Solving Print Quality Problems - Lexmark C920 User Manual

Solving print quality problems

To help isolate print quality problems, print the Print Quality Test Pages.
1
Turn the printer off.
2
Press and
Test message appears.
Config Menu.appears.
3
Press until
The pages are formatted. The Printing Quality Test Pages message appears, then the
pages print. The message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
4
Press until
procedure.
The information in the following table may help you solve print quality problems. If these suggestions
still do not correct the problem, call for service. You may have a printer part that requires adjustment
or replacement.
Problem
Print is too light.
Toner smears or print
comes off the page.
Troubleshooting
. Hold them while you turn the printer on, and until the Performing Self
Prt Quality Pgs appears, and then press
Exit Config Menu appears, and then press
Action
• The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge
and then press .
• Change the Toner Darkness setting in the Quality Menu.
• If you are printing on an uneven print surface, change the Paper Weight and
Paper Texture settings in the Paper Menu.
• Verify the correct print media is being used.
• If you are printing on an uneven print surface, change the Paper Weight and
Paper Texture settings in the Paper Menu.
• Verify the print media is within the printer specifications. See
specifications for more details.
If the problem continues, contact the Lexmark Customer Support Center at
1-859-232-3000 or http://support.lexmark.com.
If the problem continues, turn the printer off and contact the place you bought
your printer.
Solving print quality problems
154
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to complete the
Media