BT Business Total Broadband Fibre User Manual page 26

INTERNET
F Internet light is green
INTERNET
Your Fibre Hub is connected to broadband, but there may be a problem with your
computer and/or its connection to your Fibre Hub. Try the following:
restart your Fibre Hub by unplugging the power cable and plugging back in
1
restart your computer
2
wait for your Fibre Hub's Internet light to turn steady green
3
4a if you're using an Ethernet cable
Check that this cable between your Fibre Hub and computer is inserted correctly.
> For more help, follow the manual set-up steps on page 31
> If you're connecting to the internet but it's very slow or unreliable, see page 36
4b if you're using wireless
There are many things that can affect a wireless connection, including settings
on your computer, position of your computer and Fibre Hub in your office, and
interference with the wireless signal. The following tips may help:
check that your computer's wireless adapter is fitted and/or turned on.
•
Some laptop computers have a small switch – please see your computer
manual for help
check your wireless connection software – it should show if your computer's
•
connected to your Fibre Hub
For help setting up a wireless connection, run the CD that's included in your
Welcome Pack.
try moving your computer closer to your Fibre Hub
•
make sure your computer and Fibre Hub aren't close to large electrical appliances
•
try changing wireless channels (see page 40)
•
24 Help