Hold; Intercom Calls - NEC 900i Installation And User Manual

Hold

Hold
Hold places your call in a temporary waiting state until you can get back to it.
While the call waits, you can process calls or use other features. And don't
worry if you forget about the call and leave it on Hold too long -- it will recall
back to you.
Your telephone system provides four types of Hold (see the chart below). Your
Communications Manager can tell you which types you can use.
System Hold
Exclusive Hold
Group Hold
Intercom Hold
System Hold
To place an outside call on System Hold:
1. HOLD.
To pick up an outside call on System Hold:
1. Press flashing line key.
2-44
For your normal calls . . .
When you place an outside call on System Hold, it
flashes your line key and the line keys on your co-
worker's phones as well. Either you or another co-
worker can pick up the call on Hold.
For high priority calls . . .
After you place an outside call on Exclusive Hold, it
flashes your line key but looks busy to your co-work-
ers. Only you can pick up the call from Hold.
Put calls on Hold for your Department Group . . .
If you are a member of a Department Calling Group,
you can use Group Hold. When you place an outside
call on Group Hold, only you and the members of
your Department Calling Group can pick it up.
While talking to a co-worker . . .
Intercom calls can also go on Hold. However, the
Intercom call on Hold stays on your phone. Another
extension user cannot pick it up.
i-Series System