Silent Monitor By Acd Group - Fujitsu F9600 F9600c User Manual

SILENT MONITOR BY ACD GROUP

The Silent Monitor by ACD Group feature allows you to monitor other
agents in an ACD group during conversations.
To monitor other calls in an ACD group:
Action
1. Lift handset.
2. Dial the silent monitor by
ACD group registration
code ________.
3. Dial the ACD group number
(fixed 3 digits) that you want
to monitor.
To cancel monitoring and return to normal status:
Action
• Hang up.
Results
You hear dial tone.
You hear dial tone.
You hear service tone.
Monitoring begins.
Results
70