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Related Manuals for BT Home Hub 5
Summary of Contents for BT Home Hub 5
- Page 1 BT Home Hub 5 Information and troubleshooting guide for BT Infinity and BT Broadband...
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Page 2: Setup Summary
Support That might be late in the day. When you’ve finished, log in to My BT using your BT ID and Leave your current Hub or router plugged in and wait until your Your wireless network/ password. If you don’t have one, you can get one at bt.com/mybt. SSID and password/key broadband service stops working before doing step 2 below. If you You’ll need your BT account number from your latest bill. Power are here want to do step 2 before you get our email or text, that’s fine, but socket BT main you might lose service for a bit until your BT Infinity is ready. If you don’t see Smart Setup, go to bt.com/mybt. socket See page 4 for more on My BT and your extras. Broadband Gig Ethernet Broadband Reset Power Power On | Off Unplug any existing broadband kit, then…... - Page 3 My BT – all your extras in one place Download all your broadband extras from bt.com/mybt With My BT, you can manage your bills, payments, products and extras online. So everything’s in one place. BT Sport Online security As a BT Broadband customer, you can get BT Sport, We want to make your time online as safe as we can –...
- Page 4 More about set-up and speed More about wireless The first three days after set-up How to set up wireless on your mobile/tablet Get the best wireless performance at home Use a BT dual-band ac dongle for Windows (optional) ® After you’ve installed your Hub, it can take about three days The shorter the distance and the fewer floors and walls between...
- Page 5 BT Home Hub connection troubleshooting Think you have a faulty Hub? Nearly all the Hubs we get back as faulty are actually fine. So if you think yours isn’t working properly, run through the three steps on the left and check the light If your connection is down or you think your Hub is faulty, try these 3 steps before calling us: table below. 1. Check power and all cables, then switch your computer and devices off and then on. If you return your Hub and it turns out to be working fine, you might need to pay 2. W hile they’re restarting, press and hold your Hub’s Restart button until your Hub light goes orange. for a replacement – so send it back only if you’re sure it’s faulty. 3. W hile your Hub reboots, its light will go green, blue, orange – then stay blue when ready. If it’s red, see below.
- Page 6 BT Hub connection troubleshooting continued Got a question? For common questions about connecting, go to bt.com/help. If your broadband isn’t working, your Hub will automatically If your Hub light isn’t glowing blue, warning lights will Troubleshooting – other things to check open a help page with some useful checks to try. appear in the silver bar at the bottom of your Hub. If no lights are showing, or if any of the lights are red, switch it off, wait 30 seconds then switch back on and wait for it to start up.
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Page 7: Other Information
Support You can get help in four ways Go to bt.com/help The quickest and easiest way to get help, all day every day. Download BT Desktop Help This free tool helps you sort out most common broadband connection and email problems. Download it at bt.com/help/btdesktophelp. Chat to us at bt.com/chat You can chat with us online, seven days a week, between 7am and 11pm. Call us If you’ve tried the above and still need to speak with us, call us on 0800 032 2974. We’re usually less busy between 10am and 6pm. Make sure you’re next to your Hub with a PC or device if you call. Other information Declaration of Conformance with European Community Directive 1999/EC. This product is intended for use within the UK for connection to the public telephone network. This equipment complies with the essential requirements for Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. The Declaration of Conformance can be found at bt.com The BT Home Hub 5 contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode. Your Hub is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin. You’ll find instructions for recycling the Hub and other BT equipment on the back of your Hub’s box. The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. © British Telecommunications plc 2013. Registered Office: 81 Newgate Street, London EC1A 7AJ Written and designed by Muse Publishing. Websites in this booklet are for illustration only. BT isn’t responsible for content of third party sites. Call 0800 800 150 to get this leaflet in Braille, large print and audio CD...
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