Solving Print Problems - Lexmark CS317 User Manual

Troubleshooting
Action
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press to clear the message and continue printing.
Does the paper jam message remain?

Solving print problems

Printing problems
Incorrect characters print
Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
121.
Yes No
Contact customer The problem is
support. solved.
Yes No
Contact customer The problem is
support. solved.
Yes No
Deactivate Hex Go to step 2.
Trace mode.
Contact customer The problem is
support. solved.
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