Hold A Call; Resume A Call; Transferring Calls; Choose A Default Transfer Type - Polycom RealPresence Trio 8500 Full User Manual

Hold a Call

You can place any active call on hold on Polycom Trio 8500
Procedure
1. During an active call, select Hold
2. If you're in the Calls screen, select the call first.
3. The Resume icon

Resume a Call

You can view and resume all held calls on the phone.
Procedure
1. Do one of the following:
• Select Resume .
• From the Calls screen, select the call and select Resume

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
Blind transfer—Transfers the call directly to another line without speaking with the other party first.
Consultative transfer—Enables you to speak with the other party before completing the transfer.

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls on Polycom Trio 8500.
When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative
is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.
3. The selected transfer type is used for all calls.
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