Polycom SoundPoint IP 32x User Manual
Sip, a full-duplex, hands-free phone
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- Page 1 User Guide for the Polycom® SoundPoint IP® 32x/33x Phone SIP 3.1.3 June 2009 1725-11241-001 Rev. E VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
- Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 32x/33x SIP phone. This information can also be found at http://www.polycom.com/support/voip/ Changes to this Guide Major updates have occurred to the following sections since the previous edition: •... - Page 4 User Guide for the SoundPoint IP 32x/33x Desktop Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 5: Table Of Contents
Registering the Phone ........1–8 Features of Your SoundPoint IP 32x/33x Phone ....1–9 Before You Use Your SoundPoint IP 32x/33x Phone . - Page 6 Restarting Your Phone ......... . 4–8 5 Troubleshooting Your SoundPoint IP 32x/33x Phone ..5–1 Power and Startup .
- Page 7 Index ........Index–1 End-User License Agreement for Polycom® Software...
- Page 8 User Guide for the SoundPoint IP 32x/33x Desktop Phone viii VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 9: Getting Started With Your Soundpoint Ip 32X/33X Phone
SoundPoint IP 32x/33x Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 32x/33x phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. - Page 10 User Guide for the SoundPoint IP 32x/33x Desktop Phone Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone Dial Line 1 Menu Line 2 Hold PQRS WXYZ OPER • Handset and Handset Cord 1 - 2 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 11: Assembling Your Soundpoint Ip 32X/33X Phone
Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPoint IP 32x/33x phone. Topics include: • Connect network and power source •... -
Page 12: Connecting Network And Power Source
The AC power adapter is a separate, optional accessory. Your system administrator will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect using a PoE source: •... -
Page 13: Connecting The Handset And Optional Headset
Getting Started with Your SoundPoint IP 32x/33x Phone Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2. -
Page 14: Attaching The Base
User Guide for the SoundPoint IP 32x/33x Desktop Phone For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 Note and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your reseller. - Page 15 Getting Started with Your SoundPoint IP 32x/33x Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1.
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Page 16: Registering The Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. -
Page 17: Features Of Your Soundpoint Ip 32X/33X Phone
Getting Started with Your SoundPoint IP 32x/33x Phone register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bulletins_pub.html Features of Your SoundPoint IP 32x/33x Phone... - Page 18 User Guide for the SoundPoint IP 32x/33x Desktop Phone — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).
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Page 19: Before You Use Your Soundpoint Ip 32X/33X Phone
Getting Started with Your SoundPoint IP 32x/33x Phone 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use... - Page 20 User Guide for the SoundPoint IP 32x/33x Desktop Phone • Press or hold down to scroll through the lists. Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory.
- Page 21 Getting Started with Your SoundPoint IP 32x/33x Phone The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.
- Page 22 User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 14 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 23: Customizing Your Soundpoint Ip 32X/33X Phone
Customizing Your SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 24: Configuring Basic Settings
User Guide for the SoundPoint IP 32x/33x Desktop Phone Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date •... -
Page 25: Display Contrast
Customizing Your SoundPoint IP 32x/33x Phone 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. -
Page 26: Headset Hookswitch
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4. Press to confirm your choice. 5. Press repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: Press twice. -
Page 27: Ring Type
6. Press repeatedly to return to the idle display. If you configure your SoundPoint IP 32x/33x phone for silent ring, press the ringing Note Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. -
Page 28: Directory Search
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 5. Press repeatedly to return to the idle display. -
Page 29: Muting The Microphone
Customizing Your SoundPoint IP 32x/33x Phone Note Depending on the size of your local contact directory, the reconfiguration may take a few minutes. The phone will restart to set the new directory search mode if you pressed the Yes soft key. -
Page 30: Managing Contacts
User Guide for the SoundPoint IP 32x/33x Desktop Phone Press the Callers soft key to view the Received Calls list (shown in the following figure). Press to view the Placed Calls list (shown in the following figure). To manage the listed calls: •... -
Page 31: Adding Contacts
Customizing Your SoundPoint IP 32x/33x Phone You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system administrator. - Page 32 User Guide for the SoundPoint IP 32x/33x Desktop Phone 5. Press to enter a first name. Entry to this field is alphabetic as denoted by 6. Enter the first name of the contact from the dial pad. 7. Press the Ok or Cancel soft keys to accept or cancel changes.
- Page 33 Customizing Your SoundPoint IP 32x/33x Phone 14. Press to end contact’s data entry. 15. Press the Yes or Cancel soft keys to accept or cancel changes. 16. Press repeatedly to return to the idle display. Adding Contacts From Call Lists To add a contact to the local contact directory from a call list: 1.
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Page 34: Editing Contacts
User Guide for the SoundPoint IP 32x/33x Desktop Phone Add Contacts From Corporate Directory To add a contact to the local contact directory from the corporate directory: 1. Press the Dir soft key. 2. Press , then press to select the corporate directory. - Page 35 Customizing Your SoundPoint IP 32x/33x Phone 4. Press to select the entry. 5. Press the Edit soft key. 6. Use to scroll through the fields, then press to select the field. 7. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3).
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Page 36: Deleting Contacts
User Guide for the SoundPoint IP 32x/33x Desktop Phone Deleting Contacts To delete a contact from the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing 3. -
Page 37: Searching For A Contact
Customizing Your SoundPoint IP 32x/33x Phone Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory: 1. Press the Dir soft key. 2. Select Corporate Directory. 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-15. -
Page 38: Managing Incoming Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone You can enable your phone to save Corporate Directory search results, and to Note remember the last person you viewed in the directory. Whenever you redisplay Corporate Directory, the last person you viewed will display. If you searched for a person, the results of the last search you submitted will display. -
Page 39: Distinguishing Calls
Customizing Your SoundPoint IP 32x/33x Phone Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press the Dir soft key. 2. Use to scroll through the list to find the contact. -
Page 40: Diverting Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject field is displayed. 6. Press , and then to change between Disabled and Enabled. -
Page 41: System Customizations
Ignore soft key (for private and shared lines). For more information, contact your system administrator. System Customizations The following section details customizations of your SoundPoint IP 32x/33x phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 32x/33x phone can support up to 2 lines. -
Page 42: Supporting Multiple Line Keys Per Line
The line key that a call belongs to is indicated by the reverse colored icon. Supporting Shared Lines Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. -
Page 43: Using The Basic Features Of Your Soundpoint Ip 32X/33X
Using the Basic Features of Your SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. -
Page 44: Phone
1-11. If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 32x/33x phone: • Using the handset •... - Page 45 Using the Basic Features of Your SoundPoint IP 32x/33x Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. URL or IP dialing is not supported on registered phones. If your phone is Note intentionally unregistered, the default dialing mode is by URL.
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Page 46: Answering A Call
User Guide for the SoundPoint IP 32x/33x Desktop Phone With the optional headset connected, dial the desired number using the dial pad. Press Press You will hear a dial tone. You can enter the desired number now. To permanently enable your headset, refer to Headset Memory Mode on page 2-3. - Page 47 Note the Ignore soft key (for private and shared lines). When your SoundPoint IP 32x/33x phone is configured for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
- Page 48 User Guide for the SoundPoint IP 32x/33x Desktop Phone To answer a call using the headset: Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
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Page 49: Ending A Call
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 2. Press to access the new call. Soft key labels are updated on the display showing Ignore, Answer, and Reject. 3. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. -
Page 50: Redialing
User Guide for the SoundPoint IP 32x/33x Desktop Phone Redialing To redial any call placed from your phone: Refer to Placing a Call on page 3-2. Placing a Call on Hold During a call, press . This will be indicated on the graphic display by the hold icon as the line indicator. -
Page 51: Setting Up Conferences
Using the Basic Features of Your SoundPoint IP 32x/33x Phone If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. -
Page 52: Transferring Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone To set up a conference call using the Join soft key: When you are in an active call: If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key. - Page 53 Using the Basic Features of Your SoundPoint IP 32x/33x Phone To transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Enter the number to which you want to transfer the call.
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Page 54: Forwarding Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone Press the Callers soft key to access the Received Call list, use to access the contact, and then press Press to access the Placed Call list, use to access the contact, and then press At this point, the call is connected to the number to which you are transferring them. - Page 55 Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3. Using , select the forwarding type you want to change and then press . The options are: — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken —...
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Page 56: Enabling Do Not Disturb
User Guide for the SoundPoint IP 32x/33x Desktop Phone Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. - Page 57 Using the Basic Features of Your SoundPoint IP 32x/33x Phone For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by the # key using the dial pad, then press...
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Page 58: Using Voice Mail
User Guide for the SoundPoint IP 32x/33x Desktop Phone To assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press to enter a first name. - Page 59 1. Press the Msgs soft key or press , select Features > Messages, and then press Note If your SoundPoint IP 32x/33x has a Messages key, press it to access your Voice Mail. 2. Follow voice or visual prompts on the graphic display to retrieve your messages.
- Page 60 User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 18 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 61: Using The Advanced Features Of Your Soundpoint Ip 32X/33X
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 32x/33x phone. This chapter contains instructions on: • SIP-B Automatic Call Distribution • Using Multiple Call Appearances •... - Page 62 User Guide for the SoundPoint IP 32x/33x Desktop Phone When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD:), the line icon changes to You are now considered available and calls will be directed to your phone.
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Page 63: Using Multiple Call Appearances
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press 2. Select Features > ACD Login/Logout... - Page 64 User Guide for the SoundPoint IP 32x/33x Desktop Phone For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701.
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Page 65: Using Buddy Lists
Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 32x/33x SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. - Page 66 User Guide for the SoundPoint IP 32x/33x Desktop Phone To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use to scroll through the list to find the contact. 3. Press to select the entry.
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Page 67: Integrating With Microsoft Live Communications Server 2005
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences. -
Page 68: Restarting Your Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access, use to select Enabled. - Page 69 Using the Advanced Features of Your SoundPoint IP 32x/33x Phone To restart the phone: 1. Press 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key.
- Page 70 User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 10 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
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Page 71: Troubleshooting Your Soundpoint Ip 32X/33X Phone
Troubleshooting Your SoundPoint IP 32x/33x Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 32x/33x phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. -
Page 72: Power And Startup
User Guide for the SoundPoint IP 32x/33x Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x Do one of the following: phone has no power. • Verify that no lights appear on the phone when it is powered up. -
Page 73: Controls
Troubleshooting Your SoundPoint IP 32x/33x Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following: IP 32x/33x phone does not • Check for a response from other respond. -
Page 74: Access To Screens And Systems
User Guide for the SoundPoint IP 32x/33x Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP 32x/33x Do one of the following: press a feature key. phone is not in an active state. -
Page 75: Calling
Troubleshooting Your SoundPoint IP 32x/33x Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following: the SoundPoint IP 32x/33x • Check that the screen is illuminated. phone. •... - Page 76 User Guide for the SoundPoint IP 32x/33x Desktop Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following: • Adjust the ringing level from the front panel using the volume up/down keys •...
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Page 77: Displays
Troubleshooting Your SoundPoint IP 32x/33x Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following: the SoundPoint IP 32x/33x The display is incorrect. • Check that the screen is illuminated. -
Page 78: Testing Phone Hardware
User Guide for the SoundPoint IP 32x/33x Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. -
Page 79: Regulatory Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 80 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 81 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
- Page 82 User Guide for the SoundPoint IP 330/320 Desktop Phone Safety and Compliance (continued) Russian Compliance Regulatory Notices - 4 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
- Page 83 1–3 advanced 4–1 assigning speed dial indexes 3–14 basic 3–1 automatic call distribution 4–1 list of 1–9 SoundPoint IP 32x/33x 1–9 forwarding calls 3–12 base, attaching 1–6, 1–8 block buddies 4–6 buddy lists 4–5 getting started 1–1...
- Page 84 2–2 shared lines 2–19 inactivity timer 1–12 shortcuts 1–11 silent ring, answering calls 3–5 SoundPoint IP 320. See SoundPoint IP 32x/33x language support 2–5 SoundPoint IP 32x/33x left arrow key, Received Calls shortcut 2–8 adjusting display constrast 2–3 adjusting volume 2–7...
- Page 85 Index SoundPoint IP 32x/32x difference between phones 1–4 speakerphone. See hands-free mode speed dialing 3–14 switching entry modes 1–11 system administrators, text entry 1–13 text entry 1–12 time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3...
- Page 86 User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 4 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
- Page 87 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
- Page 88 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 89 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 90 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.