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Trunk Queuing
Trunk Queuing
When you try to place an outside call and hear busy tone from your own phone
system, you don't have to hang up and try again later. Use Trunk Queuing to
leave a request for the busy line to call you when it's free. Just answer when
Trunk Queuing rings you back and dial your call again. If you prefer, use Trunk
Camp On to wait for the busy line without hanging up. With Trunk Camp On,
you'll be able to use the line the moment it's available.
To queue for a busy line:
1. Try to access outside line.
2. Press 2 or FUNCTION KEY (Trunk Queuing).
3. Hang up to leave a Trunk Queuing request.
OR
3. Wait without hanging up for the line to become free.
To answer when Trunk Queuing calls you back:
1. TALK.
To cancel a Trunk Queuing request:
1. TALK + 870 + TALK to hang up.
Voice Announce Unit (VAU) Messages
This feature requires a Voice Announce Unit (VAU).
You can record the Voice Announce Unit (VAU) messages your system uses for
Automated Attendant greetings. If your system has incoming 900 service, you
can also record the message that plays to those callers before automatic billing
occurs. You can record up to 16 separate messages, with a combined recording
time of 128 seconds.
To record, listen to or erase a VAU Message:
1. TALK + 116.
2. To record, dial 7.
OR
2. To listen, dial 5.
OR
2. To erase, dial 3.
3. Dial the VAU message number (01-16) you want to record, lis-
ten to, or erase.
2-86
Listen for busy tone.
If recording, begin when you hear the announcement,
"Please start recording." When done, press # to check what
you recorded.
When listening to a message, press # to hear the message
again.
i-Series System
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