Security Labs PTZ IP Camera User Manual page 73

4) If your IP camera is connected after Router/IP share, the Router/IP share
Port Forwarding has to be configured to allow Public access to the IP
camera, both http port and camera port. Please refer Appendix A: Router
Configuration.
5) If your IP camera is online and you have typed the right Internet address to
the browser, it may be that your service provider's firewall doesn't allow
access to any server program running on the port you have specified. Try
another port.
5. I can see my IP camera web page but get no video image from ActiveX or
Sun Java.
1) If you can get the video window but no images, make sure you have already
installed the ActiveX plug-in or Sun Java from the IP camera install CD.
2) Browsers other than IE may not work well with ActiveX, try to use IE again.
3) Read: A> IP and Ports
You can see the web page so the http port is not the problem. Check your IP
camera port setting and your router/IP share setting. Also the protocol is
UDP, not http.
6. I cannot update the host record even after setting up Dynamic DNS and the
IP camera is not behind a firewall.
1) Please make sure that the DNS server IP setting is correct and check that
the IP set-up with one of the DDNS providers is pointed to your router.
2) Also a DDNS server may refresh and update your new IP after few minutes.
If your IP has changed and you cannot open the IP camera web page, try
again later.
7. How can I keep the IP camera as private as possible?
The IP camera is designed for home and office surveillance purposes and has
many flexible interfaces. The user's authentication and special confirmation in
Account Setting can keep it out from unauthorized access. You may also
change the HTTP port to non-public number. The demo account is good to
separate guests from normal users and thus you can easily block guests
anytime. You can check the Current Connections and IP Camera Log to
examine any abnormal activities and trace the origins.
8. I have set a permission level without setting an "Administrator" first and now I
can't change anything.
1) You will need to update the firmware. Download the firmware and use IP
Camera Utility to upload it into IP Camera. Once completed, the Username and
Passwords will be reset to default.
IP Camera Manual 65