Battery...

  • Page 30: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 31 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 32: Solid-State Drive

    Solid-state drive Description Spare part number 1-TB, 2280 M.2, PCIe solid-state drive 850852-002 512-GB, 2280 M.2, PCIe solid-state drive 847110-006 256-GB, 2280 M.2, PCIe solid-state drive 847109-004 512-GB, 2280 M2, SATA3 solid-state drive, TLC 763008-007 256-GB, 2280 M2, SATA3 solid-state drive, TLC 760615-017 Before removing the solid-state drive, follow these steps: Shut down the computer.

  • Page 33: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 841275-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 34: Card Reader Board

    Card reader board Description Spare part number Card reader board 841272-001 Card reader board cable 841261-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 Remove the card reader board (3) from the computer. Remove the card reader board. Reverse this procedure to install the card reader board. Card reader board...

  • Page 36: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 841238-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 37 Reverse this procedure to install the heat sink. Heat sink...

  • Page 38: Fan

    NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number 841263-001 Before removing the fan, follow fan these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Display Assembly

    Display assembly Description Spare part number Display assembly: 15.6-in, TouchScreen FHD panel 841264-001 UHD panel 841265-001 Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 40 Remove the display assembly from the computer (2). Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 41: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 841237-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 42: Touchpad

    TouchPad Description Spare part number TouchPad 806516-001 TouchPad cable 841262-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 43: System Board

    System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-6560U processor, 16-GB of system memory, and the Windows 10 841239-601 operating system Equipped with an Intel Core i7-6560U processor, 16-GB of system memory, and a non- 841239-001...
  • Page 44 (3) Speaker cables (4) Keyboard backlight cable (5) Keyboard cable (6) TouchPad cable (7) Card reader board cable Lift the long Mylar strip from atop the system board (1). Remove the three Phillips PM2.0×4.0 broad head screws (2) and the two Phillips broadhead PM2.0×2.0 screws (3) that secure the system board to the computer.

  • Page 45: Top Cover/Keyboard

    Top cover/keyboard For use in country or region Spare part number For use in country or region Spare part number For use in Canada 841266-DB1 For use in Saudi Arabia 841266-171 For use in France 841266-051 For use in Switzerland 841266-BG1 For use in Germany 841266-041...

  • Page 46: Using Setup Utility (Bios) - Windows 10

    Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 47: Determining The Bios Version

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...

  • Page 48: Synchronizing A Tablet And Keyboard (Select Products Only)

    or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 49: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 50: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 51: Specifications

    Specifications Metric U.S. Dimensions Width 378 mm 14.88 in Depth 248 mm 9.76 in Height (front to rear) 1.54 to 1.60 cm 0.61 to 0.63 in Weight (equipped with solid-state drive) 1.97 kg 4.34 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 52: Backing Up, Restoring, And Recovering - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 53: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 54: Using Windows Tools

    On select products, if you want to recover the computer's original factory partition and content, or if you ● have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 55: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 56: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 57: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 58: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 59 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 60: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 61: Index

    30 identifying 10 display 3 spare part numbers 14, 30 model name 1 left side 8 HP USB to Gigabit RJ45 Adapter, mute light, identifying 5 right side 10 spare part number 15 top 4 computer operating system, product...
  • Page 62 plastic parts, service removal/replacement procedures considerations 16 webcam ports RJ45-to-USB adapter dongle, spare identifying 3 HDMI 10 part number 15 webcam light, identifying 3 Mini Dual-Mode DisplayPort 10 Windows key, identifying 7 product description 2 wireless certification label 12 Screw Kit, spare part number 15 USB 3.0 10 wireless, product description 1 security, product description 2...

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