Calling - Polycom SoundPoint IP 335 User Manual

Calling

Symptom
There is no dial tone.
Problem
Power is not correctly applied to
the SoundPoint IP 335 phone.
Dial tone is not present on one of
the audio paths.
The phone is not registered.
Troubleshooting Your SoundPoint IP 335 Phone
Corrective Action
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Do one of the following steps:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present on other paths.
• If the dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
Contact your system administrator.
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