Chapter 3: Using The Advanced Features Of Your Phone; Sip-B Automatic Call Distribution - Polycom SoundPoint IP 32x User Manual

Chapter 3: Using the Advanced Features of
Your Phone
This chapter shows you how to use the advanced features on your Polycom® SoundPoint® IP 32x/33x
phone. The topics include:
•

SIP-B Automatic Call Distribution

•
Using Buddy Lists
•
Broadcasting Messages Using Push-to-Talk and Group Paging
•
Updating Your Phone's Configuration
•
Restarting Your Phone
To read about the phone's basic features, see
Customizing Your Phone.
If you require additional information or assistance with your new phone, contact your system
administrator.
SIP-B Automatic Call Distribution
Automatic call distribution (ACD) systems enable incoming phone calls to direct to a person who is able
to talk at the earliest opportunity.
Troubleshooting: I Can't Access Automatic Call Distribution
ACD is not available on all call servers. For more information, contact your system administrator.
The phone allows:
• ACD login and logout
• ACD agent available and unavailable
When ACD is enabled on your phone, the line icon
directed to your phone.
After you log in, the line icon changes to
to your phone.
Using Your Phone. To customize your phone, see
displays. This is the default setting. No calls will be
. You are now considered available and calls will be directed
53