BT Business Total Broadband Fibre User Manual page 5

Welcome to BT Business Total Broadband Fibre
Your faster broadband is nearly here
Please put this new Fibre Hub aside ready for a BT engineer to install with
your BT Business Total Broadband Fibre service. Please don't try to set up your
service before your engineer visit (the new Fibre Hub won't work on an existing
broadband line).
Your BT engineer visit
A BT engineer will call you before installation begins, on the day of your visit
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You'll need to be at your premises during your engineer visit
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Set-up may take between two and four hours
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During installation, your broadband line won't work
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If you wish to cancel or change your appointment or you've a question, call us on
0800 169 3809*.
If an engineer has already installed your BT Business Total Broadband Fibre service
and you've received this Fibre Hub as a replacement, see page 46 for set-up help.
If you have any problems, please see Help on page 20.
We hope your new service boosts your business.
Best wishes,
BT Business Total Broadband Fibre team
* Available 8am–6pm Monday to Friday, closed weekends and Bank Holidays
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