BT Business Total Broadband Fibre User Manual page 24

When the update is complete, the Power light will flash green, then all the lights
will switch off as your Fibre Hub restarts. When your Fibre Hub restarts, the Power
light will glow steady green. After a few seconds, the other lights will start to come
back on and you can continue to use your Fibre Hub.
B No lights
Turn off your Fibre Hub at the mains power socket and unplug your Fibre Hub's
1
power cable.
Check that your Fibre Hub's power cable is correctly inserted into the Power
2
POWER
socket on the back of your Fibre Hub.
Check that the mains power socket is working.
3
BROADBAND
Plug your Fibre Hub's power cable back into the mains power socket and turn on.
4
If no Fibre Hub lights are on, try resetting the Fibre Hub's default settings.
5
POWER
See page 50.
BROADBAND
Wait a couple of minutes for the Power light to glow green.
6
If there are still no lights on on your Fibre Hub after these steps, please call
7
BROADBAND
0800 169 3809 (please make sure you're at your computer, and that it's
switched on, when you call).
INTERNET
C Broadband light is flashing green (rapidly)
BROADBAND
Your Fibre Hub is connecting to broadband. Please wait a while then try the following:
INTERNET
restart your Fibre Hub by switching off at the mains power socket then
1
switching back on again
INTERNET
check that the Broadband light is now a steady green. If it's off or flashing, see
2
page 21
check the lights on your Openreach modem (see page 26) INTERNET
3
if the Broadband light still isn't steady green, there may be a fault or interference
4
on your line. Please call us on 0800 169 3809 (please make sure you're at your
computer, and that it's switched on, when you call)
22 Help