Polycom SoundPoint IP 335 User Manual
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Polycom SoundPoint IP 335 User Manual

For 8x8 virtual office
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See also: Administrator's Manual , Quick User Manual
User Guide for the Polycom®
SoundPoint IP® 335 Phone
for 8x8 Virtual Office
Version 1.0
|
October 2010
|
PM352/1010
SIP 3.2.3
|
October 2010
|
1725-11241-001 Rev. F

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  • Page 1 User Guide for the Polycom® SoundPoint IP® 335 Phone for 8x8 Virtual Office Version 1.0 October 2010 PM352/1010 SIP 3.2.3 October 2010 1725-11241-001 Rev. F...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    SoundPoint IP 335 SIP phone. As well, read Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 335 SIP phone. This information can also be found at http://www.8x8.com/Support.aspx...

  • Page 4: Table Of Contents

    1 Getting Started with Your SoundPoint IP 335 Phone ......1–1 Parts List .

  • Page 5: Contents

    Supporting Shared Lines ........2–23 3 Using the Features of Your SoundPoint IP 335 Phone ..3–1 Placing a Call .
  • Page 6 4 Troubleshooting Your SoundPoint IP 335 Phone ......4–1 Power and Startup ..........4–2 Controls .

  • Page 7: Getting Started With Your

    This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 335 phone. The SoundPoint IP 335 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 8: Parts List

    Getting Started with Your SoundPoint IP 335 Phone Parts List The following components are included in your SoundPoint IP 335 package: • Polycom SoundPoint IP 335 phone Dial Line 1 Menu Line 2 Hold PQRS WXYZ OPER Handset and Handset Cord •...

  • Page 9: Assembling Your Soundpoint Ip 335 Phone

    Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 335 Phone This section describes how to assemble your SoundPoint IP 335 phone. Topics include: • Connect network and power source •...

  • Page 10: Connecting Network And Power Source

    The SoundPoint IP 335 phone has an optional PC connection. Note If you want to use the optional PC connection on the SoundPoint IP 335, a separate ferrite clamp (not included) is required. Contact your system administrator. 1 - 4...

  • Page 11: Connecting The Handset And Optional Headset

    Getting Started with Your SoundPoint IP 335 Phone Connecting the Handset and Optional Headset To connect the handset and optional headset: Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the...

  • Page 12: Attaching The Base

    Getting Started with Your SoundPoint IP 335 Phone For information on supported headsets, go to www.polycom.com/sup- port/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html and look for “Techni- cal Bulletin 37477: Headset Compatibility List”. If headsets are deployed in high static environments where users frequently Note disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD).
  • Page 13 Getting Started with Your SoundPoint IP 335 Phone Align the protrusions on the bracket with their corresponding holes in the phone. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: Place all cords in the recessed area below the modular jacks.
  • Page 14 Getting Started with Your SoundPoint IP 335 Phone On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 angle) is facing up. Using wall anchors (not included), fasten the base stand with the mounting tab facing up.

  • Page 15: Registering The Phone

    Hold PQRS WXYZ OPER The features of the SoundPoint IP 335 phone are: Message Waiting Indicator—This will alert you to voice and text (instant) messages. Line Icons—Use these keys to activate up to two lines that can be assigned to your phone. The associated icons represent: —...
  • Page 16 Getting Started with Your SoundPoint IP 335 Phone — Registered shared line — Unregistered line — VoiceMail/Messages — Speed-Dial — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions.
  • Page 17 Getting Started with Your SoundPoint IP 335 Phone Hands-free Microphone—Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. 10. Volume Keys —Adjusts the volume of the handset, headset, speaker, and ringer. 11. Microphone Mute —Mutes local audio during calls.

  • Page 18: Before You Use Your Soundpoint Ip 335 Phone

    Getting Started with Your SoundPoint IP 335 Phone 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Important messages appear on the idle display through an animated scrolling list, which has precedence over the idle display. The following figures show a phone with four messages.
  • Page 19 Getting Started with Your SoundPoint IP 335 Phone • The navigation guide icon in the top left corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, the following figure shows that , and can be used at this point.
  • Page 20 Getting Started with Your SoundPoint IP 335 Phone Note To enter the “#” character, use the “*” key to access the appropriate special character. “#” cannot be entered using its own key because it is used to change text entry modes.

  • Page 21: Customizing Your Soundpoint Ip 335 Phone

    Customizing Your SoundPoint IP 335 Phone You can customize your SoundPoint IP 335 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 22: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 335 SIP phone. If the phone cannot obtain a time and date from a configured SNTP server, the display will flash.

  • Page 23: Display Contrast

    Customizing Your SoundPoint IP 335 Phone Press to confirm your choice. For example, the following figure shows Clock Time. Press repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: Press Select Settings >...
  • Page 24 Customizing Your SoundPoint IP 335 Phone The Backlight On intensity applies for the following events: • Any key press • Hookswitch release • Incoming calls • Ending a call, holding a call, resuming a call by the other party •...

  • Page 25: Headset Memory Mode

    Customizing Your SoundPoint IP 335 Phone to select high, medium, low, or off, and then press the Select soft key. The default level is High. Select Backlight Idle Intensity. to select high, medium, low, or off, and then press the Select soft key.

  • Page 26: Electronic Hookswitch

    Customizing Your SoundPoint IP 335 Phone Press to confirm your choice. Press repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: >> Press twice.

  • Page 27: Ring Type

    Press repeatedly to return to the idle display. If you configure your SoundPoint IP 335 phone for silent ring, press the ringing Line Note key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.

  • Page 28: Directory Search

    Customizing Your SoundPoint IP 335 Phone Scroll through the list of available languages. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. Press repeatedly to return to the idle display.

  • Page 29: Muting The Microphone

    Customizing Your SoundPoint IP 335 Phone Note Depending on the size of your local contact directory, the reconfiguration may take a few minutes. The phone will restart to set the new directory search mode if you pressed the Yes soft key.
  • Page 30 Customizing Your SoundPoint IP 335 Phone Press to view the Placed Calls list (shown in the following figure). To return the call: • — Press to return the call. • To return to the previous menu: — Press • To store the contact to the local contact directory: —...
  • Page 31 Customizing Your SoundPoint IP 335 Phone Press to view the Placed Calls list (shown in the following figure). To manage the listed calls: • To return the call: — Press to return the call. To return to the previous menu: •...

  • Page 32: Managing Contacts

    Customizing Your SoundPoint IP 335 Phone Managing Contacts You can enter 99 contacts in your phone's local contact directory. You can dial or search for a contact in this directory. You may add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone.
  • Page 33 Customizing Your SoundPoint IP 335 Phone Press to enter a first name. Entry to this field is alphabetic as denoted by Enter the first name of the contact from the dial pad. Press the Ok or Cancel soft keys to accept or cancel changes.
  • Page 34 Customizing Your SoundPoint IP 335 Phone 13. Press to end contact’s data entry. 14. Press the Yes or Cancel soft keys to accept or cancel changes. 15. Press repeatedly to return to the idle display. Adding Contacts From Call Lists...

  • Page 35: Editing Contacts

    Customizing Your SoundPoint IP 335 Phone Add Contacts From Corporate Directory To add a contact to the local contact directory from the corporate directory: Press and select Applications > Corporate Directory. Search for the contact. Refer to Searching For a Contact on page 2-18.
  • Page 36 Customizing Your SoundPoint IP 335 Phone Press the Edit soft key. to scroll through the fields, then press to select the field. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3).

  • Page 37: Deleting Contacts

    Customizing Your SoundPoint IP 335 Phone Deleting Contacts To delete a contact from the local contact directory: Press then select Features > Contact Directory. to scroll through the list to find the contact. Press to select the entry. Press the Delete soft key.

  • Page 38: Searching For A Contact

    Customizing Your SoundPoint IP 335 Phone To place a call to a contact in the corporate directory: Press and select Applications > Corporate Directory. Search for the contact. Refer to Searching the Corporate Directory on page 2-18. Press or lift the handset.

  • Page 39: Managing Incoming Calls

    Customizing Your SoundPoint IP 335 Phone Search for the contact in one of the following ways: — In the search line, enter the first few characters of the contacts’ last name using the dial pad. For example, to search for James Woller, enter wo in the search line.

  • Page 40: Rejecting Calls

    Customizing Your SoundPoint IP 335 Phone Press repeatedly until the Ring Type field is displayed. Press to edit the Ring Type. Enter the number corresponding to one of the ring types available. For more information, refer to Ring Type on page 2-7.

  • Page 41: Diverting Calls

    Customizing Your SoundPoint IP 335 Phone Press repeatedly to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: Press then select Features >...

  • Page 42: System Customizations

    Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed. The SoundPoint IP 335 combines the call appearances for multiple line keys into a single call list. The line key that a call belongs to is indicated by the reverse colored icon.

  • Page 43: Supporting Shared Lines

    Customizing Your SoundPoint IP 335 Phone Supporting Shared Lines Your SoundPoint IP 335 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared.

  • Page 44: Using The Features Of Your Soundpoint Ip 335 Phone

    Using the Features of Your SoundPoint IP 335 Phone Your SoundPoint IP 335 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.

  • Page 45: Placing A Call

    If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 335 phone: • Using the handset • Using the speakerphone •...
  • Page 46 Using the Features of Your SoundPoint IP 335 Phone During a call, you can alternate between Handset, Headset, or Hands-Free Speakerphone modes by pressing the keys, or picking up the handset. Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the graphic display.

  • Page 47: Answering A Call

    Using the Features of Your SoundPoint IP 335 Phone To place a call using the headset: Do one of the following steps: With the optional headset connected, press , or the NewCall soft key to obtain dial tone. Press Dial the desired number using the dial pad.
  • Page 48 Ignore soft key (for private and shared lines). When your SoundPoint IP 335 phone is configured for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
  • Page 49 Using the Features of Your SoundPoint IP 335 Phone Do one of the following steps: — Press — With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green). — Press the Answer soft key.
  • Page 50 Using the Features of Your SoundPoint IP 335 Phone To answer an incoming call on a line configured for a single Line Key: Use this procedure after the call prompt disappears. The call waiting prompt Note interrupts the active call for 10 seconds, where the incoming call can be immediately dealt with.

  • Page 51: Ending A Call

    Using the Features of Your SoundPoint IP 335 Phone Ending a Call To end a call: Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speakerphone Mode, or if in Headset Mode.
  • Page 52 Using the Features of Your SoundPoint IP 335 Phone Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to Placing a Call on page...

  • Page 53: Conference Bridge

    Using the Features of Your SoundPoint IP 335 Phone Conference Bridge A key business tool, the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls. Basic functionality includes the ability to create and log into conference bridges.

  • Page 54: Transferring Calls

    Using the Features of Your SoundPoint IP 335 Phone Delete Existing Conference - (Option 3): Enter your extension then press # . Enter your password then press # . (Voicemail Password) Enter the conference ID you want to delete then press # .
  • Page 55 Using the Features of Your SoundPoint IP 335 Phone As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed.

  • Page 56: Forwarding Calls

    Using the Features of Your SoundPoint IP 335 Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone.
  • Page 57 Using the Features of Your SoundPoint IP 335 Phone Using , select the forwarding type you want to change and then press . The options are: — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken —...

  • Page 58: Enabling Do Not Disturb

    Using the Features of Your SoundPoint IP 335 Phone Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on.

  • Page 59: Returning The Last Call

    Using the Features of Your SoundPoint IP 335 Phone When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this feature is enabled/disabled, what the time period is, and what sound effects are available.

  • Page 60: Using The Intercom

    Using the Features of Your SoundPoint IP 335 Phone Using the Intercom You can use the Intercom key to automatically connect with a remote extension. To automaticallly connect with a remote extension: Press the Intercom soft key. Dial the number you wish to Intercom to and then press the Enter soft key.

  • Page 61: Using Call Lists

    Using the Features of Your SoundPoint IP 335 Phone For long directories, you can search for a user in the directory and then select their name to speed dial them. To search an extensive Corporate Directory: Press and select Applications, then select Apps Home, then Corporate Directory Search.

  • Page 62: Recording Calls (Virtual Office Pro Users Only)

    Using the Features of Your SoundPoint IP 335 Phone Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice Mail may be accessible with a single key press.

  • Page 63: Using Call Queues (Call Queue Users Only)

    Using the Features of Your SoundPoint IP 335 Phone Using Call Queues (Call Queue Users Only) Phones on 8x8 Call Queues can log in and out of Call Queues if the Call Queue Admin has granted log in/out permission to the user.
  • Page 64 Using the Features of Your SoundPoint IP 335 Phone Assigning New Speed Dial Indexes To add or edit a speed dial index for an existing contact: Press the Dir soft key. to scroll through the list to find the contact.
  • Page 65 Using the Features of Your SoundPoint IP 335 Phone To assign a new speed dial key: Press and hold if unassigned. A new empty entry in the contact directory is automatically opened allowing contact information to be added. Press to enter a first name.

  • Page 66: Troubleshooting Your

    SoundPoint IP 335 Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 335 phone. The table in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

  • Page 67: Power And Startup

    Troubleshooting Your SoundPoint IP 335 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 335 phone Do one of the following steps: has no power. • Verify that no lights appear on the phone when it is powered up.

  • Page 68: Access To Screens And Systems

    Troubleshooting Your SoundPoint IP 335 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP 335 phone is Do one of the following steps: press a feature key. not in an active state.

  • Page 69: Calling

    Troubleshooting Your SoundPoint IP 335 Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 335 phone. • Check that the display is illuminated.
  • Page 70 Troubleshooting Your SoundPoint IP 335 Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: • Adjust the ringing level from the front panel using the volume up/down keys •...

  • Page 71: Displays

    Troubleshooting Your SoundPoint IP 335 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 335 phone. The display is incorrect. • Check that the display is illuminated.

  • Page 72: Audio

    Troubleshooting Your SoundPoint IP 335 Phone Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following steps: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

  • Page 73: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 74 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 75 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 76 Modification of this Polycom SoundPoint IP321, 331, and 335 VoIP Telephone for the New Zealand Network All samples of Polycom SoundPoint IP321, 331, and 335 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan.

  • Page 77: End-User License Agreement For Polycom Software

    Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 78 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 79 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 80 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

  • Page 81: Index

    3–8 123 icon 2–13 features 3–1 ABC icon 2–13 list of 1–9 answering calls 3–4, 3–5 SoundPoint IP 335 1–9 assembling your phone 1–3 forwarding calls 3–13 assigning speed dial indexes 3–20 online call forwarding 3–13 auto attendant 3–17 phone-based 3–13...
  • Page 82 Index inactivity timer 1–13 SoundPoint IP 335 adjusting display constrast 2–3, 2–5 intercom 3–17 adjusting volume 2–9 answering calls 3–4, 3–5 assembling 1–3 language support 2–7 assigning speed dial indexes 3–20 last call return 3–16 attaching base 1–6 LCR 3–16 auto attendant 3–17...
  • Page 83 Index text entry 1–13 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 4–7 calling problems 4–4 controls problems 4–2 diagnostics 4–7 display problems 4–6 power and startup problems 4–2 screen and system problems 4–3 useful tips 1–12 voice mail 3–18 volume 2–9 Index –...

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