Answering An Acd Call - Fujitsu CT-10 User Manual

ANSWERING AN ACD CALL
Answering an ACD call is the same operation as answering a non-ACD
call. However, with ACD programmed:
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Incoming calls are identified on your display by ACD instead of
CALL.
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When all the members of your agent group are busy with calls, a
calling party receives one of the following:
- Ringback tone.
- An ACD answering voice announcement.
- A period of silence or music for holding.
- An ACD waiting voice announcement, depending on the length of
time the caller must wait and the type of line on which the call
arrives.
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You can use the speakerphone/monitor operation.
To answer an ACD call:
NOTE
All agents, except the pilot, can receive incoming non-ACD calls,
directly, in addition to their ACD call (see Answering a Call).
1. Listen for the ringing at an agent instrument or at a pilot extension.
2. Lift the handset.
- You connect to the calling party.
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