HP Spectre x360 Maintenance And Service Manual
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HP Spectre x360 Maintenance And Service Manual

HP Spectre x360 Maintenance And Service Manual

15 convertible pc
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Maintenance and Service Guide
HP Spectre x360 15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360

  • Page 1 Maintenance and Service Guide HP Spectre x360 15 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel and Core available on your computer. computer, you agree to be bound by the terms are trademarks of Intel Corporation or its of the HP End User License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................8 Low blue light mode (select products only) ....................8 Keyboard area ...................................
  • Page 6 Backing up information and creating recovery media ..................... 66 Using Windows tools ............................66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..66 Restoring and recovery ................................. 67 Restoring, resetting, and refreshing using Windows tools ................. 67...
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ................74 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 74 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 74 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............74 10 Power cord set requirements ................................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Spectre x360 15 Convertible PC Processor Intel® Core™ i7-10750H 2.2.6 GHz (SC turbo up to 5.0 GHz) six core processor (12.0 MB L3 cache 2933 MHz FSB, 45 W) Intel Core i7-10510U 1.8 GHz (SC turbo up to 4.9 GHz) quad core processor (8.0 MB L3 cache...
  • Page 10 Support for a 6 cell, 72.9 WHr, Li-ion battery Support for 135 W HP Smart AC adapter (PFC, slim barrel, 4.5 mm) and 90 W HP Smart AC adapter (PFC, standard barrel, 4.5 mm, right angle, 1.8 m) AC adapters Support for a 1.0 m, C5 premium power cord with sticker and a 1.0 m, C5 premium power cord with...
  • Page 11 Table 1-1 Product description (continued) Category Description Operating system (continued) Windows 10 Home 64 bit Plus Single Language Africa Market PPP ● Windows 10 Home 64 bit Plus Single Language India Market PPP ● ● Windows 10 Professional 64 bit Serviceability End user replaceable parts: AC adapter...

  • Page 12: Components

    Components The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. NOTE: Actual computer color, features, feature locations, icon labels, and accessories might vary from the images depicted. Locating hardware To find out what hardware is installed on the computer: ▲...

  • Page 13: Right Side

    Camera privacy switch Turns the camera off and on. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 14: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Cables, adapters, or both (purchased separately) might be required. Left side Table 2-2 Left-side components and their descriptions Component Description Power button When the computer is off, press the button to turn on ●...
  • Page 15 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 17: Keyboard Area

    Keyboard area NOTE: Keyboard components can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 18: Lights

    Lights Table 2-5 Light components and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ●...

  • Page 19: Speakers And Fingerprint Reader

    Speakers and fingerprint reader Table 2-6 Speaker and fingerprint reader components and their descriptions Component Description Speakers (2) Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. IMPORTANT: To prevent fingerprint logon issues, be sure when registering a fingerprint that all sides of the finger are registered by the fingerprint reader.

  • Page 20: Special Keys

    The action keys vary by computer. HP Command Center key Opens the HP Command Center app. This app allows the temperature and cooling preferences on the computer to be adjusted. num lock Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 21: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 22: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 23 Table 2-10 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Table 3-1 Major component spare part information Item Component Spare part number Display assembly (includes webcam/microphone module wireless antenna(s): In nightfall black finish: 15.6 in, OLED, UHD (3840×2160), brightview+AR L99323-001 15.6 in, UHD (3840×2160), antiglare L97639-001 15.6 in, UHD (3840×2160), AR, LP L97635-001 15.6 in, UHD (3840×2160), AR L97633-001...
  • Page 26 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Spain L95657-071 For use in Switzerland L95657-BG1 For use in the United Kingdom L95657-031 For use in United States L95657-001 Keyboard with backlight in Poseidon blue finish (includes backlight cable and keyboard cable): For use in Belgium L95658-A41 For use in Canada...
  • Page 27 Table 3-1 Major component spare part information (continued) Item Component Spare part number In brass finish L95641-001 In copper finish L95640-001 (7a) Fingerprint reader: In nightfall black finish L71964-001 In Poseidon blue finish L71962-001 (7b) Fingerprint reader cable L95626-001 Fingerprint reader bracket (not available as a spare part) (8a) Audio jack board L95635-001...

  • Page 28: Miscellaneous Parts

    Miscellaneous spare part information Component Spare part number AC Adapter: 135 W HP Smart AC adapter (PFC, RC, slim, 4.5 mm) L15534-001 90 W HP Smart AC adapter (PFC, RA, 4.5 mm) 937532-850 Duck head adapter for use in Japan L33157-001 HP 15.6 black sleeve...
  • Page 29 855560-001 HP USB–C-to-USB–A dongle 833960-001 HP USB–C-to-USB–A hub 916838-001 HP USB–C-to-VGA adapter 831751-001 HP USB external DVD-RW Drive 747080-001 Pen tip (Cadillac Sunwoda) L04536-001 Pen: Zenvo pen in nightfall black finish with cable L95615-001 Zenvo pen in nightfall black finish with cable (includes tips) M09982-001 Power cord (C5, 1.0 m, premium with sticker):...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Case utility tool or similar thin plastic tool ●...

  • Page 31: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 33: Workstation Guidelines

    1 MΩ ±10% resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: Antistatic tape ●...
  • Page 34 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 35: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, or loosened when servicing the computer.
  • Page 36 Remove the six Phillips M2.5×7.2 screws (2) the two Torx5 M2.0×4.0 screws (3) that secure the bottom cover to the top cover. Use a case utility tool (1) or similar thin plastic tool to separate the front edge (2) of the bottom cover from the top cover.

  • Page 37: Solid-State Drive

    Solid-state drive Table 5-2 Solid-state drive spare part information Description Spare part number 2 TB, M.2 2280, PCIe, NVMe-3×4, SS solid-state drive with TLC L85358-005 1 TB, M.2 2280, PCIe, NVMe-3×4, SS solid-state drive with TLC L85348-005 512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005 256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005...
  • Page 38 Release the solid-state drive shield (2) from the retention clips (3) built onto the system board, and then remove the solid-state drive shield. NOTE: The following image shows the solid-state drive cover and shield being removed on a computer model equipped with an Intel Core i7-10750H processor. NOTE: The following image shows the solid-state drive cover and shield being removed on a computer model equipped with an Intel Core i7-10510U processor.
  • Page 39 Remove the Phillips M2.0×3.0 screw (1) that secures the solid-state drive to the system board. Remove the solid-state drive (2) by sliding it away from the slot at an angle. NOTE: Solid-state drives are notched to prevent incorrect installation. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 40: Display Assembly

    Display assembly Table 5-3 Display assembly spare part information Description Spare part number In nightfall black finish: 15.6 in, OLED, UHD (3840×2160), brightview+AR L99323-001 15.6 in, UHD (3840×2160), antiglare L97639-001 15.6 in, UHD (3840×2160), AR, LP L97635-001 15.6 in, UHD (3840×2160), AR L97633-001 In Poseidon blue finish: 15.6 in, OLED, UHD (3840×2160), brightview+AR...
  • Page 41 Remove the shield (1) that secures the wireless antenna cables to the WLAN module terminals. Disconnect the wireless antenna cables (2) from the WLAN module terminals. NOTE: The #1/white wireless antenna cable connects to the WLAN module #1/Main terminal. The #2/ black wireless antenna cable connects to the WLAN module #2/Aux terminal.
  • Page 42 Release the display panel cable from the routing channel (9) built into the top cover. Remove the four Phillips M2.5×6.5 screws that secure the display assembly to the top cover. Swing the top edge of the display assembly (1) away from the top cover. (The display assembly hinges disengage from the top cover.) Chapter 5 Removal and replacement procedures...
  • Page 43 Separate the top cover (2) from the display assembly. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 44: Front Speakers

    Front speakers Table 5-4 Front speakers spare part information Description Spare part number Speaker Kit (includes left and right front speakers, cables, and 4 rubber isolators) L95647-001 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the front speakers (5). NOTE: When removing the speakers, make note of the location of the four rubber isolators (6). The absence of or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the front speakers. Component replacement procedures...

  • Page 46: Battery

    Battery Table 5-5 Battery spare part information Description Spare part number Battery (6 cell, 72 WHr, 3.16 AHr, Li-ion; includes cable) L68299-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Card Reader Board Cable

    Card reader board cable Table 5-6 Card reader board cable spare part information Description Spare part number Card reader board cable L95620-001 Before removing the card reader board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Card Reader Board

    Card reader board Table 5-7 Card reader board spare part information Description Spare part number Card reader board (does not include cable; the card reader board cable is available using spare part number L95634-001 L95620-001) Before removing the card reader board, follow these steps: Shut down the computer.

  • Page 49: Fingerprint Reader Cable

    Fingerprint reader cable Table 5-8 Fingerprint reader cable spare part information Description Spare part number Fingerprint reader cable L95626-001 Before removing the fingerprint reader cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Fingerprint Reader

    Fingerprint reader NOTE: The fingerprint reader spare part kit does not include the fingerprint reader cable. The fingerprint reader cable is available using spare part number L95626-001. Table 5-9 Fingerprint reader spare part information Description Spare part number In nightfall black finish L71964-001 In Poseidon blue finish L71962-001...

  • Page 51: Touchpad Cable

    Reverse this procedure to install the fingerprint reader. Touchpad cable Table 5-10 Touchpad cable spare part information Description Spare part number Touchpad cable L95625-001 Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Touchpad

    Reverse this procedure to install the touchpad cable. Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L95625-001. Table 5-11 Touchpad spare part information Description Spare part number In nightfall black finish L95638-001 In Poseidon blue finish...
  • Page 53 Remove the touchpad (6) by sliding it up and away at an angle. Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 54: Audio Jack Board Cable

    Audio jack board cable Table 5-12 Audio jack board cable spare part information Description Spare part number Audio jack board cable (includes double-sided adhesive) L95621-001 Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Audio Jack Board

    Audio jack board Table 5-13 Audio jack board spare part information Description Spare part number Audio jack board (includes audio-out (headphone)/audio-in (microphone) combo jack; does not include L95635-001 cable; the audio jack board cable is available using spare part number L95621-001) Before removing the audio jack board, follow these steps: Shut down the computer.

  • Page 56: Power Button Board Cable

    Power button board cable Table 5-14 Power button board cable spare part information Description Spare part number Power button board cable L95624-001 Before removing the power button board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Power Button Board

    Power button board Table 5-15 Power button board spare part information Description Spare part number Power button board (does not include cable; the power button board cable is available using spare part L95637-001 number L95624-001) Before removing the power button board, follow these steps: Shut down the computer.

  • Page 58: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-16 Heat sink spare part information Description Spare part number For use only on computer models equipped with an Intel Core i7-10750H processor L95629-001 For use only on computer models equipped with an Intel Core i7-10510U processor L95628-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 59 Remove the heat sink (2). NOTE: The following image shows the heat sink being removed on a computer model equipped with an Intel Core i7-10750H processor. NOTE: The following image shows the heat sink being removed on a computer model equipped with an Intel Core i7-10510U processor.
  • Page 60 A thermal pad is used on the processor (1). Residue from this pad may appear on the surface of the heat sink (2) that services it. A variety of thermal pads are also used on other system board components (3). Residue from these pads may appear on the surfaces of the heat sink (4) that service them.

  • Page 61: Fans

    Fans Table 5-17 Fan spare part information Description Spare part number Services the graphics subsystem (includes cable) L95630-001 Services the processor (includes cable) L95631-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: System Board

    System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with discrete memory, replacement thermal material, and the Windows 10 operating system. Table 5-18 System board spare part information Description Spare part number For use only on computer models equipped with a display assembly with OLED: Equipped with an Intel Core i7-10750H processor, an NVIDIA GeForce GTX 1650Ti graphics subsystem with 4 GB of L95651-601 discrete memory, and 16 GB of system memory...
  • Page 63 Disconnect the following cables from the system board: (6) Infrared board ZIF connector cable (7) Power connector cable (8) Release the adhesive support strip that secures the display panel cable to the system board (9) Display panel cable (10) Display OLED cable (11) Power button board ZIF connector cable (12) Front speakers cable (13) Audio jack board ZIF connector cable...
  • Page 64 Remove the four Phillips M2.0×3.0 screws that secure the system board to the top cover. Lift the front edge of the system board (1) until it rests at an angle. Remove the system board (2) by rotating the right side clockwise until it disengages from the top cover. Reverse this procedure to install the system board.

  • Page 65: Rear Speakers

    Rear speakers Table 5-19 Rear speakers spare part information Description Spare part number Speaker Kit (includes left and right rear speakers and cables) L95647-001 Before removing the rear speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Infrared Board

    Infrared board Table 5-20 Infrared board spare part information Description Spare part number Infrared board (does not include cable; the infrared board cable is available using spare part number L95636-001 L95622-001) Before removing the infrared board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Infrared Board Cable

    Infrared board cable Table 5-21 Infrared board cable spare part information Description Spare part number Infrared board cable L95622-001 Before removing the infrared board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Release the ZIF connector (1) to which the infrared board cable is connected, and then disconnect the infrared board cable (2) from the infrared board. Remove the infrared board cable. Reverse this procedure to install the infrared board cable. Chapter 5 Removal and replacement procedures...

  • Page 69: Power Connector Cable

    Power connector cable Table 5-22 Power connector cable spare part information Description Spare part number Power connector cable L95627-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 71: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 72: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 73: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 74: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 75: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 76: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 77: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 78 Table 8-1 Computer specifications (continued) Metric U.S. 19.5 V dc @ 11.8 A – 230 W 19.5 V dc @ 16.92 A – 330 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 79: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 81: Starting Hp Pc Hardware Diagnostics Uefi

    ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in.

  • Page 82: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 83 ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 84: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 85: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 86 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 88: Index

    8 removal 50 display panel spare part numbers 19, 50 buttons product description 1 HP Command Center key 12 left touchpad 9 duck head adapter, spare part HP PC Hardware Diagnostics UEFI power 6 number 20 downloading 73...
  • Page 89 USB SuperSpeed port with HP product name and number, keys Sleep and Charge 5 computer 14 action 12 USB Type-C port with HP Sleep and esc 12 Charge 5 fn 12 USB Type-C Thunderbolt port with rear speakers HP Command Center 12...
  • Page 90 5 USB SuperSpeed port with HP Sleep software and Charge 5 locating 4 USB Type-C port with HP Sleep and software installed Charge 5 locating 4 USB Type-C Thunderbolt port with HP solid-state drive Sleep and Charge 5...

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