HP Spectre 13 Maintenance And Service Manual
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HP Spectre 13 Maintenance And Service Manual

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HP Spectre 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre 13

  • Page 1 HP Spectre 13 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know your computer ................................4 Locating hardware ..................................4 Locating software ..................................4 Rear ......................................5 Display ......................................7 Keyboard area ................................... 8 TouchPad ................................8 Lights ..................................9 Button and speakers ............................
  • Page 6 Determining the BIOS version ......................... 53 Downloading a BIOS update ..........................54 7 Using HP PC Hardware Diagnostics (UEFI) ............................55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................56 8 Specifications ......................................57 9 Backing up, restoring, and recovering ..............................58 Creating recovery media and backups ..........................
  • Page 7 Index ..........................................66...
  • Page 8 viii...

  • Page 9: Product Description

    HP Wide Vision HD infrared camera with indicator light, 2 infrared lights, USB 2.0, HD BSI sensor and infrared sensor, f2.2, WDR, 88° WFOV, 720p by 30 frames per second HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.2, WDR, 88° WFOV, 720p by 30 frames per second...
  • Page 10 – High-definition multimedia interface (HDMI) 2.0 (through a 3rd-party dongle) – High-bandwidth Digital Content Protection (HDCP) 2.2 (through a 3rd-party dongle) – HP Sleep & Charge USB Type-C port 3.1 Gen 1 (1 port): ● – Power delivery 3.0 –...
  • Page 11 Category Description Operating system For India market: Windows 10 Home Plus EM/SL IPPP (continued) Serviceability End user replaceable part: AC adapter...

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.

  • Page 13: Rear

    Rear Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging.
  • Page 14 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲...

  • Page 16: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 17: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Button And Speakers

    Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 20: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

  • Page 22: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product number Serial number...

  • Page 23: Computer Components

    Computer components Item Component Spare part number 13.3-in., TouchScreen display/top cover assembly (includes display panel cable and wireless antenna cables): Equipped with a UHD display assembly, an infrared HD webcam, and a top cover in ceramic 941839-001 white finish for use in all countries and regions except Japan Computer components...
  • Page 24 Item Component Spare part number Equipped with a UHD display assembly, an infrared HD webcam, and a top cover in ceramic L04823-001 white finish for use only in Japan Equipped with a UHD display assembly, an infrared HD webcam, and a top cover in dark ash 941838-001 silver finish Equipped with a FHD display assembly, an infrared HD webcam, and a top cover in ceramic...
  • Page 25 Item Component Spare part number For use in Belgium L04543-A41 For use in Canada L04543-DB1 For use in the Czech Republic and Slovakia L04543-FL1 For use in Denmark, Finland, and Norway L04543-DH1 For use in France L04543-051 For use in Germany L04543-041 For use in Greece L04543-151...
  • Page 26 Item Component Spare part number For use in Switzerland 941837-BG1 For use in Taiwan 941837-AB1 For use in Thailand 941837-281 For use in the United Kingdom 941837-031 For use in the United States 941837-001 For use in Canada 941835-DB1 For use in Denmark, Finland, and Norway 941835-DH1 For use in France 941835-051...
  • Page 27 Item Component Spare part number For use in Saudi Arabia 941838-171 For use in South Korea 941838-AD1 For use in Spain 941838-071 For use in Switzerland 941838-BG1 For use in Taiwan 941838-AB1 For use in Thailand 941838-281 For use in Turkey 941838-141 For use in the United Kingdom 941838-031...
  • Page 28 Item Component Spare part number For use in the Czech Republic and Slovakia 941836-FL1 For use in Denmark, Finland, and Norway 941836-DH1 For use in France 941836-051 For use in Germany 941836-041 For use in Greece 941836-151 For use in Hungary 941836-211 For use in Israel 941836-BB1...
  • Page 29 Item Component Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor 941822-001 (2133-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system memory, and a non-Windows operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor 941823-601 (2133-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video...

  • Page 30: Miscellaneous Parts

    914723-001 For use in the United States 854702-001 HP 13.3-in. sleeve: In black finish 940099-001 In gray finish 936249-001 HP USB Type-C adapter: USB Type-C–to–HDMI adapter 831752-001 USB Type-C–to–HDMI 2.0 adapter 935325-001 USB Type-C–to–MultiPort hub 919666-001 USB Type-C–to–RJ45 adapter 855560-001 USB Type-C–to–USB Type-A dongle...
  • Page 31 Component Spare part number USB Type-C–to–VGA adapter 831751-001 Power cord (C5 connector, 1.00-m): In ceramic white finish: For use in Australia 213356-017 For use in Denmark 213353-017 For use in Europe 213350-018 For use in India 404827-012 For use in Japan 349756-010 For use in North America 213349-019...

  • Page 32: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P00 and P0 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 87 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 38: Bottom Cover

    Bottom cover NOTE: The bottom cover spare part kit includes replacement thermal material. Description Spare part number In ceramic white finish 941825-001 In dark ash silver finish 941824-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39 Remove the bottom cover (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the solid-state drive and the bottom cover each time the bottom cover is removed. Replacement thermal material is included with the bottom cover and solid-state drive spare part kits. Replacement thermal material is used on the solid-state drive (1) and the bottom cover section (2) that services it.

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 43-WHr, 2.52-AHr, Li-ion battery (includes cable, double-sided adhesive, and thermal shielding 924960-855 material) Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Solid-State Drive

    Solid-state drive NOTE: The solid-state drive spare part kit includes replacement thermal material and thermal shielding material. Description Spare part number 1-TB, M.2 2280-SATA-3/DS, PCIe, NVMe, solid-state drive with TLC 941850-001 512-GB, M.2 2280-SATA-3/DS, PCIe, NVMe, solid-state drive with TLC 941853-001 360-GB, M.2 2280-SATA-3/DS, PCIe, NVMe, solid-state drive with TLC 941852-001...

  • Page 42: Audio Jack Board Cable

    Reverse this procedure to reassemble and install the solid-state drive. Audio jack board cable Description Spare part number Audio jack board cable (includes double-sided adhesive) 941844-001 Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Solid-State Drive Connector Board

    Solid-state drive connector board NOTE: The solid-state drive connector board spare part kit does not include the solid-state drive connector board cable. The solid-state drive connector board cable is available using spare part number 941842-001. Description Spare part number Solid-state drive connector board 941840-001 Before removing the solid-state drive connector board, follow these steps: Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then...
  • Page 44 Remove the solid-state drive brackets (2). The solid-state drive brackets are available using spare part number 941841-001. If it is necessary to remove the solid-state drive connector board cable: Turn the solid-state drive connector board upside down. Release the ZIF connector (1) to which the solid-state drive connector board cable is connected, and then disconnect the solid-state drive connector board cable (2) from the solid-state drive connector board.

  • Page 45: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 941833-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 46: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 941833-001. Description Spare part number In ceramic white finish 941832-001 In dark ash silver finish 941831-001 Before removing the TouchPad, follow these steps: Shut down the computer.

  • Page 47: Fans

    Remove the TouchPad (3) by sliding it up and back at an angle. Reverse this procedure to install the TouchPad. Fans Description Spare part number Left fan (includes cable) 941827-001 Right fan (includes cable) 941828-001 Before removing the fans, follow these steps: Shut down the computer.
  • Page 48 Remove the right fan (3). Remove the left fan: Disconnect the left fan cables (1) from the connectors on the system board. Remove the two Phillips M2.0×3.2 screws (2) that secure the left fan to the keyboard/top cover. Remove the left fan (3). Reverse this procedure to reassemble and install the fans.

  • Page 49: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2133-MHz, 941822-601 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2133-MHz, 941822-001...
  • Page 50 (7) Display panel cable (8) Audio jack board ZIF connector cable Remove the three Phillips M2.0×3.2 screws that secure the system board to the keyboard/top cover. Lift the front edge of the system board (1) until it rests at an angle. Chapter 5 Removal and replacement procedures...
  • Page 51 Slide the system board (2) forward until the rear edge of the system board is clear of the keyboard/ top cover. Swing the front edge of the system board (1) up and back until the system board rests upside down on the keyboard/top cover.

  • Page 52: Heat Sink

    Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 941826-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Keyboard

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
  • Page 54 For use in country/region Spare part number For use in country/region Spare part number For use in Latin America L04543-161 For use in Turkey L04543-141 For use in the Netherlands L04543-B31 For use in the United Kingdom L04543-031 For use in Portugal L04543-131 For use in the United States L04543-001...
  • Page 55 Detach the backlight cover from the keyboard. (The backlight cover is attached to the keyboard with double-sided adhesive.) Remove the 54 Phillips M1.2×3.0 keyboard retention screws from the locations indicated in the illustration below. The keyboard retention screws are available in the Keyboard Screw Kit, spare part number L04545-001. Component replacement procedures...
  • Page 56 Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures...

  • Page 57: Speakers

    Speakers Description Spare part number Left speaker (includes cable and double-sided adhesive) 941847-001 Left speaker (includes cable and double-sided adhesive) 941848-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Thermal Sensor Board

    Thermal sensor board NOTE: The thermal sensor board spare part kit does not include the thermal sensor board cable. The thermal sensor board cable is available using spare part number 941846-001. Description Spare part number Thermal sensor board 941845-001 Before removing the thermal sensor board, follow these steps: Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 59 Release the ZIF connector (1) to which the thermal sensor board cable is connected, and then disconnect the thermal sensor board cable (2) from the thermal sensor board. The thermal sensor board cable is available using spare part number 941846-001. Reverse this procedure to install the thermal sensor board.

  • Page 60: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number 941844-001. Description Spare part number Audio jack board 941843-001 Before removing the audio jack board, follow these steps: Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 61: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 62: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 63: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 64: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 65: Specifications

    Specifications Metric U.S. Computer dimensions Width 30.8 cm 12.1 in Depth 22.4 cm 8.8 in Height 1.0 cm 0.4 in Weight 1.1 kg 2.5 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 66: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 67: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 68: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 69: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 70: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 71: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 72 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 73: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 74 20, 52 special key 11 spare part number 20, 44 audio jack board cable TouchPad 8 HP PC Hardware Diagnostics (UEFI) removal 34 computer components 15 using 55 spare part number 20, 34, 52 connectors, service considerations...
  • Page 75 49 system 60 spare part numbers 20, 49 pointing device, product description USB flash drive 62 special key components 11 using HP Recovery media 59 supported discs, recovery 59 ports recovery media system board product description 2 creating using HP Recovery...
  • Page 76 thermal sensor board removal 50 spare part number 20, 50 thermal sensor board cable removal 50 spare part number 20, 50, 51 Thunderbolt port 5 tools required 24 top cover, spare part numbers 15 TouchPad buttons 8 components 8 removal 38 spare part numbers 21, 38 zone 8 TouchPad cable...

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