$gLEAR!!S CT-10/20/30 User Guide Package Copyright 0 1994 Fujitsu Business Communication Systems All rights reserved. Fujitsu Business Communication Systems shall not be liable for any commercial losses, loss of revenue or profits, loss of goodwill, inconvenience, or exemplary, special, incidental,...
If a conflict develops during operation, Fujitsu Business Communication Systems hereby disclaims any responsibility or liability for any consequential inconsequential damages that may result from the use of this document.
TABLE OF CONTENTS TITLE PAGE INTRODUCTION ................The Instruments ................THE BASICS ................Fixed Feature Buttons ..............Button..............SPEAKER Button................. FLASH Button ..............TRANSFER Button......HOLD ..........Button ..............RG TONE UP Button ................Button .................
TABLE OF CONTENTS (Cont’d) PAGE TITLE MULTI-STATION APPEARANCE (Cont’d) a Call ..............Transferring ...........
TABLE OF CONTENTS (Cont’d) TITLE PAGE CALL PROCESSING FEATURES (Cont’d) Silent Monitor ................77 Speakerphone .
TABLE OF CONTENTS (Cont’d) PAGE TITLE FEATURES ............MISCELLANEOUS Accessing Features in a ............. Billing ............Account Code/Client Analog Modem Port ......................Authorization Code - Walking External Paging ................ External Paging - Answering ..........Forced Account Code..............Night Answer ................Night Answer Pick-Up ...............
Volume and Contrast Controls ..........Visual Indicators..............Carriers ..........Specialized Common Programmable Feature Buttons..........LIST OF FIGURES TITLE PAGE NUMBER CT-10 Model ................CT-20 Model ................CT-30 Model ..............................30-Button 40-Button DSS ............... 80-Button DSS ...............
INTRODUCTION Your new system, with its vast array of features, provides you with the flexibility you need to meet many different calling requirements. Your telephone can be custom tailored with features designed to meet your specific communication needs. You may find that some of the features discussed in this User Guide are not programmed on your telephone.
INTRODUCTION (Cont’d) Automatic Call Distribution (ACD): Describes how to use the available ACD features. Miscellaneous Features: Describes how to use the Miscellaneous features. DSS Features: Describes how to use the DSS or Primary Answering Position features. NOTE The phrase lipt the handset is the same as pressing the SPEAKER button if you have a CT-20 or CT-30 model telephone.
(Cont’d) THE INSTRUMENTS Internal speaker (monitor only). Two-pair wiring. K-style handset. Figure 1. CT-10 Model PROGRAMABLE LINE/FEATURE -BUTTONS LED LAMPS LKEYPAD...
THE INSTRUMENTS (Cont’d) The CT-20 model (Figure 2) has the following additional features: Two-line display. Speakerphone for handsfree operation. Analog modem port (AMP) that lets you originate a data call from a PC with a modem. The display provides you with prompts for: Error free programming.
THE INSTRUMENTS (Cont’d) Figure 2. ~~-20 Mode’...
THE INSTRUMENTS (Cont’d) The CT-30 model (Figure 3) adds even more features. They include the following: Additional programmable line and/or feature buttons (27). Off-hook call announce. You can dial a specific feature code if you want to use a feature on your telephone that has not been programmed to a specific button.
THE INSTRUMENTS (Cont’d) Figure 3. CT-30 Model 2 LINE 20 CHARACTER DISPLAY PROGRAMABLE LINE/FEATURE --BUTTONS WITH LED LAMPS MICROPHONE...
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THE INSTRUMENTS (Cont’d) Figure 3. CT-30 Model 2 LINE 20 CHARACTER DISPLAY PROGRAMABLE LlNE,FEAT”RE -BUTTONS WITH LAMPS...
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THE BASICS FIXED FEATURE BUTTONS On the CT-10 model, the button is a SPEAKER SPEAKERButton monitor button only. This means that you can listen to origination and call progress but do not have handsfree speaking capability. The CT-20 and CT-30 models can use the button instead of lifting the handset.
LCD contrast. See Table 1 for more information. Table 1. Volwne and Contrast Controk The CT-10 and CT-20 models have fifteen programmable line and/or feature buttons. The CT-36 has twenty-seven programmable buttons. These buttons have two-color lamps. See Table 2, Visual Indicators, for further information.
PROGRAMMABLE LINE AND/OR FEATURE BUTTONS (Cont’d) Table 2. Visual Indicators ZOLOR FEATURE BU-ITON ‘AT- DISPLAY TYPE LINE BUTTON ‘ERN BASIC BUTTON Green Green Feature is recalling or voice calling. (RECALL) Green...
A steady, red light indicates that a line or feature Steady Light button is in use. It also indicates a line on hold at Pattern another telephone. A slowly flashing red tight indicates that a line at mshiwg your telephone is ringing.
SYSTEM TONES A continuous standard busy signal with tones of Busy Tone equal length. A single burst of tone heard during conversation Call Waiting Tone indicating that an external call is waiting to be answered. Camp-On Tone A single burst of tone heard during conversation indicating that an extension has camped-on to your extension.
SYSTEM TONES (Cont’d) This is a continuous tone that you hear when Internal Dial Tone you lift your handset. internal dial tone indicates that you may: Place an internal call (Intercom call). Request a special feature. Key tone consists of three short bursts of tone Key Tone followed by a continuous dial tone.
SYSTEM TONES (Cont’d) Zip Tone Zip tone is three short bursts of tone heard prior to receiving a call through the Auto Answer feature. DISTINCTIVE CALL RINGING Slow ringing. A repetitive one-second ring Calls from another followed by a three-second pause.
HEADSET OPERATION The headset adapter lets your telephone accept any of the standard headsets commercially available. Use this feature to make the programmable headset button act like the hookswitch (the button located in the cradle of the telephone). To install a headset: Disconnect: The handset cord.
HEADSET OPERATION (Cont’d) To answer a call using the headset: The telephone rings. Press the headset button. lamp lights. headset Press the flashing line or ICM. - The lamp flashes in the interrupted pattern. line - You can begin conversation. To disconnect from a call using the headset: Press headset.
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PLACING A CALL INTERNAL CALLS To place a call to another extension: Lift the handset. - Listen for internal dial tone. Dial the extension number. NOTE The name displays on CT-20 and CT-30 models if the name is registered to the extension making the call. To place a call to the extension on which you are speaking;...
OUTSIDE CALLS To place an outside call: 1. Lift the handset. - Listen for internal dial tone. Press the appropriate outside line button. -or- Dial the code for an outside line. - Listen for external dial tone. Dial the desired outside number. NOTE After a predetermined call connection time, the duration of the call...
ANSWERING A CALL AUTO ANSWER The Auto Answer feature lets you take calls by using the Speakerphone inst<:sd of the handset. To activate the Auto Answer feature: Press the programmable auto answer button. - The auto answer lamp displays a steady pattem. To disconnect the Auto Answer feature: Press the lighted auto answer button.
INCOMING LINE RINGING.. . When Busy if you are on an internal call or a call on a line button, and you receive another call to a different line button, you may receive a flashing light and a muted ring. The flashing light and muted ring indicate that a second call is being received.
INTERNAL CALLS To answer a call from another extension: Listen for extension ringing. Lift the handset to answer the call. You connect with the calling party. OUTSIDE CALLS To answer an outside call (or transferred outside call): Listen for outside ringing. Lift the handset to answer the call.
DISCONNECTING FROM A CALL To disconnect from a call: Hang up. -or- Press the FLASH/NEW CALL button. - Listen for infernal dial tone. - You may now p/ace or receive anofher call. To disconnect from a call to answer an incoming call on another line button: Press the FLASH/NEW...
MULTI-STATION APPEARANCE The Multi-Station Appearance feature allows for the same extension number to appear on up to sixteen CT-1 0, CT-20, or CT-30 telephones. Each telephone is assigned specific extensions number referred to as a Prime Station Line (PSL). All other extension numbers appearing on that telephone are referred to as Other Station Lines (OSL).
IDLE LlNE PREFERENCE Idle Line Preference lets you automatically access an unused line in order to place a call. This eliminates the need to press an idle line or :,..,,I,~ I_ ,,,,, _.,. ._ ;!I . . ,‘: -, > J , ICM group button.
INTERCOM GROUPS An intercom group is a predetermined group of extension users who have the ability to call each other directly using an assigned intercom group number. There may be up to sixteen extension users per intercom group and up to fifty intercom groups per system. To place an intercom call to an extension in your intercom...
PLACING A CALL To place an internal call using a line (PSL or OSL) button: NOTE Outside calls are placed in the normal manner after pressing a line button or dialing a code for an outside line. Lift the handset. Press the idle line button.
PRIVACY RELEASE Privacy Release lets you override the privacy feature inherent in your telephone system. A third party can then enter your two-way conversation. The third party must have the same extension appearance on their telephone as the one you are using at the time. You must have a programmable button to activate this privacy release...
RINGING LINE PREFERENCE Ringing Line Preference lets you program your telephone automatically select one of the following ringing call types when you lift the handset: Line Extension ICM group To assign or cancel the Ringing Line Preference feature: Lift the handset. Press the line button.
TRANSFERRING A CALL To transfer an inside or outside call from your extensions to an extension with a different number using the TRANSFER button: 1. Ask the party to wait. - Your line lamp flashes in the interrupted pattern. Press the button.
TRANSFERRING A CALL (Cont’d) To transfer a call using the Common Hold feature and the ICM group button: 1. Ask the party to wait. - The line lamp flashes in the interrupted pattern. Press the ICM group button. - Listen for internal dial tone. - The /CM group lamp flashes in the interrupted pattern.
CALLPROCESSINGFEATURES CALL ANNOUNCE Announce lets you do the following from one CT telephone Call another: Transfer a call. Place a call. Call Announce also lets you announce the call over the speaker on the called party’s instrument. The called party hears a distinctive call announce tone (zip tone) and can respond without lifting the handset if the CT telephone is programmed...
(Cont’d) CALL ANNOUNCE To place a call to another extension using Call Announce: Lift the handset. - Listen for dial tone. Dial the extension number. Press the button. call announce - Listen for success tone. Announce the call. - The called party receives a zip tone and information displays. - The called party can respond by lifting the handset or using the SPEAKER button.
CALL FORWARD ALL CALLS This feature lets you temporarily divert all calls directed to your extension (including those to line buttons) to another extension or to an outside or CO/tie line destination. To activate Call Forward All Calls if you have a programmable forward all button: 1.
(Cont’d) CALL FORWARD ALL CALLS Each call can only be forwarded to a maximum of two successive extensions or one outside destination. The Call Forward All Calls feature overrides Call Forward on Busy/No Answer, Call Forward on No Answer, or Call Forward on Busy if they are used simultaneously.
CALL FORWARD ALL CALLS (Cont’d) To cancel Call Forward All Calls if you have a forward all button: Lift the handset. Press the forward all button. - The forward all lamp goes dark. - Listen for success tone. Hang up. To cancel Call Forward All Calls if you do not have a forward button:...
CALL FORWARD - CO This feature reroutes incoming outside calls to a specified extension’s intercom line. For example, if you are not at ycur primary extension and you are expecting a call on your private line, you can forward tnat call to the intercom line of your destination extension.
CALL FORWARD - FOLLOW ME This feature operates the same as Call Forward - All Calls. It forwards all incoming calls to the extension you designate. The difference is that you can forward your extension calls to another extension from the remote extension you are using.
CALL FORWARD - INTERNAL/EXTERNAL This feature allows you to register different destinations for incoming calls. One destination for incoming internal calls and one destination incoming outside calls can be specified per extension. To activate Call Forward - Internal/External: Lift the handset. tone.
CALL FORWARD - INTERNAUEXTERNAL (Cont’d) To cancel Call Forward - Internal/External: 1. Lift the handset. - You hear dial tone. Press the lighted Call Forward feature button. -or- Dial the cancellation code for the Call Forward feature programmed. - Listen for success tone. Hang up.
CALL FORWARD ON BUSY This feature lets you temporarily divert all calls directed to your extension to another extension when your line is busy. To activate Call Forward on Busy: Lift the handset. - Listen for dial tone. Dial * 3 6. Dial the extension number - Listen for success tone.
CALL FORWARD ON BUSY/NO ANSWER This feature lets you temporarily divert all calls directed to your extension, including those to line buttons or to another extension when your line is busy or you are unable to answer your telephone. To activate Call Forward on Busy/No Answer: Lift the handset.
CALL FORWARD ON BUSY/NO ANSWER (Cont’d) To cancel Call Forward on Busy/No Answer: Lift the handset. Dial *31. - Listen for success tone. Hang up. NOTES Each call may only be forwarded to a maximum of two successive extensions. The Call Forward All Calls feature overrides Call Forward on Busy/No Answer if both are used simultaneously.
CALL FORWARD ON NO ANSWER This feature lets you temporarily divert all calls directed to your extension, including those to line buttons or to another extension when you are unable to answer your telephone. Calls forward to the alternate destination after ringing at your extension for a predetermined period of time.
(Cont’d) CALL FORWARD ON NO ANSWER To cancel Call Forward on No Answer: Lift the handset. Dial “31. - Listen for success tone. Hang up. NOTES Each call can only be forwarded to a maximum of two successive extensions. The Call Forward All Calls feature overrides Call Forward on No Answer if both are simultaneously implemented.
CALL FORWARD - OTHER EXTENSION This feature lets you register and/or cancel the Call Forward All Calls feature to another extension. To activate Call Forward - Other Extension: Lift the handset, - Listen for dial tone. Dial * 3 7. Dial 1.
CALLING/CALLED PARTY NAME DISPLAY This feature displays the calling or called party’s name and number. you are the calling party, it displays the name and extension number of the party you are calling. If you are the called party, it displays the name of the party calling you.
CALL WAITING When an incoming call terminates at your extension while you are in conversation with another party, you will be alerted by a brief tone burst that you have a waiting call. You may answer the incoming call while holding your current tail.
Extension Camp-On If you place a call to a busy extension, the Camp-On feature lets you alert the called party that you are waiting. You receive a callback when the called extension becomes idle. You do not need to continue redialing until the called party hangs up.
Extension Camp-On (Cont’d) To cancel Camp-On before callback if you have a camp-on button: Lift the handset. - Listen for dial tone. Press the lighted camp-on button. - The camp-on /amp goes dark. To cancel Camp-On before callback if you do not have a camp-on button: 1.
On-Hook Trunk Camp-On After placing an outside call: Listen for distinctive busy tone. Dial * 7. - Listen for success tone. Hang up. - Your telephone rings when an outside line is available. Lift the handset. - Listen for internal dial tone. Dial the desired outside number.
Auto LCR Camp-On When automatic LCR Camp-On is active after dialing the LCR code and the destination directory number: Listen for the distinctive busy tone. You have the following options: Manually camp-on. Hang up. Remain off-hook and the system automatically activates the LCR Camp-On after a predetermined time;...
CONSULTATION This feature lets you privately consult with an internal or an external party while you hold another party on the line. To consult with another extension or an outside party: 1. Ask the party to wait. Press TRANSFER button. - The TRANSFER /amp lights in a steady pattern.
DO NOT DISTURB Do Not Disturb lets you do the following: Place outgoing calls. Make your telephone appear busy to incoming calls from another extension. To implement the Do Not Disturb (DND) feature: Lift the handset. - You hear dial tone. If you have a DND button: Press the DND button.
(Cont’d) DO NOT DISTURB To cancel Do Not Disturb: Lift the handset. - You hear dial tone. If you have a DNQ button: Press the DND button. - The DND lamp goes dark. If you do not have a DND button: Dial # 6.
DO NOT DISTURB OVERRIDE If you want the Primary Answering Position to be able to override Do Not Disturb when it is activated on your telephone, you must designate that extension number for Do Not Disturb Override. To program an extension number to override DND on your...
EXCLUSIVE HOLD The ExclusiveHold feature lets you place a call on an outside line button or place a call to your extension on hold exclusively for yourself. No one else can pick up a call which you have placed on Exclusive Hold.
EXECUTIVE OVERRIDE Executive Override allows you to break-in on an existing conversation you have system authorization to use this feature. Before you are admitted to the call, a brief burst of tone is heard by both parties in the existing call. To break-in to an existing call after placing...
EXTENSION PICK-UP The Extension Pick-Up feature lets you answer another telephone regardless of your assigned pick-up group. To answer another ringing telephone: Lift the handset. - Listen for dial tone. If you have a programmable pick-up button: Press the pick-up button.
GROUP PICK-UP The Group Pick-Up feature lets you answer another ringing telephone within your assigned pick-up group without having to know the extension number. Only members of your pick-up group can intercept calls for other group members. Lift the handset. - You hear dial tone.
MESSAGE LEAWNG If you return to your office and find your message pick-up iamp on, you can have as many as four messages waiting. To return the calls: 1. Lift the handset. - You hear dial tone. Press the message pick-up button.
MESSAGE LEAWING.. . Using Message Pick-Up This feature lets you turn on the lamp or message pick-up message lamp at another extension, if the other extension is so equipped. waiting The telephone numbers of the persons leaving messages can be viewed on the display of a CT-20 or CT-30 telephone.
ING...Using Message Pick-Up (Cont’d) If you do not have a message pick-up button or do not need to call the extension where you want to leave a message: Lift the handset. - You hear dial tone. Dial*l. Dial the number of the extension where you wish to leave a message.
MESSAGE PICK-UP...On a CT-20 or CT-30 Telephone If you have a CT-20 or CT-30 telephone, you can display the extension numbers of the people who left messages before you return the calls. To display the numbers of extensions which left messages: DO NOT lift the handset.
MONITOR The Monitor feature lets you do one of the following without lifting the handset: Place a call. Listen to a call. NOTE You must lift the handset to have a two-way conversation unless your CT provides hands-free capability. To place an internal call without lifting the handset: Press the SPEAKER button.
MONITOR (Cont’d) If you are placed on hold by another party and you want to monitor the call handsfree while waiting for the other party to return to the line: Press the SPEAKER button. - The SPEAKER lamp lights in a steady pattern. Hang up.
OFF-HOOK CALL ANNOUNCE This feature lets you receive an intercom voice call on the speaker of a busy CT-30 telephone. Your telephone must be equipped with the additional port. See your Communication Manager for details. The Off-Hook Call Announce feature works when the called extension is engaged in any of the following situations: Conversation using the handset or headset.
PARK The Park feature lets you place a call on hold and retrieve it from any extension in the system. The call can be one you receive or place on your extension number or a line button. To Park a call: 1.
SILENT MESSAGE The Silent Message feature lets you do the following: Send Silent Messages to a CT-20 and CT-30 telephone. Respond to incoming calls with a Silent Message. You can send and receive silent messages without interrupting telephone conversation. You can send up to fifty programmed messages no longer than fifteen characters each.
SILENT MESSAGE. . . Using Message Pick-Up To send a Silent Message to another extension by using a feature code! Lift the handset. - Listen for dial tone. Dial* NOTE If the extension to which you send a message is a CT-1 0, your display shows DONE signifying that a message waiting lamp is turned on at...
. . . Using Message Pick-Up (Cont’d) SILENT MESSAGE To send a Silent Message by using the message pick-up button while you are engaged in conversation: Press the message pick-up button. Dial the desired extension number. Dial the Silent Message ID. - A message pick-up or message...
(Cont’d) SILENT MESSAGE . . . Using Message Pick-Up To display and pick up a Silent Message sent to you while your extension is idle: DO NOT lift the handset. Press the lit button. message pick-up Press #to display a second message. - The first message reorders and displays last in the sequence of message displays.
SILENT MESSAGE.. Using DND Silent MSG To leave a Silent Message response for incoming calls if you have a DND Silent MSG button: Lift the handset. - Listen for internal dial tone. Press the DND silent MSG button. - The DND silent MSG damp lights steadily. Dial the Silent Message ID.
. . Using DND Silent MSG (Cont’d) SILENT MESSAGE. To cancel a Silent Message response: Lift the handset. - Listen for internal dial tone. If you have a DND silent MSG button: Press the DND silent MSG button. - The DND MSG /amp goes dark.
SILENT MESSAGE. m . Using DND Silent MSG (Cont’d) 1 49 YOU HAVE MAIL NOTE: The first ten silent messages have been programmed into your system. When you implement silent message using the DND Silent Message feature and ID 00, the calling party receives a busy tone and a BUSY display. There is no message on the display of the telephone that registered this feature.
SILENT MONITOR This feature allows an extension to be monitored during any state of activity; i.e., idle, in conversation, in conference, etc. The Silent Monitor feature also allows the option to break-in on a conversation. To silently monitor another extension: 1.
SPEAKERPHONE You can talk without lifting the handset. Use the UP and DOWN buttons to adjust volume. To use the Speakerphone to place an internal call if you have a SPEAKER button: Press the SPEAKER button. - Listen for inters7al dial tone. - The SPEAKER lamp lights in a steady pattern.
SPEAKERPHONE (Cont’d) To answer an incoming call to a line button on a CT-20 or CT-30 telephone using the Speakerphone: Observe the flashing red line lamp. Press the SPEAKER button. - The SPEAKER lamp lights in a steady pattern. Press the appropriate flashing line button.
THREE-PARTY CONlFERENCE While engaged in a two-way conversation, you can add one additional internal or external party to your conversation. To set up a Three-Party Conference with another extension or an outside party: 1. Ask the party to wait. Press the TRANSFER button.
TRANSFER To transfer a call to another extension: 1. Ask the party on the line to wait. Press the TRANSFER button. lamp lights in a steady pattern. TRANSFER - Listen for key tone. NOTE If you accidentally hang up at this point, your display reads COTXXXX LOST CALL (XXXX = Trunk Directory number.) The TRANSFER light goes dark and your telephone...
TRANSFER TO BUSY EXTENSION This feature allows a transferring party to camp-on to a busy third party extension. To camp-on to a busy extension after Transfer has been used: When the busy tone is heard, press the camp-on button. - If in conversation, the called party hears a short tone burst.
AUTOMATIC DIALING FEATURES AUTOMATIC INTERCOM Automatic Intercom lets you place internal calls to a frequently called extension number by pressing only one feature button. To program or change the extension number for Automatic Intercom: Lift the handset. - Listen for dial tone. Dial # 4.
LAST NUMBER REDIAL Last Number Redial automatically stores each outside number that is manually dialed so that you can immediately redial that number as needed. A stored number is indicated by a steadily lit SAVE/REPEAT button. Lift the handset. - Listen for dial tone. If you have a SAVE/REPEAT button: Press the...
REPERTORY DlALlNG This feature lets you use a single button to make a call. The phone must have a programmable repertory dialing button(s). You can assign any number (up to 20 digits, O-9, , or #) to the repertory dialing button and the system dials it automatically.
NUMBER SAVE You can use the Save Number feature to save a number after manually dialing an outside call. Because the Save Number and Repeat Last Number features occupy the same button, you cannot use Repeat Last Number when Save Number is implemented. A number can be saved at any time during or after a call as long as you have not hung up.
SPECIALIZED COMMON CARRIER (SCC) ACCESS SCC Access lets you use an abbreviated dialing sequence to connect to an SCC to place a long distance call. The dialing sequence that accesses the SCC is preprogrammed in the system. To place an outside call using SCC Access: Lift the handset.
SPEED CALLING - EXTENSION Speed Calling - Extension lets you establish a personal directory of up to ten frequently called outside numbers consisting of up to fifteen to twenty digits each. A single-digit code (O-9) is assigned to each entry in the ten-member list.
(Cont’d) SPEED CALLING - EXTENSION To place a call using Speed Call - Extension: Refer to your directory for the needed entry code. Lift the handset. - Listen for dial tone. Dial * 0. Dial the entry code (O-9). - Your call is now being processed. NOTE You can use a speed call number to do the following: Transfer a call.
SPEED CALLING -SYSTEM Up to 100 or 1000 frequently called business numbers can be stored in the System Speed Call Directory. A two- or three-digit entry code (00-99, 000-999) is assigned to each entry in the System Speed Call Directory. These codes may be shared by all extensions in the system which have proper system authorization.
SYSTEM SPEED CALLING (Cont’d) System Speed Call Directory...
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AUTOMATIC CALL DISTRIBUTION The Automatic Call Distribution (ACD) option enables an organization to pool groups of customer service agents for special call handling applications, such as airline reservations, catalog sales, newspaper want ads, etc. Calls to a specific telephone number (referred to as the pilot extension number) bypass the attendant and ring directly to an available agent within the group of agents designated to handle a particular type...
ANSWERING AN ACD CALL Answering an ACD call is the same operation as answering a non-ACD call. However, with ACD programmed: Incoming calls are identified on your display by ACD instead of CALL. When all the members of your agent group are busy with calls, a calling party receives one of the following: - Ringback tone.
MESSAGE FROM A SUPERVISOR The Message from a Supervisor feature lets you receive a message from your supervisor without interrupting existing conversation if your telephone is a CT-20 or CT-30. Operation of this feature is the same as Silent Message . . . Using Message Pick-Up.
PLACING A CALL.. . with ACD Assigned As an ACD agent, you can place outside calls as well as internal calls in the normal manner if your system allows it (see Placing a Call under the Multi-Station Appearance section). The degree to which each ACD agent can exercise normal dialing capabilities is programmed into your...
STAFFING AND UNSTAFFING YOUR AGENT INSTRUMENT Once your CT telephone is programmed as an agent instrument, it is staffed for receiving AC0 calls. If your extension is programmed limited work time, your telephone is put into a work state for a predetermined time after completing an AC0 call.
SUPERVISOR ASSISTANCE REQUEST The Supervisor Assistance Request feature lets you notify your supervisor of the following without interrupting existing conversation: Assistance is needed. Emergency calls. To request supervisory assistance while you are connected to an ACD call: Press the message pick-up button.
USE OF STANDARD FEATURES.. . with ACD Assigned ACDCALLOVERFLOW (CALL FORWARD ON NO ANSWER) The ACD Call Overflow feature lets the pilot extension designate an overflow destination for calls that have been kept waiting in an ACD queue for longer than the predetermined time period.
USE OF STANDARD FEATURES. . . with ACD Assigned (Cont’d) ACD THREE-PARTY CONFERENCE The ACD Three-Party Conference feature lets you add an inside or outside party to a two-party conversation in the normal manner (see Three-Party Conference). ACD TRANSFER The ACD Transfer feature lets you, as an ACD agent, to transfer a call to another extension or to an outside party in the normal manner (see Transfer).
WRAP-UP CODE ENTRY To enter wrap-up code information: 1. Lift the handset. - Listen for infernal dial tone. Press the programmable button. wrap-up code lamp - The wrap-up code lights steadily. -or- Dial 6 6. - Listen for success tone. Enter the specific wrap-up information (l-4 digits).
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MISCELLANEOUS FEATURES ACCESSING FEATURES IN A PBX Your telephone system can operate with a larger telephone system known as a PBX. The PBX has many similar features. You can use the features in the PBX; however, any features that require a FLASH can only be activated by using the FLASH button on a CT instrument.
To cancel an account code: Press the account code button. - The account code lamp lights steadily Press the account code button again before any account coUe digits have been entered. - The account code /amp goes dark. NOTES If the account code entered is more than fifteen digits, only the first fifteen digits are stored.
ANALOG MODEM PORT The Analog Modem Port feature lets users with CT-20 and CT-30 model telephones originate a data call from a PC equipped with a modem. analog modem port is located at the back of CT telephones equipped with this feature. You can only use the analog modem port when the telephone is idle.
AUTHORlZATlON CODE -WALKING This feature lets you change the Class of Service (COS) and Class of Restriction (COR) of a extension that you want to use to your primary extension’s COS/COR. Your authorization code and terminal password must match the extension you are going to use. The feature code is the same as that used for the Terminal Password feature.
EXTERNAL PAGING This feature lets you make a verbal announcement that is transmitted over a customer provided paging amplifier and speakers if your system is so equipped. Lift the handset. - Listen for dial tone. Dial 7 8. Dial zone digit (O-9). Repeat your message twice, providing the external page answering number, 8 8 and the zone number.
To answer an External Page: Lift the handset. - Listen for the dial tone. Dial 8 8. Dial the zone digit (O-9). - If the paging party is still on the line, you connect automatically. NOTE You hear error tone if the paging extension hangs up. Call the paging extensions.
FORCED ACCOUNT CODE If the system is programmed for Forced Account Code, you MUST enter an account code for all outside calls, except those placed using a line button. If the system verifies account codes, you must enter a valid account code.
NIGHT ANSWER Night Answer lets you divert incoming calls to other designated extensions when the primary answering position is left unattended. If there are multiple tenant groups in the system, you can place all tenant groups in the night answer mode simultaneously. To place all groups in Night Answer at the same time:...
(Cont’d) NIGHT ANSWER To cancel Night Answer, for tenant group only, and revert to the normal daytime operation: 1. Lift the handset. - Listen for dial tone. Dial *#O. - Listen for success tone. When the console is unattended the following extensions may still receive calls:...
NIGHT ANSWER PICK-UP Once the system is placed in the night answer mode, you may need to answer a call ringing on another telephone or on a night bell. If there are multiple tenant groups in the system, you can answer calls for any and all tenant groups that are in the night answer mode.
PAGING The Paging feature lets you make a verbal announcement that is transmitted over the speakers of the CT telephones. Busy extensions do not receive the page. Lift the handset. - Lisfen for dial tone. Dial 7 7. Dial the zone digit (O-9). - Repeat your message twice, giving the page answer number, 8 7 number.
PAGING (Cont’d) To park a call before paging: 1. Ask the party to wait. If you have a park button: Press the park button. - The park lamp flashes. If you do not have a park button: Press the TRANSFER button.
Responding to a page if your extension allows Page - Answering: 1. Lift the handset. - Listen for dial tone. Dial 8 7. Dial the zone digit (O-9). - If the paging party is still on the line, you are automatically connected.
RECORDED VOICE ANNOUNCEMENT The Recorded Voice Announcement feature provides recorded voice announcements to incoming callers. These voice announcements be programmed into your system. To assign a particular voice announcement, you must be authorized to use this feature. Consult with your Communications Manager for additional information.
(Cont’d) RECORDED VOICE ANNOUNCEMENT To record a voice announcement to play for incoming calls at your extension if you do not have a programmable recorded voice button: NOTE You must cancel the old recorded message before you can record a new messane.
RECORDED VOICE ANNOUNCEMENT (Cont’d) To confirm that the desired Voice Announcement has been recorded if you have a recorded voice button: Lift the handset. - Listen for internal dial tone. Press the recorded voice button. - The recorded voice lamp lights steadily, Dial 9.
(Cont’d) RECORDED VOICE ANNOUNCEMENT To cancel a Recorded Voice Announcement if you have a programmable recorded voice button: Lift the handset. - Listen for internal dial tone. Press the button. recorded voice voice /amp lights steadily. recorded Dial 0. Dial the Voice Announcement - Listen for success tone.
SELF EXTENSION RINGING This feature is used to adjust the ringer volume, and also to display the extension number and name. To have your extension programmed to ring: Lift the handset. - Listen for internal dial tone. Dial 6 1 #. - Listen for success tone.
TERMINAL PASSWORD This feature provides the ability to restrict the origination of CO line calls from a extension. Extensions registered as belonging to a password group with each member of the group having the same password. When password control is activated for a given extension, the extension is restricted by the COS/COR of the password group to which it belongs.
This feature lets you designate a specific time for a reminder signal that automatically rings at your telephone. The reminder call rings for twenty seconds. If you do not answer the call, it rings again in 2.5 minutes. you do not answer on the second attempt, the time reminder call automatically cancels.
(Cont’d) TIME REMINDER To display the Time Reminder time: button. Press time reminder - The registered time is displayed on the LCD. To return to time and date display: Press the button. time reminder NOTES If your extension is busy when a time reminder call is attempted, the system checks the extension every 25 seconds for the next 2.5 minutes.
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DSS FEATURES The following section describes the features used with an add-on module. The add-on module can be equipped with 30, 40, or 80 Direct Station Selection (DSS) buttons. This provides single-button access to each of the extensions appearing on the module. Refer to the following pages for illustrations of the add-on module available.
Figure 5. 40-Button...
80~Hutton Figure 6.
ALTERNATE Alternate DSS lets you divert all calls that normally ring on your telephone to a preassigned alternate DSS position. Any time you want your calls to ring at an alternate DSS: Press the programmable alternate button. lamp flashes. alternate - All calls ring on the alternate DSS.
CAMP-ON TO AN EXTENSION If you attempt to reach another extension and encounter a distinctive busy tone, you can place an outside call on hold at the busy extension. A call waiting tone sounds at the called extension during the ongoing conversation.
CAMP-ON TO AN EXTENSION (Cont’d) To cancel Camp-On to an extension before callback: 1. Lift the handset. - Listen for dial tone. Press the DSS camp-on button that is lit. lamp goes dark. - DSS camp-on - You reconnect to the caller. NOTES 1.
DRECT TRUNK ACCESS On occasion you may need to access a specific trunk to verify if it is operational. To access a specific trunk: Lift the handset. - Listen for dial tone. Dial 6 1 *. Dial the trunk directory number. NOTES Dial tone is heard if the trunk access is available;...
ID0 NOT DISTURB OVERRIDE In an emergency you may raeed to override Do Not Disturb at an extension. To override Do Not Disturb: Observe the indicator to determine if the specific extension you need has initiated the Do Not Disturb feature. Lift the handset.
DSS ALARM An alarm button can be programmed on your DSS to alert you to any problems which can occur in the system. If the alarm lamp lights, place: - A few test calls to extensions. - An outside call to determine the extent of the trouble.
DSS EXTERNAL PAGING This feature lets you make a verbal announcement over a customer- provided paging amplifier and external speakers if your system is so equipped. To page a party while an incoming call is holding for that party: 1. Press the DSS external page button.
DSS EXTERNAL PAGING (Cont’d) To park an incoming call while paging a party: 1. Ask the calling party to wait. Press the DSS park button. - The DSS park lamp lights in a steady pattern. - Listen for dial tone. Press the DSS external page button.
(Cont’d) DSS EXTERNAL PAGING To page a party with no waiting incoming call: Lift the handset. - Listen for dial tone. Press the button. DSS external page - The DSS external page lamp lights in a steady pattern. - Listen for success tone. Repeat your message twice.
DSS NIGHT ANSWER The programmable DSS night answer button lets you divert calls to designated destinations. This feature also lets you know immediately the Night Answer feature is in effect. To activate Night Answer: Press the night answer button. - The night answer lamp lights in a steady pattern. - All incoming calls are diverted to the designated night answer destinations.
DSS PARK After answering an incoming call, you can park the call on the DSS so the call can be answered by any extension. This eliminates the need to place a call on hold and then transfer it to the desired extension. A..:.
DSS PARK (Cont’d) To return to a parked call from the DSS: Lift the handset. - Listen for the dial tone. Press the DSS park button. - The lamp goes dark. - You reconnect with the call. NOTES If you do not return to the call within a specified period of time: The DSS park lamp displays the fast flashing pattern.
DSS Speed Calling lets you place calls to frequently dialed outside numbers of up to twenty digits by pressing only one DSS button. Up to forty programmable DSS speed calling buttons can appear on a DSS add-on module. You can use this feature only if you have the correct system authorization.
To place a call using the DSS: Lift the handset. - Listen for internal dial tone. Press the desired DSS button. - The DSS lamp flashes. - Begin talking when the called party answers. - The DSS lamp lights steadily.
PRIMARY ANSWERING POSITION WITH DIRECT STATION SELECTION If your instrument is a Primary Answering Position, your CT-20 and CT- 30 telephone can be equipped with an add-on module that provides visual indicators to let you know the status of the other extensions in the system.
TRANSFERRING AN INCOMING CALL TO ANOTHER EXTENSION To transfer a call using a DSS button: Ask the party on the line to wait. Press the desired DSS button. - The DSS lamp flashes in the slow pattern. - The TRANSFER lamp lights in the steady pattern. - Announce the call privately when the called party answers and hang up, or hang up before the party answers if you do not need to...
Transfer Release lets you disconnect from a call that you are transferring to another extension without hanging up the handset. This feature saves time if you need to answer another incoming call immediately or want to place an outgoing call. To release a call after dialing the extension number or pressing...
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FEATURE BUTTON PROGRAMMING On each of the CT models and their associated DSS units, the horizontal rows of buttons can be customized with features to meet each extension user’s particular needs (if allowed by class of service). Buttons that are registered for or ICM use, however, cannot be assigned a different line...
FEATURE BUTTON PROGRAMMING (Cont’d) NOTES CO line buttons and ICM buttons cannot be replaced with another feature. Reorder tone is heard if button programming is not successful. Only Automatic Intercom, ICM Hold Answer, DSS Park, DSS Speed Call and DSS Camp-On can be assigned more than once on a CT or DSS.
Table 4. Programmable Feature Buttons Call Forward on Busy Cnl. Call Forward Follow Me Reg./Cnl. Call Forward - Other Extension Call Splitting Button Camp-On Reg./W. Controlled Restriction Reg./Cnl. Data Call Button DND Override Button DND with Silent Message Button Do Not Disturb (other) Reg./Cnl. Do Not Disturb Reg./Cnl.
(Cont’d) rable 4. Programmable Feature Buttons Supplementary Data Programmable Feature Button FDC Program Button Group Pick-Up Handsfree Button Headset Button Hold Button ICM Hold Answer Button RGM (O/l) Message Registration Add/Clear Message Waiting Reg. Message Waiting Recall (Pick-Up) Microphone Button Paging Access Paging Answer Park Reg./Cnl.
(Cont’d) rable 4. Programmable Feature Buttons Programmable Feature Button 1 FNO 1 Supplementary Data Subordinate Data Call Work Time Button DSS Programming Supplementary Data Feature Alarm Alternate ) 004 ) Extension No. DSS Camp-On DSS Hold 1 002 DSS Speed Calling DSS Speed Calling Extension DN External Paging...