Polycom SoundPoint IP 32x User Manual
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Summary of Contents for Polycom SoundPoint IP 32x
- Page 1 Polycom® SoundPoint® IP 32x/33x User Guide UC Software 4.0.1 |July 2012| 1725-11241-001 Rev. H1...
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Page 2: Trademark Information
POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express... -
Page 3: Table Of Contents
Entering Data and Editing Fields ....................... 6 Registering the Phone ..........................7 Troubleshooting Phone Issues ........................7 Using the Polycom Web Configuration Utility ..................8 Chapter 2: Using Your Phone ....................9 Calling and Answering ..........................9 Answering Calls ........................... 10 Answering When Not in Another Call ..................... - Page 4 SoundPoint IP 32x/33x User Guide Using Electronic Hookswitch ......................18 While Your Phone Rings .......................... 19 Ignoring Incoming Calls ........................19 Rejecting Incoming Calls ........................19 During Calls ............................. 20 Alternating Between Handset, Headset, and Speakerphone .............. 20 Holding and Resuming Calls ........................ 20 Handling Multiple Calls on Hold ......................
- Page 5 Contents Managing Speed Dials ..........................39 Assigning Speed Dial Indexes ......................40 Accessing Voicemail ..........................41 Working with Multiple and Shared Lines ....................42 Supporting Multiple Lines ........................42 Supporting Multiple Line Keys Per Line ....................42 Supporting Multiple Call Appearances ....................42 Supporting Shared Lines........................
- Page 6 Display ..............................78 Audio ............................... 79 Productivity Suite ............................ 79 Testing Phone Hardware ......................... 79 Chapter 6: Polycom UC Software Menu System ..............81 Safety Notices ........................85 Service Agreements ..........................85 Governing Law ............................ 85 Limitations of Liability ......................... 85 Polycom Limited Warranty and Limitation Liability ................
- Page 7 Operating Ambient Temperatures ....................90 Hearing Aid Compatibility (HAC) ..................... 90 Waste Electrical and Electronic Equipment (WEEE) ............... 90 Restriction of Hazardous Substances Directive (RoHS) ..............90 Polycom Take Back .......................... 90 Russian Compliance ........................90 New Zealand Telepermit ......................... 91 ®...
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Page 9: Introduction
• Troubleshoot common phone issues. Who Should Read This Guide? Phone users should read this guide to learn how to their SoundPoint IP 32x/33x phone. System administrators should read this guide to learn about the SoundPoint IP 32x/33x phone-specific features. -
Page 10: What's New In This Guide
Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation. - Page 11 Indicates that you need to select an item from a menu. For example, Settings > Basic indicates that you need to select Basic from the Settings menu. In this guide, SoundPoint IP 32x/33x refers to the SoundPoint IP 321, 331, and 335 phones.
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Page 12: Recommended References
Polycom recommends that you record the phone model numbers, software (both the Updater and UC Software), and partner platform for future reference. Phone models: Updater version:... -
Page 13: Chapter 1: Getting Started With Your Phone
Phone This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom ® SoundPoint® IP 32x/33x desktop phone, or when you have experience, but you need a quick refresher. Note: Phone Features Not Available Certain phone settings are configurable by your system administrator and may not be available on your phone. -
Page 14: Introducing Phone Components
SoundPoint IP 32x/33x User Guide Introducing Phone Components The following figure shows the phone’s primary hardware features. 1 Handset—Provides audio output for calls that use the handset 2 Deskmount—Holds the phone at the appropriate level for use of the desk 3 Speakerphone (under Handset)—Provides ringer and handsfree audio output... - Page 15 Chapter 1: Getting Started with Your Phone 1 Line Key 1—Activate a line that can be assigned to your phone. 2 Line Key —Activate a line that can be assigned to your phone. This key cap can be switched with a Message key cap (included in shipping package).
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Page 16: What Displays On The Screen
SoundPoint IP 32x/33x User Guide What Displays on the Screen? Your phone displays information about calls, messages, soft keys, time, date, and other relevant data. Important messages appear on the idle screen through an animated scrolling list, which has precedence over the idle screen. -
Page 17: Navigating Menus, Lists, And Fields
Chapter 1: Getting Started with Your Phone Navigating Menus, Lists, and Fields To navigate through menus and to enter data, you can: • Press the Menu key to enter or exit any menu. • Press the left arrow key repeatedly to exit any menu. •... -
Page 18: Entering Data And Editing Fields
SoundPoint IP 32x/33x User Guide Entering Data and Editing Fields To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be entered by a key is shown beneath the entry line. -
Page 19: Registering The Phone
Chapter 1: Getting Started with Your Phone Note: All Capitals Not Supported ABC mode is not supported on the SoundPoint IP 32x/33x phone. However, it is possible to enter an uppercase character by following these steps: 1 Select the abc or Abc soft key. -
Page 20: Using The Polycom Web Configuration Utility
User Name and Password login credentials of the phone user or the phone administrator. Web Info: Accessing, Navigating, and Using the Web Configuration Utility For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide, available from the SoundPoint IP 32x/33x phone support page. -
Page 21: Chapter 2: Using Your Phone
Your Polycom® SoundPoint® IP 32x/33x phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. This chapter shows you how to use the basic features on your SoundPoint IP 32x/33x phone. The topics include: •... -
Page 22: Answering Calls
SoundPoint IP 32x/33x User Guide Your phone displays the active incoming call on the screen. You can access inactive calls (calls on hold, or incoming calls that you don’t immediately answer) by pressing the right arrow key. The following figure shows one active call and one on hold for Line 1. -
Page 23: Answering When In Another Call
Chapter 2: Using Your Phone • Using the handset • Using the speakerphone • Using the headset In all cases, the active call displays on the screen showing call duration and destination. If your phone is configured with multiple call appearances, see Answering Calls When the Phone has Multiple Call Appearances. - Page 24 SoundPoint IP 32x/33x User Guide • If your phone is configured for multiple Line Keys per line: ○ The second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon displays. The call waiting prompt identifying the incoming caller appears for 10 seconds only.
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Page 25: Answering Calls When The Phone Has Multiple Call Appearances
Chapter 2: Using Your Phone Answering Calls When the Phone has Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearances is useful if there is an active call and an incoming call arrives. For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. -
Page 26: Calling Using The Handset
SoundPoint IP 32x/33x User Guide • Using the Dial key • Using one of the Line Keys You can also dial the number first, and then choose the method you will use to speak to the other party. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press the Dial key or pick up the handset to place a call. -
Page 27: Calling Using The Speakerphone
Chapter 2: Using Your Phone Note: URL or IP Dialing URL or IP dialing is not supported on registered phones. If your phone is intentionally unregistered, the default dialing mode is by URL. Calling Using the Speakerphone To place a call using Handsfree Speakerphone mode: •... -
Page 28: Calling Using The Dial Key
SoundPoint IP 32x/33x User Guide Calling Using the Dial Key To place a call using the Dial key: 1 Do one of the following steps: ○ Press the Callers soft key to view the Received Call list. You may need to press the More soft key first. -
Page 29: Ending Calls
Chapter 2: Using Your Phone Ending Calls To end a call: • Do one of the following: ○ Press the EndCall soft key. ○ Replace the handset. ○ If you’re in handsfree speakerphone mode, press the Speakerphone key. ○ If you’re in headset mode, press the Headset key. See Using a Headset. -
Page 30: Enabling Headset Memory Mode
Web Info: Detailed Informations on How to Use Electronic Hookswitch For detailed information about how to use electronic hookswitch, see Technical Bulletin 35150: Using an Electronic Hookswitch with Polycom SoundPoint IP and VVX 1500 Phones. To see a list of supported EHS headsets, see... -
Page 31: While Your Phone Rings
User Tip: Anwering a Call when Silent Ringing is Enabled When your Polycom SoundPoint IP 32x/33x phone is configured for silent ring, press the incoming ing Line key or the Answer soft key to answer the call. If your handset is off-hook, the call is routed to the handset. -
Page 32: During Calls
SoundPoint IP 32x/33x User Guide During Calls When you’re in a call, you can do the following: • Change the way you listen to calls. See Alternating Between Handset, Headset, and Speakerphone. • Place the call on hold. See Holding and Resuming Calls. -
Page 33: Handling Multiple Calls On Hold
Chapter 2: Using Your Phone Handling Multiple Calls on Hold If multiple calls are on hold, use the up and down arrow keys to switch between the calls, then press the Resume soft key to resume the desired call. If two or more calls are on hold, an indication appears on the graphic display, for example ‘3/4’, indicating that this is the third call out of four calls. -
Page 34: Performing A Blind Transfer
SoundPoint IP 32x/33x User Guide To perform a consultative transfer: 1 During a call, press Trans soft key. The active call is placed on hold. 2 Do one of the following steps: ○ Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed. -
Page 35: Setting Up Conferences
Chapter 2: Using Your Phone Setting Up Conferences You can create a conference with other parties using the phone’s local conference feature. This section contains the following instructions: • Hosting Conference Calls • Splitting Conference Calls • Holding and Resuming Conference Calls •... -
Page 36: Splitting Conference Calls
SoundPoint IP 32x/33x User Guide 4 When the second party answers, press the Conf soft key again to join all parties in the conference. To set up a conference call using the Join soft key: • When you are in an active call: ○... -
Page 37: Changing The Way Calls Are Answered
Chapter 2: Using Your Phone Timesaver: Quickly Ending a Conference Call Your system administrator may have set up your phone so that you can end active calls by tapping the Line Key. If your phone is set up to do this, you can end an active conference call by pressing the Line Key associated with the conference call. -
Page 38: Rejecting Calls From A Contact
SoundPoint IP 32x/33x User Guide 2 (Optional) If multiple lines are configured on your phone, select the line to forward from the list using the up and down arrow keys. 3 Using the Up and Down arrow keys, select the forwarding type you want to change and then press the Select key. -
Page 39: Diverting Calls From A Contact To Another Party
Chapter 2: Using Your Phone Troubleshooting: I Can’t Reject Calls on a Shared Line You can’t reject calls on shared lines. You can only ignore them. For more information, see Supporting Shared Lines. To send incoming calls from a contact to your voicemail system: 1 Follow the instructions in Updating Your Contact Directory. -
Page 40: Multiple Lines And Do Not Disturb
SoundPoint IP 32x/33x User Guide Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disturb, press the Menu key and then select Features > Do Not Disturb again. -
Page 41: Managing Call Lists
Chapter 2: Using Your Phone User Tip: Shortcuts to Call Lists Press the right arrow key from the idle screen to access the Placed Calls list. Press the left arrow key from the idle screen to access the Received Calls list. Press the down arrow from the idle screen to access the Missed Calls list. -
Page 42: Working With Your Contact Directory
SoundPoint IP 32x/33x User Guide Working with Your Contact Directory You can enter 99 contacts in your phone’s local contact directory. You can dial or search for a contact in this directory, or add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system administrator. -
Page 43: Adding Contacts Manually
Chapter 2: Using Your Phone • From a Corporate Directory (if enabled). See Adding Contacts to Your Contact Directory. Adding Contacts Manually You can add new entries to your contact directory manually. To add a contact manually: 1 Press the Dir soft key. 2 Select your contact directory if it does not appear automatically by pressing the Select key. -
Page 44: Adding Contacts From Call Lists
SoundPoint IP 32x/33x User Guide 7 Press the Ok soft key to accept. 8 Press the Down arrow key to display the next field in the contact’s entry. 9 Repeat steps 4 to 8 to enter the last name of the contact. -
Page 45: Updating Your Contact Directory
Chapter 2: Using Your Phone 4 (Optional) Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration are accessible using the Down arrow key. 5 (Optional) Press the Down arrow key repeatedly to select the phone number. 6 Press the Save soft key to save the contact in the local contact directory. -
Page 46: Deleting Contacts From Your Contact Directory
SoundPoint IP 32x/33x User Guide 6 Use the Up and Down arrow keys to scroll through the fields, then press the Select key to select the appropriate field. 7 Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3). -
Page 47: Working With Your Corporate Directory
Chapter 2: Using Your Phone 5 Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory displays. Working with Your Corporate Directory If your system administrator sets up your corporate directory on your phone, you may have read-only access to portions of your organization’s Corporate Directory. -
Page 48: Adding Corporate Directory Contacts To Your Contact Directory
SoundPoint IP 32x/33x User Guide ○ Press the Submit soft key. In this example, James Woller appears in the search results. ○ Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Wong as the last name. -
Page 49: Controlling What Is Heard
Note: Using Silent Ring If you configure your SoundPoint IP 32x/33x phone for silent ring, press the incomng Line key or the Answer soft key to answer the call. If your handset is off-hook, the call is routed to the handset. -
Page 50: Setting Ring Tones For Contacts
SoundPoint IP 32x/33x User Guide Press the Play soft key to hear the selected ring type. 5 Press the Select soft key to change to the selected ring type. Setting Ring Tones for Contacts You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers. -
Page 51: Managing Speed Dials
Chapter 2: Using Your Phone To choose where you hear sound effects: 1 Press the Menu key, then select Settings > Basic > Preferences > Audible Ringer. 2 Press the Select key. 3 From the Audible Ringer screen, select where you want to hear sound effects: ○... -
Page 52: Assigning Speed Dial Indexes
SoundPoint IP 32x/33x User Guide Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contact: 1 Press the Dir soft key. 2 Use the Up and Down arrow keys to scroll through the list to find the contact. -
Page 53: Accessing Voicemail
1 Press the Msgs soft key or press the Menu key, select Features > Messages, and then press the Select key. Timesaver: Quickly Accessing Voicemail If your SoundPoint IP 32x/33x phone has a Messages key, press it to access your Voicemail. 2 Follow voice or visual prompts on the screen to retrieve your messages. -
Page 54: Working With Multiple And Shared Lines
Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed. The SoundPoint IP 32x/33x combines the call appearances for multiple line keys into a single call list. Supporting Multiple Call Appearances Your system administrator can configured your phone to have one or more call appearances. -
Page 55: Supporting Shared Lines
NewCall soft key to obtain dial tone for a second call. Supporting Shared Lines Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. -
Page 56: Locking And Unlocking Your Phone
SoundPoint IP 32x/33x User Guide If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. You can transfer, hold, or conference calls on shared lines. -
Page 57: About Your User Password
Chapter 2: Using Your Phone About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. Note: Changing Your User Password To change your user password, you need to enter the administrator password, so contact your system administrator. -
Page 58: Calling And Answering From A Locked Phone
SoundPoint IP 32x/33x User Guide ○ DND when locked—Select this option if you don’t want your phone to ring. You won’t have the option to answer incoming calls. All incoming calls will go to your mail system (if enabled) and display in your Missed Calls list. -
Page 59: Logging Into Phones
Chapter 2: Using Your Phone The following figure shows an example of the Place an Authorized Call screen. ○ Place a call to an authorized number by using the handset, headset, or speakerphone. For information on using the handset, headset, or speakerphone to place a call, see Placing Calls. -
Page 60: Logging In And Out Of A Phone
SoundPoint IP 32x/33x User Guide If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. • Log out of a phone after you finish using it. - Page 61 Chapter 2: Using Your Phone The User Password screen displays, as shown next. 4 Press the Select key, enter your password, and then press the Ok soft key. 5 Press the left arrow key. The Login Confirmation screen displays, as shown next. 6 Press the Yes soft key.
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Page 62: Placing Calls From Phones That Are In The Logged Out State
By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your system administrator manages your user ID, you cannot change it yourself. - Page 63 Chapter 2: Using Your Phone The Change User Login Password Old Password screen displays, as shown next. 3 Press the Select key, enter your old password, and then press the Ok soft key. 4 Press the Down arrow key. The Change User Login Password New Password screen displays, as shown next. 5 Press the Select key, enter your new password, and then press the Ok soft key.
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Page 65: Chapter 3: Using The Advanced Features Of Your Phone
Chapter 3: Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features on your Polycom® SoundPoint® IP 32x/33x phone. The topics include: • SIP-B Automatic Call Distribution • Using Buddy Lists • Broadcasting Messages Using Push-to-Talk and Group Paging •... -
Page 66: Logging Into And Out Of Acd
SoundPoint IP 32x/33x User Guide After you end a call, the line icon alternates between showing you are now unavailable. You must set yourself to available for calls to be directed to you again. Logging Into and Out of ACD Calls may be directed to you, as an ACD agent, if you are logged in. -
Page 67: Using Buddy Lists
Chapter 3: Using the Advanced Features of Your Phone Using Buddy Lists Your phone combines interactive message services and status monitoring to complement messaging applications such as email. Live interaction within a pool of phones is possible by monitoring the presence of the parties involved. Your phone can watch the status of up to eight other phones or buddies. -
Page 68: Blocking And Unblocking Your Buddies
SoundPoint IP 32x/33x User Guide 2 Use the Up or Down arrow keys to scroll through the list to find the contact. 3 Press the Select key. 4 Press the Down arrow key repeatedly until the Watch Buddy field displays. -
Page 69: Adding Buddies
Chapter 3: Using the Advanced Features of Your Phone Note: Login Credentials Supplied by Your System Administrator Your login credentials will be set up by your system administrator so your phone is authorized to communicate with Microsoft Lync Server 2010. If you have any issues with your login credentials, Accessing Features with Your Login Credentials. -
Page 70: Push-To-Talk Mode
SoundPoint IP 32x/33x User Guide • Priority—By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts. A Priority broadcast will interrupt Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level. -
Page 71: Receiving Ptt Broadcasts
Chapter 3: Using the Advanced Features of Your Phone 2 From the PTT Channels List screen, select the channel to send the broadcast on as shown next. The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. -
Page 72: Receiving Ptt Broadcasts When You're Not In An Active Call
SoundPoint IP 32x/33x User Guide How you receive a PTT broadcast depends on the broadcast priority, whether you’re in an active call, or if you’re allowed to receive broadcasts during active calls. You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the default Priority channel) and Channel 25 (the default Emergency channel). -
Page 73: Adjusting The Volume Of Ptt Broadcasts
Chapter 3: Using the Advanced Features of Your Phone If you release the Talk soft key without pressing the End PTT soft key: • You can resume the broadcast by pressing and holding the Talk soft key (if the broadcast is in a wait period). -
Page 74: Allowing Ptt Broadcasts To Play During Active Calls
SoundPoint IP 32x/33x User Guide To subscribe to additional PTT channels: 1 Press the Menu key, then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2 From the PTT Channel Configuration screen, use the down arrow key to locate Channels Subscriptions, then press the Select key. -
Page 75: Sending And Receiving Pages
Chapter 3: Using the Advanced Features of Your Phone Sending and Receiving Pages To send and receive pages, you need to subscribe to certain Paging Groups. By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send and receive pages to Paging Groups 1, 24, and 25. -
Page 76: Receiving Pages
SoundPoint IP 32x/33x User Guide 4 Begin speaking. 5 Press the End Page soft key to end your page. Receiving Pages To receive a page sent to a particular paging group, you need to subscribe to that group. To subscribe to... -
Page 77: Adjusting The Volume Of Pages
Chapter 3: Using the Advanced Features of Your Phone Adjusting the Volume of Pages You can adjust the volume of pages while they play. During a page, press either Volume Up or Volume Down to raise or lower the page volume. If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. -
Page 78: Allowing Pages To Play During Active Calls
SoundPoint IP 32x/33x User Guide 4 Use the Left or Right arrow keys to select Yes, then press the Ok soft key. Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls (if enabled) or Pending (if disabled). - Page 79 Chapter 3: Using the Advanced Features of Your Phone 2 Change the domain by pressing the Select key, entering a new value, and pressing the Ok soft key. 3 Press the Down arrow key. The Login Credentials User screen displays. 4 Change the user name by pressing the Select key, entering a new value, and pressing the Ok soft key.
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Page 80: Updating Your Phone's Configuration
SoundPoint IP 32x/33x User Guide Updating Your Phone’s Configuration You can update your phone’s configuration without restarting the phone. To update your phone’s configuration: 1 Press the Menu key, then select Settings > Basic > Update Configuration. The ‘Are you sure?’ message displays. -
Page 81: Chapter 4: Customizing Your Phone
Changing the Time and Date Display The time and date appears on the graphic display of the SoundPoint IP 32x/33x phone. If the phone cannot obtain a time and date from a configured SNTP server, the display will flash. Contact your system administrator if either the time or date is incorrect. -
Page 82: Changing The Backlight
SoundPoint IP 32x/33x User Guide Changing the Backlight The backlight is available only on the SoundPoint IP 335. You can adjust your phone’s backlight by doing the following: • Changing the brightness of the backlight. • Changing the backlight timeout. -
Page 83: Changing The Backlight Timeout
Chapter 4: Customizing Your Phone 3 Select Backlight On Intensity. 4 Use the Up or Down arrow keys to select high, medium, low, or off, then press the Select soft key. The default level is High. 5 Select Backlight Idle Intensity. 6 Use the Up or Down arrow keys to select high, medium, low, or off, and then press the Select soft key. -
Page 84: Changing The Language
SoundPoint IP 32x/33x User Guide Changing the Language Many languages are supported by the SoundPoint IP 32x/33x SIP phone. To change the language: 1 Press the Menu key. 2 Select Settings > Basic > Preferences > Language. The Language screen displays as shown next. - Page 85 Chapter 4: Customizing Your Phone User Tip: Contact Directory Reconfiguration Depending on the size of your local contact directory, the reconfiguration may take a few minutes. Your phone will restart to set the new directory search mode if you pressed the Yes soft key.
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Page 87: Chapter 5: Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint® IP 32x/33x phone. The tables in this chapter list possible trouble symptoms, the likely causes of these issues, and the recommended corrective actions to take. -
Page 88: Controls
SoundPoint IP 32x/33x User Guide Controls Table 5-2: Control The dial pad does not work If the dial pad on your phone does not respond, do one of the following: • Check for a response from other feature keys or from the dial pad. -
Page 89: Calling
Chapter 5: Troubleshooting Your Phone Calling Table 5-4: Calling There is no dial tone If there is no dial tone, power may not be correctly supplied to the phone, try one of the following: • Check that the display is illuminated. •... -
Page 90: Display
SoundPoint IP 32x/33x User Guide The Service Unavailable message displays on the screen This message displays if you pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered, or if you tried to place a call when available phone lines were in use. -
Page 91: Audio
Chapter 5: Troubleshooting Your Phone Audio Table 5-6: Audio Issues There is no audio on the headset If there is no audio on your headset, the connections may not be correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the side of the phone. •... - Page 92 SoundPoint IP 32x/33x User Guide To test your phone hardware, press the Menu key, and navigate to Status > Diagnostics > Test Hardware. From the Test Hardware menu, you can select Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or LED Diagnostics.
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Page 93: Chapter 6: Polycom Uc Software Menu System
Chapter 6: Polycom UC Software Menu System... - Page 94 SoundPoint IP 32x/33x User Guide...
- Page 95 Chapter 6: Polycom UC Software Menu System...
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Page 97: Safety Notices
Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are... -
Page 98: Exclusions
Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. -
Page 99: Safety, Compliance And Disposal Information
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line. -
Page 100: Industry Canada (Ic)
This SoundPoint IP 321, 331, or 335 SIP is marked with the CE mark. This mark indicates compliance with EC directory 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. - Page 101 321/331/335 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom SoundPoint IP 321/331/335 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom SoundPoint IP 321/331/335 atbilst...
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Page 102: Warning Electrical Safety
This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste. -
Page 103: New Zealand Telepermit
The combined effect of audio / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required. Modification of this Polycom SoundPoint IP321, 331, and 335 VoIP Telephone for the New Zealand Network... - Page 104 SoundPoint IP 32x/33x User Guide All samples of Polycom SoundPoint IP321, 331, and 335 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan.
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Page 105: End-User License Agreement For Polycom Software
Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”). - Page 106 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
- Page 107 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 108 OR ACTS OF GOD. 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,...
- Page 109 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country. 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,”...
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