Related Manuals for BT Business Total Broadband Fibre
Summary of Contents for BT Business Total Broadband Fibre
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Page 1: User Guide
BT Business Total Broadband Fibre User Guide Fibre 9583 Revision 03-DR Job No. Client Modified 11/12/09 Project BT Business Hub Fibre UG v3 Created 23/11/09... -
Page 3: Table Of Contents
Contents Learn about… Your Fibre Hub and BT Business Total Broadband Fibre service. Extra features Setting up extra features once you’re online – security, email, content screening, access control, BT Business Broadband Voice, Static IP. Help How to get help, if you need it. - Page 5 Welcome to BT Business Total Broadband Fibre Your faster broadband is nearly here Please put this new Fibre Hub aside ready for a BT engineer to install with your BT Business Total Broadband Fibre service. Please don’t try to set up your service before your engineer visit (the new Fibre Hub won’t work on an existing...
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Page 6: Learn About
To install BT Business Total Broadband Fibre, a BT engineer will connect the fibre optic cable at the BT cabinet to your telephone line. The engineer will fit a special modem (see below) in your office, set up your Fibre Hub and connect your computer to the Fibre Hub (making sure your computer connects to the internet). - Page 7 Openreach modem This is a VDSL modem, supplied and managed by Openreach, which connects your Fibre Hub to the BT Business Total Broadband Fibre service. You can’t customise the Openreach modem. For more on troubleshooting the Openreach modem, see page 26.
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Page 8: Broadband Speed
Wi-Fi connection, suggests quick fixes or fixes problems remotely. It’s installed automatically when the CD included in your Welcome Pack is used to set up your BT Business Total Broadband Fibre service. Once Desktop Help is installed, you’ll see the icon on your task bar. -
Page 9: Extra Features
Extra features BT Business Total Broadband Fibre includes extra features that you can set up once you’re online. Important: you may be asked to enter your admin password when changing or saving settings in your Fibre Hub Manager. The default admin password for your Fibre Hub Manager is your Fibre Hub’s serial number –... -
Page 10: Security
Security Your wireless network Your Fibre Hub is already set up with the following: a unique network name (SSID, or Security Set Identifier) • a network encryption key (WEP, or Wired Equivalent Privacy) for added security • wireless security (WEP 64-bit) •... - Page 11 Set up MAC (Media Access Control) address filtering. Every wireless and network device has a unique identifier, called a MAC address. Your Fibre Hub uses the MAC to report on the devices that are connected to it. By setting up MAC address filtering, you can choose which devices you’d like to connect to your Fibre Hub and also block any devices that you don’t wish to allow access.
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Page 12: Firewall
(for your Fibre Hub Manager) in the address bar and press Enter or your return key click on the Local Network link (it’s below the Top Networking Features section) To find out more about configuring your office network, download our technical guide at www.bt.com/business/help/networkguide Extra features... -
Page 13: Domain Names
If you have a domain name with a non-BT provider, we recommend that you transfer it to BT Business so you’ll have a single source of contact for technical issues. If you’d prefer not to transfer your domain name but you wish to use it to send and receive email across BT’s mail servers, you’ll need to contact us to tell us your... -
Page 14: Email
Email Important: before setting up your email account, you’ll need your BT Connect email address and BT Connect email password (in the ‘welcome’ emails and letters we sent when you ordered your BT Business Total Broadband Fibre service). New users... - Page 15 Close exit the window Changing your email settings If you send and receive email using a non-BT service provider and you wish to use your BT Business Total Broadband Fibre connection to continue to do so, you’ll need to: change your Outlook Express settings for these accounts •...
- Page 16 For help to set up new email accounts, see ‘Adding an email account’ on page 12. If you have a non-BT service provider If you send and receive email using a non-BT service provider and you wish to use your BT Business Total Broadband Fibre connection to continue to do so, you’ll need to: •...
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Page 17: Bt Business Broadband Voice
If you haven’t activated BT Business Broadband Voice while running the CD, follow these simple steps to order or set it up and start making calls. Find the ‘welcome’ emails or letters that we sent to your preferred or BT Connect email address when you ordered BT Business Broadband Voice. These contain your BT Business Broadband Voice username and password. -
Page 18: Static Ip
Access to emergency services is provided, but calls, including emergency calls to 999 or 112, made via BT Business Broadband Voice, may not work if there’s a power or broadband connection failure. These failures may be caused by reasons outside our control. - Page 19 click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub Once you’ve set up your multiple Static IP addresses, you can use one of the following methods to assign your LAN computers to your public Static IP addresses.
- Page 20 Select Settings, then LAN, followed by NAT & Address Allocation. For the required device, select Public (select WAN IP Mapping) for Address Assignment and Public from pool: 217.37.237.72 for WAN IP Mapping. Click Save before you close the window. You may be asked to enter your password –...
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Page 21: Bt Openzone Wireless Internet Access
BT Openzone hotspots throughout the UK and Republic of Ireland, and at selected locations abroad. You can make your Fibre Hub available as a BT Openzone hotspot. This allows you to offer secure, separate, publicly accessible wireless broadband for your customers and visitors. -
Page 22: Help
Use this section to find help with… Page Connecting to the internet using your Fibre Hub Setting up or using a BT Business Total Broadband Fibre feature Troubleshooting the Openreach modem General troubleshooting Help with connecting to the internet using your Fibre Hub For example: you can’t browse the internet or send email, and your internet... - Page 23 POWER POWER Check your Fibre Hub lights using the table below POWER Section Page BROADBAND BROADBAND Power light is flashing red POWER BROADBAND POWER No lights POWER BROADBAND BROADBAND BROADBAND Broadband light is flashing green (rapidly) BROADBAND BROADBAND POWER BROADBAND Internet light is red (and Broadband light is solid green) INTERNET INTERNET...
- Page 24 When the update is complete, the Power light will flash green, then all the lights will switch off as your Fibre Hub restarts. When your Fibre Hub restarts, the Power light will glow steady green. After a few seconds, the other lights will start to come back on and you can continue to use your Fibre Hub.
- Page 25 You may need to check the correct network login username and password POWER settings in your ‘welcome’ emails and letters. (These were sent to you when you ordered your BT Business Total Broadband Fibre service. If you can’t find them, please call us on 0800 169 3809.) BROADBAND If the Internet light is still red, please call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched on, when you call).
- Page 26 INTERNET Internet light is green INTERNET Your Fibre Hub is connected to broadband, but there may be a problem with your computer and/or its connection to your Fibre Hub. Try the following: restart your Fibre Hub by unplugging the power cable and plugging back in restart your computer wait for your Fibre Hub’s Internet light to turn steady green 4a if you’re using an Ethernet cable...
- Page 27 If your wireless connection is slow or unreliable, see page 39. Setting up or using a BT Business Total Broadband Fibre feature Extra services are included with your BT Business Total Broadband Fibre order, so now you can: offer wireless broadband for your customers as a BT Openzone hotspot.
- Page 28 POWER POWER POWER Troubleshooting the Openreach modem If you’re having trouble connecting, check the lights on your Openreach modem POWER POWER using the table below and follow the troubleshooting advice. POWER Section Page POWER POWER POWER Power light is off POWER POWER Power light is flashing green...
- Page 29 POWER POWER Power light is flashing green POWER Your modem is restarting. Please wait a couple of minutes for your modem’s POWER DSL light to glow green. DSL light is off Broadband isn’t active on your telephone line or there’s a problem with the broadband signal reaching your modem.
- Page 30 POWER LAN1 is off LAN1 POWER The Openreach modem cannot detect your Fibre Hub. Check that the broadband cable (red ends) is correctly inserted into your Fibre Hub’s Broadband socket (red). LAN1 POWER Check that the other end of the broadband cable is correctly inserted into the LAN1 socket on the Openreach modem.
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Page 31: General Troubleshooting
How do I make a connection to my computer without using the CD? Where can I find my email address and password? Where can I find my BT Business Broadband Voice username (056 phone number) and password? How can I set up my Fibre Hub manually? Why does my broadband speed seem slow? I don’t have an Ethernet port. - Page 32 Openreach modem uses different technology (VDSL) to give you faster broadband speeds. The Openreach modem (which is part of the Openreach network) must be connected using a router that’s compatible with Ethernet WAN – the BT Business Total Broadband Fibre Hub fits this requirement. Help...
- Page 33 Openreach modem, but please bear in mind the following points. • The BT engineer can show you a working internet connection using your Fibre Hub only. If you don’t want one of your computers to be connected to your Fibre Hub, the engineer will connect their own laptop, using an Ethernet cable, to make sure that your internet connection is working.
- Page 34 4 double-click on the file name setup.exe 5 follow the on-screen instructions Mac OS users: double-click the BT Business Total Broadband Fibre desktop icon, then double-click Setup.app. How do I make a connection to my computer without using the CD? The steps to follow are slightly different depending on what you’re connecting...
- Page 35 If your BT engineer transferred settings from your old BT Business Hub, your wireless details may not be the same as those printed on your Fibre Hub. (They’ll be the same as the details printed on your old BT Business Hub.) Follow the instructions for your computer’s operating system below or, if your wireless adapter has its own software, use this to set up your wireless connection –...
- Page 36 > If a dial-up window appears, see page 42 Congratulations – you’re now connected to BT Business Total Broadband Fibre using your BT Business Fibre Hub. To continue set-up and explore your broadband service’s great features, including security, email, content screening, access control, BT Business Broadband Voice and more, go to www.bt.com/business/activate...
- Page 37 Your username is the same as your BT Business Broadband Voice 056 number. If your Fibre Hub’s Phone light is green, you can also find your BT Business Broadband Voice phone number using your Fibre Hub Manager (see page 43).
- Page 38 Fibre Hub. If you aren’t sure of your network login username and password, please see the ‘welcome’ letters or emails we sent when you ordered your BT Business Total Broadband Fibre service.
- Page 39 Check the documents supplied with the computer. Where can I buy a wireless adapter? These are available at www.bt.com/shop and most computer shops. Check your computer manual to make sure the type of adapter you plan to buy is compatible with your computer.
- Page 40 Can I increase the security of my wireless connection? When you first set up your new Fibre Hub, it automatically provides a basic level of wireless protection. However, we suggest you increase your Fibre Hub’s level of security. You can do this, at no extra cost, by changing your Fibre Hub’s security from WEP (Wired Equivalent Privacy) to WPA (Wi-Fi Protected Access).
- Page 41 Fibre Hub from the list of devices in range, choose to connect to it and enter your new key when asked. Find out more about changing your wireless security at www.bt.com/business/help/wifisecurity The wireless connection to my Fibre Hub is slow or unreliable. What can I do? We recommend that you keep your Fibre Hub and computers at least 20 feet away from large electrical appliances.
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Page 42: How Do I Change The Wireless Channel On My Fibre Hub
Windows to control the wireless set-up. I’m moving office. What should I do? Call us on 0800 169 3809 giving at least five days’ notice. The BT Business Total Broadband Fibre service is subject to availability at your new office. -
Page 43: How Do I Set My Computer To Obtain An Ip Address Automatically
Open your web browser Once your computer is successfully connected to the internet, you’re ready to explore your broadband service’s great features, including security, email, content screening, access control, BT Business Broadband Voice – and more. Please go to www.bt.com/business/help/fibre Help... -
Page 44: What Do I Do If A Dial-Up Networking Window Appears When Trying To
Is my broadband a contended service? If so, what is the contention ratio? Although the new BT Business Total Broadband Fibre is a contended service, it isn’t contended at the exchange level by the previous 20:1 and 50:1 ratios. However, this doesn’t mean that you’ll receive a one-to-one contention. -
Page 45: Is There Anything I Can Do To Improve The Speed Of My Broadband Connection
Fibre Hub. To change your Fibre Hub Manager’s password: once the BT engineer has set up your BT Business Total Broadband Fibre service, access your Fibre Hub Manager by typing http://home in the address bar of your web browser and pressing... -
Page 46: I'm Trying To Select The Subnet 10.X.x.x Ip Range And Have Received An Error In
I’m trying to select the subnet 10.x.x.x IP range and have received an error in my Fibre Hub Manager. What can I do? Even if BT Openzone is disabled, the subnet 10.x.x.x IP range settings remain. We therefore suggest you use an alternative IP range or follow the steps below to obtain the subnet 10.x.x.x IP range:... -
Page 47: How Do I Dispose Of Old Equipment
Fibre Hub to its default settings, see page 50. Your new Fibre Hub will replace your old BT Business Hub, if you have one. (You may want to keep your old Hub in case you decide to move back to standard broadband. -
Page 48: Your Fibre Hub And Openreach Modem
Your Fibre Hub and Openreach modem A BT engineer will visit to install your BT Business Total Broadband Fibre service and set up your Fibre Hub, but you may need to unplug or reconnect equipment or reset your Fibre Hub in the future. - Page 49 Openreach modem Modem power adapter You may not need all these items: BT Business Hub wireless settings You’ll need these details to set up a wireless connection to your BT Business Hub Wireless network: BTBusinessHub-XXX Security key (WEP): XXXXXXXXXX Fusion network:...
- Page 50 The Power light and DSL light on the modem glow steady green to show a successful connection to broadband. If these lights don’t glow green, see the lights table on page 26. Your Fibre Hub plugs into the mains power supply. It connects to the Openreach modem using the red broadband cable and to your telephone socket using the landline cable (see next page).
- Page 51 Fibre Hub by dialling ‘5’ before the number you wish to call. If you don’t dial ‘5’, you’ll make the call using BT Business Broadband Voice the phone plugged into your Fibre Hub will automatically use your main •...
- Page 52 WArNING: resetting your Fibre Hub means you also have to reset any changes you’ve made to the Fibre Hub software. These changes may include: • activating BT Business Broadband Voice – if the Fibre Hub’s Phone light is off, go to www.bt.com/business/broadbandvoice and follow the instructions •...
- Page 53 Changing to a standard broadband (ADSL) connection If you wish to change back from your BT Business Total Broadband Fibre service to a standard broadband (ADSL) connection using your standard BT Business Hub, please follow these steps: Unplug your Fibre Hub and Openreach modem from the power socket and phone socket (either master socket or extension socket).
- Page 54 Unplug the special extension cable (if installed for your BT Business Total Broadband Fibre service) from the top data port on the master socket. (You’ll no longer need this cable.) Unscrew the front plate of the master socket. Lift off the fibre faceplate, being careful not to upset any wires inside the master socket.
- Page 55 Screw the front plate back into place. To check that you’ve got a dial tone, plug a telephone into the front plate. Plug a microfilter into the front plate. Follow the installation instructions for your standard broadband BT Business Hub. Your Fibre Hub and Openreach modem...
- Page 56 This doesn’t affect your legal As you know, with BT Business Total Broadband rights relating to equipment that’s faulty or Fibre and your Fibre Hub you can enjoy adding a number of services to your office network.
- Page 57 When you’ve no further use for your product, device manufacturer before using these please use your BT returns envelope or see products. www.bt.com/business/equipmentdisposal • The plug on the power cable serves as a (choose ‘Broadband’...
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Page 58: Useful Information
(Available 24 hours a day, 7 days a week) Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Useful information... -
Page 59: Index
44, 49 Broadband socket 27 Ethernet cable 31, 33, 37, 43, 44, 47 Broadband speed 5, 36 Ethernet port 33, 36 BT Business Broadband Voice 15-16, Ethernet switch 37 35, 49 Extension cable 27, 47 BT Hosted VoIP 16 Extra features 7-19... - Page 60 MAC address filtering 9 Warranty 51 Make and receive calls over broadband 15 WEP 8, 38-39, 53 Modem 4, 23, 26-28, 30, 46-49 Wireless 5, 8-9, 10, 24, 25, 31-33, Moving office 41 37-40, 49 Wireless access cards 8 Network login password 13, 35 Wireless adapter 8, 24, 31-32, 37 Network login username 13, 35 Wireless broadband 19...
- Page 64 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. ©...