Call Hold; Call Transfer - Polycom Conference Phone Owner's Manual

Call Hold

To place a call on hold
Holding and Resuming Calls
You can place up to eight calls on hold on your phone.
(For information on placing conference calls on hold, see Holding
and Resuming Conferences on page Holding and Resuming
Conferences.)
To place a call on hold:
During a call, press the Hold soft key. The console LEDs flash
red to indicate that a call is on hold.
The following screen shows Jane Smith on hold. The Resume
soft key now displays on the screen.
To resume a call on hold:
Multiple Calls on Hold
If multiple calls are on hold, use
then press the Resume soft key to retrieve the desired call.

Call Transfer

You can transfer calls from your Conference Phone to another
phone in your office or to any other phone number outside your
office. For example, if you receive a call from a coworker in the
office, you can transfer that call to another coworker in the office or
on his cellular phone outside the office.
A call can be transferred in one of three ways:
Consultative transfer—You have the option of either talking to
•
the party to whom you are transferring the call, or you can
choose not to talk to the party, and complete the transfer when
you hear the party's ring-back sound.
• Blind transfer—The call is automatically transferred after you dial
the number of the party to whom you want to transfer the call.
You do not have the option of talking to the party.
to switch between the calls,