BT Total Hub Fibre User Manual
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BT Total Hub Fibre User Manual

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BT Business Total Broadband Fibre

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Summary of Contents for BT Total Hub Fibre

  • Page 1: User Guide

    BT Business Total Broadband Fibre User Guide Fibre...

  • Page 3: Table Of Contents

    Contents Learn about… Your Fibre Hub and BT Business Total Broadband Fibre service. Extra features Setting up extra features once you’re online – security, email, networking, domain names, content screening, internet access control, Static IP, BT Openzone, BT Business Broadband Voice (VoIP).
  • Page 5 BT Business Total Broadband Fibre team * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.

  • Page 6: Learn About

    To install BT Business Total Broadband Fibre, a BT engineer will connect the fibre optic cable at the BT cabinet to your telephone line. The engineer will fit a special modem (see below) in your office, set up your Fibre Hub and connect your computer to the Fibre Hub (making sure your computer connects to the internet).
  • Page 7 Please do not place it on carpet. Connecting your network to your Openreach modem The BT engineer will help you choose the best place for your Openreach modem and Fibre Hub. This would usually be where your existing Hub or router is located, but if this isn’t near your telephone master socket the engineer will lay a special...
  • Page 8 Wi-Fi connection, suggests quick fixes or fixes problems remotely. It’s installed automatically when the CD included in your Welcome Pack is used to set up your BT Business Total Broadband Fibre service. Once Desktop Help is installed, you’ll see the icon on your desktop.

  • Page 9: Extra Features

    Extra features BT Business Total Broadband Fibre includes extra features that you can set up once you’re online. Important: you may be asked to enter your admin password when changing or saving settings in your Fibre Hub Manager. The default admin password for your Fibre Hub Manager is your Fibre Hub’s serial number –...

  • Page 10: Security

    Security Make sure you’ve got an internet connection before changing your wireless security. Your wireless network Your Fibre Hub is already set up with the following: a unique network name (SSID, or Security Set Identifier) • a network encryption key (WPA, or Wi-Fi Protected Access) for added security •...
  • Page 11 Please note the following points about your new passphrase, which will help to make it more secure: it should include a mix of letters (upper and lower case), numbers and punctuation • it should be unique • it should not be easy for someone else to guess •...

  • Page 12: Firewall

    Our incoming mail server name is pop3.btconnect.com Our outgoing (SMTP) mail server name is set to mail.btconnect.com Note: if you’re using a non-BT mail provider, you’ll need to enter the name of the incoming mail (POP3) server for that mail provider; the outgoing mail (SMTP) server will remain mail.btconnect.com...

  • Page 13: Networking

    (it’s below the Top Networking Features section) Domain names A domain name is an internet address. If you have a domain name with a non-BT provider, we recommend that you transfer it to BT Business so you’ll have a single source of contact for technical issues.

  • Page 14: Content Screening

    If you don’t have a domain name, or wish to add a new domain, you can order it with BT. Go to Your account at www.myoffice.bt.com. (Please note: BT Web Hosting includes one ‘.co.uk’ or ‘.org.uk’ domain name free of charge. You’ll need to pay for extra domain names.)

  • Page 15: Static Ip

    Static IP If you want to host a web site, you may have ordered multiple Static IP with your BT Business Total Broadband Fibre service. If not, you can subscribe using Your account at www.bt.com/business/login. Once your BT engineer has installed your Fibre Hub, please follow these steps to set up your multiple Static IP addresses: open your web browser, type http://home or http://192.168.1.254 (for your...
  • Page 16 Set the IP Address of the computer via the computer If your Fibre Hub’s address is 217.37.237.78 and the subnet mask is 255.255.255.240, manually change the computer’s TCP/IP settings from Obtain an IP address automatically Use the following IP address and from Obtain DNS server address automatically...
  • Page 17 IMPORTANT: each time you change these settings, you’ll need to: 1 click Save to save your new settings. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the side of your Fibre Hub 2 release and renew the IP address of the computer to allow it to receive the new public Static IP address •...

  • Page 18: Bt Openzone Wireless Internet Access

    You can get online at BT Openzone hotspots throughout the UK and Republic of Ireland, and at selected locations abroad. Your Fibre Hub is already set up as a BT Openzone hotspot. This means you can offer secure, separate, publicly accessible wireless broadband for your customers and visitors.

  • Page 19: Bt Business Broadband Voice

    Want to order BT Business Broadband Voice? There’s a small extra monthly charge for BT Business Broadband Voice. For more information, go to www.bt.com/business/broadbandvoice Already got BT Business Broadband Voice? >...

  • Page 20: Help

    Use this section to find help with… Page Connecting to the internet using your Fibre Hub Setting up or using a BT Business Total Broadband Fibre feature Troubleshooting the Openreach modem General troubleshooting Help with connecting to the internet using your Fibre Hub For example: you can’t browse the internet or send email, and your internet...
  • Page 21 POWER POWER POWER POWER Check your Fibre Hub lights using the table below BROADBAND Section Page BROADBAND BROADBAND Power light is flashing red POWER BROADBAND POWER BROADBAND No lights POWER BROADBAND BROADBAND BROADBAND Broadband light is flashing green (rapidly) BROADBAND BROADBAND INTERNET POWER...
  • Page 22 When the update is complete, the Power light will flash green, then all the lights will switch off as your Fibre Hub restarts. When your Fibre Hub restarts, the Power light will glow steady green. After a few seconds, the other lights will start to come back on and you can continue to use your Fibre Hub.
  • Page 23 You may need to check the correct network POWER login username and password settings in your ‘welcome’ emails and letters. (These were sent to you when you ordered your BT Business Total Broadband Fibre service. If you can’t find them, call us on 0800 169 3809.) BROADBAND If the Internet light is still red, call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched on, when you call).
  • Page 24 BROADBAND Check broadband service status by calling 0800 169 0199. We recommend that you install and run Desktop Help (see page 6) to help BROADBAND you fix connection problems. When you’ve installed Desktop Help, you’ll see icon on your desktop. If the Broadband light isn’t steady green, there may be a fault or interference on INTERNET your line.
  • Page 25 If you’ve got a question, it may have been asked before. Search our frequently asked questions online at www.bt.com/business/help/fibre If you can’t find what you’re looking for, maybe another BT Business Total Broadband Fibre user can answer your question in our online forum –...
  • Page 26 POWER POWER Troubleshooting the Openreach modem If you’re having trouble connecting, check the lights on your Openreach modem POWER POWER using the table below and follow the troubleshooting advice. POWER Section Page POWER POWER POWER Power light is off POWER POWER Power light is flashing green POWER...
  • Page 27 POWER POWER Power light is flashing green POWER Your modem is restarting. Please wait a couple of minutes for your modem’s POWER DSL light to glow green. DSL light is off Broadband isn’t active on your telephone line or there’s a problem with the broadband signal reaching your modem.
  • Page 28 POWER LAN1 is off LAN1 POWER The Openreach modem cannot detect your Fibre Hub. Check that the Fibre cable (red ends) is correctly inserted into your Fibre Hub’s Broadband socket (red). LAN1 POWER Check that the other end of the Fibre cable is correctly inserted into the LAN1 socket on the Openreach modem.

  • Page 29: General Troubleshooting

    How do I make a connection to my computer without using the CD? Where can I find my email address and password? Where can I find my BT Business Broadband Voice username (056 phone number) and password? How can I set up my Fibre Hub manually?
  • Page 30 How do I change the wireless channel on my Fibre Hub? What do I do if a dial-up networking window appears when trying to connect to the internet? My computer is showing a message ‘Windows cannot configure this wireless connection’ when I try to set up a wireless connection. What can I do? How do I set my computer to obtain an IP address automatically? How can I check the speed of my broadband line? Is there anything I can do to improve the speed of my broadband connection?
  • Page 31 Most routers that can connect using Ethernet WAN should work when plugged in to your Openreach modem, but please bear in mind the following points. The BT engineer can show you a working internet connection using your Fibre • Hub only. If you don’t want one of your computers to be connected to your Fibre Hub, the engineer will connect their own laptop, using an Ethernet cable, to make sure that your internet connection is working.
  • Page 32 My Computer and double-click on the drive containing the CD double-click on the file name setup.exe follow the on-screen instructions Mac OS users: double-click the BT Business Total Broadband Fibre desktop icon double-click Setup.app How do I make a connection to my computer without using the CD? The steps to follow are slightly different depending on what you’re connecting...
  • Page 33 If your BT engineer transferred settings from your old BT Business Hub, your wireless details may not be the same as those printed on your Fibre Hub. (They’ll be the same as the details printed on your old BT Business Hub.) Follow the instructions for your computer’s operating system below or, if your wireless adapter has its own software, use this to set up your wireless connection –...
  • Page 34 Congratulations – you’re now connected to BT Business Total Broadband Fibre using your BT Business Fibre Hub. To continue set-up and explore your broadband service’s great features, including security, email, content screening, internet access control, BT Business Broadband Voice and more, go to www.bt.com/business/activate...
  • Page 35 Your BT Business Broadband Voice username is the same as your BT Business Broadband Voice 056 number. If your Fibre Hub’s Phone light is green, you can also find your BT Business Broadband Voice phone number using your Fibre Hub Manager (see page 39).
  • Page 36 Fibre Hub If you aren’t sure of your network login username and password, see the ‘welcome’ letters or emails we sent when you ordered your BT Business Total Broadband Fibre service.
  • Page 37 You’ll probably need to locate the wireless network connection settings, select your Fibre Hub from the list of devices in range, choose to connect to it and enter your new key when asked. Find out more about changing your wireless security at www.bt.com/business/help/wifisecurity Help...

  • Page 38: How Do I Change The Wireless Channel On My Fibre Hub

    If you’re still experiencing problems, follow steps 1 to 3 again to choose an alternative wireless channel, then click Save. If you need help, go to www.bt.com/business/help (type ‘wireless channel’ in the search box and select ‘All of Help & Support’) or call 0800 169 3809.

  • Page 39: What Do I Do If A Dial-Up Networking Window Appears When Trying To

    Click twice Once your computer is successfully connected to the internet, you’re ready to explore your broadband service’s great features, including security, email, content screening, internet access control, BT Business Broadband Voice – and more. Please go to www.bt.com/business/help/fibre Help...

  • Page 40: How Do I Set My Computer To Obtain An Ip Address Automatically

    Open your web browser Once your computer is successfully connected to the internet, you’re ready to explore your broadband service’s great features, including security, email, content screening, internet access control, BT Business Broadband Voice – and more. Please go to www.bt.com/business/help/fibre Help...

  • Page 41: How Can I Check The Speed Of My Broadband Line

    How can I check the speed of my broadband line? For accurate information about your broadband speed, see our speed checker at speedtester.bt.com Is there anything I can do to improve the speed of my broadband connection? A number of factors at your business premises may affect the speed of your broadband connection.

  • Page 42: What Is My Fibre Hub Manager's Password

    Fibre Hub’s serial number. You can find your Fibre Hub’s serial number on the bottom of your Fibre Hub. To change your Fibre Hub Manager’s password: once the BT engineer has set up your BT Business Total Broadband Fibre service, access your Fibre Hub Manager by typing http://home or http://192.168.1.254...

  • Page 43: I'm Moving Office. What Should I Do

    I’m moving office. What should I do? Call us on 0800 169 3809 giving at least five days’ notice. The BT Business Total Broadband Fibre service is subject to availability at your new office. How do I dispose of old equipment? If you’ve received your new Fibre Hub as a replacement for a faulty one, please...

  • Page 44: Your Fibre Hub And Openreach Modem

    Your Fibre Hub and Openreach modem A BT engineer will visit to install your BT Business Total Broadband Fibre service and set up your Fibre Hub, but you may need to unplug or reconnect equipment or reset your Fibre Hub in the future.
  • Page 45 Wireless settings BT Broadband Landline cable Ethernet cable Two-socket card Voice adapter (yellow ends) extension cable The Openreach modem connects to the mains power supply and to the BT engineer-installed socket using the DSL cable. Your Fibre Hub and Openreach modem...
  • Page 46 The Power light and DSL light on the modem glow steady green to show a successful connection to broadband. If these lights don’t glow green, see the lights table on page 24. Your Fibre Hub plugs into the mains power supply. It connects to the Openreach modem using the red Fibre cable and to your telephone socket using the landline cable (see next page).
  • Page 47 Fibre Hub by dialling ‘5’ before the number you wish to call. If you don’t dial ‘5’, you’ll make the call using BT Business Broadband Voice the phone plugged into your Fibre Hub will automatically use your main •...
  • Page 48 – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub. Please note: BT Openzone will be enabled when you reset your Fibre Hub. For more information on BT Openzone, see page 16.
  • Page 49 Your Fibre Hub can work with a Fibre network or a standard broadband (ADSL) network. If you wish to change back from your BT Business Total Broadband Fibre service to a standard BT Business Total Broadband connection using your existing Fibre Hub, call us on 0800 000 152 –...
  • Page 50 Screw the front plate back into place. To check that you’ve got a dial tone, plug a telephone into the front plate. Plug a microfilter into the front plate. Follow the installation instructions for your standard broadband BT Business Hub. Your Fibre Hub and Openreach modem...
  • Page 51 Bandwidth and postage. This doesn’t affect your legal As you know, with BT Business Total Broadband rights relating to equipment that’s faulty or Fibre and your Fibre Hub you can enjoy adding wrongly described.
  • Page 52 When you’ve no further use for your product, device manufacturer before using these see www.bt.com/business/equipmentdisposal products. (click on Email BT, then enter your details). The plug on the power cable serves as a • disconnect device. Make sure that the power...
  • Page 53 (24 hours a day, 7 days a week) Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Useful information...

  • Page 54: Index

    Broadband socket 26 Extension cable 5, 25, 43, 47 Broadband speed 5, 39 Extra features 7-17 BT Business Broadband Voice 17, 51 BT Hosted VoIP 17 Fibre cable 21, 26, 40, 43, 44 BT Openzone wireless internet access Fibre faceplate 47-48...
  • Page 55 Useful information 51 MAC address filtering 9 Make and receive calls over broadband Username 21, 33, 34 VDSL 5, 28 Microfilters 47 Modem 24-26, 28, 29, 42-45 Moving office 41 Warranty 49 WEP 8, 35, 51 Network login password 21, 33, 34 Wireless 5, 8-9, 11, 16, 22-23, 30-31, Network login username 21, 33, 34 34-37, 44, 46...
  • Page 56 Offices worldwide The services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. © British Telecommunications plc 2010 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No.

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