Audio; Testing Phone Hardware - Polycom SoundPoint IP 335 User Manual

Audio

Symptom
There is no audio on the
headset.
You are using a headset and the
people you call hear echo.

Testing Phone Hardware

Problem
The connections are not correct.
There may be an issue with the
echo cancellation feature of your
headset.
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone's microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
To test your phone hardware:
>>
Press
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Troubleshooting Your SoundPoint IP 335 Phone
Corrective Action
Do one of the following steps:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.
, and then select Status > Diagnostics > Test Hardware
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