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Page 2 QMS, Inc. This manual is Copyrighted © 1998 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other...
Page 3 Introduction ..................1-2 About This Manual ...............1-2 Typographic Conventions 1-4 Introduction ..................2-2 Using Media Cassettes ..............2-2 Avoiding Unsuitable Media 2-2 Preparing Paper 2-3 Loading the Universal Media Cassette Using Letterhead and Memo Media from the Universal Media Cassette 2-6 Installing an Oversized or Transparency/Label Cassette 2-6...
Page 4: Table Of Contents
Using the Multipurpose Tray ............2-8 Loading Media in the Multipurpose Tray 2-8 Using Letterhead and Memo Media from the Multipurpose Tray 2-11 Using Media Other Than Paper ..........2-11 Using Transparencies (OHP) 2-12 Using Envelopes in the Multipurpose Tray 2-14 Using Labels 2-16 Using Postcards 2-17...
Page 5 Cancelling all Print Jobs 3-14 Ending a Print Job 3-14 Introduction ..................4-2 Color Management and Control 4-2 QMS QCOLOR Technology ............4-2 QMS QCOLOR Automatic Color Correction 4-3 Color Matching with PostScript Level 2 4-6 Host-Based Color Matching 4-7 ® PANTONE...
Page 6 Printer Jobs 6-21 Consumable Status 6-22 Accounting 6-24 Statistics 6-25 System Support Page 6-27 QMS, Inc. Page 6-30 Online Help Page 6-31 Introduction .................. 7-2 Automatic Jam Recovery ............7-2 Preventing Media Jams .............. 7-2 Understanding the Media Path ........... 7-3 Understanding Media Jam Status Messages ......
Page 7 Introduction ..................8-3 Status and Service Messages .............8-3 Status Messages 8-3 Service Messages 8-13 Color Matching Method Errors ..........8-14 HP-GL Error Codes and PCL Error Codes .......8-18 Testing PC-Printer Communication ........8-19 Creating the Test File 8-19 Sending the Test File 8-19 Testing Macintosh-Printer Communication ......8-23 Testing Macintosh Communication 8-23...
Page 8 Your Application Vendor A-2 Q-FAX A-2 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS World-wide Offices .............A-5 ...
Page 9 Introduction ................. B-2 Menu Chart Conventions ............B-2 Administration Menu ..............B-3 Administration/Communications/Resident NIC/CrownNet Menu B-4 Installation Menu ................. B-9...
Page 11 “About This Manual” on page 1-2...
Page 12: Introduction
This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS magicolor 330 documentation. Provides an overview of this guide. Introduction...
Page 13: Troubleshooting
Printer printer after it’s been installed. Provides product sales and support QMS Customer telephone numbers, and describes Support how to communicate with QMS through the Internet and Q-FAX Provides a view of the printer’s Configuration configuration menu. Menu...
Page 14: Typographic Conventions
The following typographic conventions are used in this manual: Text you type, and messages and information Mixed-Case displayed on the screen Courier Variable text you type; replace the italicized Mixed-Case word(s) with information specific to your printer or Italic computer Courier Information displayed in the printer message UPPERCASE...
Page 15: Using Media Cassettes
“Using Media Cassettes” on page 2-2 “Using the Multipurpose Tray” on page 2-8 “Using Toner Cartridges” on page 2-18 “Replacing a Toner Cartridge” on page 2-19...
Page 16: Using Media Other Than Paper
Previously printed paper Folded, creased, or torn paper Damp or wet paper Curled paper Any specially coated paper not previously recommended by QMS Treated-surface colored paper Heat-sensitive paper Carbon paper Paper with staples, clips, ribbon, or tape attached Rough-surface paper, such as textured or fiberform paper...
Page 17 Rough envelopes or envelopes with clips Self-adhering envelopes » Note: If acidic paper is used, characters may fade; in which case, change to a neutral paper. Sheets adhered with static electricity Label sheets with the backing sheet exposed Any media that is affected by high fusing temperature (311°...
Page 18 Slide the media cassette open. Press the metal plate until it latches. Adjust the media guides. Squeeze the guide clips, move the guides to the edges of the cassette, and release the clips. ...
Page 19 Align the four corners of the media stack, and insert it under the fluke at the front- right side, with the printing side facing down. The media stack will cover the arrow embossed on the lower- right corner of the media tray. Do not load more sheets than the maximum specified.
Page 20 Push the media cassette firmly into the printer. Formatting Format the information to be printed on the letterhead/memo media within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Universal media cassette Capacity Up to 250 sheets, depending on the thickness of the media Face-down tray...
Page 21 » Note: The optional oversized and transparency/label cassettes can be installed only in the standard upper cassette slot. These cassettes do not function in the optional large-capacity input feeder. Pull the universal media cassette out as far as it will go. Grasp the media cassette with both hands and pull outward while lifting up at...
Page 22 Push the media cassette firmly into the printer. Note: Oversized media, transparencies, or labels can also be fed » through the multipurpose tray. To avoid media jams Do not set different sizes of media in the multipurpose tray (MPT) at the same time. Do not add media to the tray before it empties.
Page 23 Caution: To avoid damage, do not apply excessive force or place any object heavier than paper on the multipurpose tray. If necessary, pull down the multipurpose tray. When printing on larger media sizes, pull out the tray extender.
Page 24 Set the media guide to the proper positions for the media being loaded, accord- ing to the guide scales. Align the four corners of the stack, then insert the stack, printing side up, into the feeding slot until it gently touches.
Page 25 (the letterhead or memo information) toward the back of the printer . Caution: Although the QMS magicolor 330 was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper.
Page 26 Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Transparency/label cassette Capacity Up to 100 transparencies, depending on the thickness Source Multipurpose tray Capacity Up to 75 transparencies, depending on the...
Page 27 In the Operator Control/Media/For Upper Bin menu select Transparency. In the Operator Control/Outputbin menu, select Face-Up. Insert the sheets printing side down in the media cassette. Caution: Do not fan transparencies before printing. Remove each transparency from the output tray as soon as it prints.
Page 28 Caution: If full-color transparencies are set backwards or upside down, they may jam in the printer. Remove each transparency from the output tray as soon as it prints. Caution: If transparencies are allowed to accumulate in the output tray, resulting static electricity may cause a media jam. Formatting Your printer receives the instructions to print on envelopes from your application.
Page 29 In the Operator Control/Media/For MPT Tray select Thick Stock. In the Operator Control/Outputbin menu select Face-Up. Open the flaps. Caution: Do not seal envelopes before printing. Flex the envelope stack (including the edges) to remove any stiffness. Tape must not be present on the adhesive part of the envelope. Place the envelopes on a flat surface, and flatten them by pressing down the corners.
Page 30: Using Labels
Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Multipurpose tray Capacity Up to 100 label sheets, depending on the thickness Source Transparency/label cassette Capacity Up to 100 label sheets, depending on the thickness Output Face-up tray Type...
Page 31 Caution: When you’re printing on the back of a preprinted postcard, jams may occur if the postcard is even slightly bent. Format postcard data within your application. Try printing your Formatting data on a plain sheet of paper first to check placement. Input Source Multipurpose tray...
Page 32 A toner cartridge contains enough toner to print the following number of letter/A4-size pages: Color Rated life @ normal 5% page coverage Black 4,500 pages Yellow 6,000 pages Magenta 5,700 pages Cyan 6,000 pages When toner runs low in a cartridge, x TONER LOW (where x is the toner color) displays in the message window.
Page 33 Your printer uses four toner cartridges: yellow, magenta, cyan, and black. » Note: The toner is nontoxic. However, if you get any toner on your hands or clothes, wash it off promptly with cool water. Don’t use a used/half empty toner cartridge; the “gas gauge” in the control panel message window and in CrownView will not reset properly.
Page 34 Turn the knob as far as it will go clockwise to move to the next position. Continue doing steps 2 and 3 until the color to be replaced is showing. Rotate the toner cartridge counterclockwise until the “ ” mark on the cartridge is aligned with the printer’s Unlock position.
Page 35 Hold the cartridge so the arrow is at the top. Caution: Each toner cartridge has a color-coded end that corresponds to a colored cartridge slot. Always install the toner cartridge in the slot with an end of the same color. Each cartridge is physically (as well as visually) keyed to ensure correct installation.
Page 36 12 If you need to replace more than one toner cartridge, go back to step 2. 13 Close the printer’s cover. 14 In the Operator Control/Consumables/Item Replaced/ x Toner menu (where x is the color toner you replaced) select Yes. This resets the “gas gauge.”...
Page 37: High-Resolution Printing
“High-Resolution Printing” on page 3-2 “High-Duty Printing” on page 3-4 “Cassette Chaining” on page 3-5 “Collating Output” on page 3-6 “2-Sided Printing” on page 3-9 “Printing on Standard and Custom Media Sizes” on page 3-10 “Working with Status Pages” on page 3-11 “Cancelling/Ending Print Jobs”...
Page 38: Printing A Status Page
For improved halftone quality in graphics and images, 1200x1200 dpi resolution is available for all media sizes on the magicolor 330 EX. The magicolor 330 CX is also capable of producing 1200x1200 dpi resolution through the installation of additional memory.
Page 39 » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution that can handle the job. For example, if you attempt to print a 4-color image at 1200x1200 dpi resolution on legal media, but the printer has only 64 MB of RAM instead of the required 112 MB minimum, the file prints at 600x600 dpi.
Page 40 If the print resolution can’t be set through the application, you can set it through the configuration menu, the printer driver, or QMS Document Option Commands (DOCs). If you want the printer to use a lower default resolution when...
Page 41 There are four ways to enable/disable cassette chaining: Use your application (check to see if your application supports cassette chaining). Select an alternate cassette for chaining in the QMS Level 2 Win- dows printer driver. On a network, use CrownAdmin to select the media cassettes...
Page 42 Configure the printer through the configuration menu. Menu Operator Control/Chain Inputbins Choices On—Switches to the next cassette with the same size and type of media when the default cassette is empty. Off—Doesn’t switch cassettes; uses only the default cassette. Default Notes Use the Operator Control/Inputbin menu to set the default inputbin.
Page 43 There are three ways to enable/disable collation: Use your application. (Check the documentation to see if your application includes a specific procedure for collating pages.) Select collation in the printer driver. On a network, use CrownAdmin to select collation. Configure the printer through the configuration menu. Menu Operator Control/Collation Choices...
Page 44 Of course, this always depends on the size of your print job versus the amount of available memory in your printer. The QMS magicolor 330 CX with 64 MB or more of memory can fully collate most print jobs.
Page 45 While the QMS magicolor 330 doesn’t have a duplexing option, you can duplex print manually: Print on one side of the paper, wait, re-...
Page 46 Some media may require a rest period of up to one hour for best print quality and performance. The QMS magicolor prints on a wide variety of media sizes. How- ever, the input source/location varies.
Page 47 Media Media Size Input Source Inches Millimeters Label Sheet 8.5 x 11 215.90 x 279.40 M, T Ledger 11 x 17 279.40 x 431.80 M, U Legal 8.5 x 14 215.90 x 355.60 M, U Letter 8.5 x 11 215.90 x 279.40 M, U Monarch Envelope 7.50 x 3.87 190.5 x 98.40...
Page 48 This one-page document provides Printer identification (the printer’s name, firmware information, and number of sheets/faces printed during the life of the printer) » Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/ Print Statistics), which refer to the number of sheets/faces printed to date during the current consumables tracking period...
Page 49 Menu Administration/Special Pages/Print Status No, Yes Choices Default The Cancel key has four functions: It cancels every job that has not yet been rasterized. » Note: Because of the speed with which the printer rasterizes images, up to nine sheets may still print after the Cancel key has been pressed.
Page 50 Press this to... The message window key... reads... Access the Job Cancel menu. Cancel JOB CANCEL CANCEL JOB Next (twice) Advances to the Cancel All Jobs JOB CANCEL mode. CANCEL ALL JOBS Cancel or Cancel all jobs with a printing, CANCEL ALL JOBS Select interpreting, spooled, or terminating...
Page 51 » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu.
Page 53: Qms Qcolor Technology
“QMS QCOLOR Technology” on page 4-2 “Printer Drivers” on page 4-11 “Downloading Custom Profiles” on page 4-24...
Page 54 The QMS magicolor 330 Print System was designed with both sec- tors in mind—offering a host of color screening, matching, and cali- bration tools for both the beginner and professional color user.
Page 55: Qms Qcolor Automatic Color Correction
Q dynamically COLOR configures the QMS magicolor 330 for the best output quality based on the contents of the document and the media on which it will be printed. Q matching capabilities include automatic color COLOR correction, CIE-based ( Commission International de l’Éclairage ,...
Page 56 (printer or press) device profiles in the ICC format, then uses these profiles to perform color space transformations. The QMS magicolor 330 ships with built-in profiles for matching com- mon RGB types, such as sRGB, Trinitron, Prepress, and Apple.
Page 57 You will need to set a simulation choice if you intend to utilize the built-in color management system on the magicolor 330. These choices allow the magicolor 330 to simulate a target device. The desired device could be another printer, a printing press, or a prede- termined printing standard.
Page 58 None (the default) Depending on your color matching needs, custom ICC profiles can be downloaded to the magicolor 330. You will need to use the Crown- Admin software provided on the QMS Software Utilities CD-ROM. Refer to the CrownAdmin or printer driver’s online help.
Page 59 The printer’s default CRD can be changed through the Mac- intosh and Windows drivers or, if your application requires you to use a non-QMS driver, you can change the CRD at the printer’s control panel (Administration/Emulations/PostScript/Color Rendering menu). See chapter 4, “Printer Configuration,” of the Reference manual for information on using the control panel.
Page 60 ColorSolution ColorBlind Parachute Pantone POCE ® ® Another method of color matching supported by the QMS magicolor 330 via QMS Q technology is PANTONE. COLOR PANTONE, a standard color system within the graphic arts and pre- press industry, specifies hundreds of spot colors, each identified by a unique number.
Page 61 Colors, but does allow process color specification, the CMYK values may be entered directly. The QMS magicolor 330 ships with software on the QMS Software Utilities CD-ROM to print a complete set of PANTONE Charts with the appropriate CMYK values.
Page 62 Instrument-based calibration provides more precise control over toner density than the built-in automatic density control feature. Owners of the QMS magicolor 330 can also purchase optional host- based software, Southwest Software’s ColorEncore for magicolor printers, that requires the use of a densitometer (not included) to per- form calibration.
Page 63 QMS has developed its own series of drivers, compatible with several major operating systems, that make the full functionality of the QMS magicolor 330 available with a click of a mouse. QMS Level 2 PostScript driver for Windows 95/98 QMS Level 2 PostScript driver for Windows 3.1/95...
Page 64 From the File menu, choose Print Setup or Print. In the Print Setup dialog box. make sure QMS magicolor 330 is selected, then choose the Options or Properties button. On the Job tab (Windows 95) or Paper tab (Windows 98) you will be presented with two choices for Quick Color Setup.
Page 65 There are three color models the user can select from: full color, gray- scale, and text/line art all black. Full Color is the default setting for the magicolor 330 and allows, as the name implies, full color printing. The Grayscale setting allows 8-bit black and white printing while the Text/ Line Art All Black only produces 1-bit black and white images.
Page 66 Display, Inkjet Proofer, None, and Printer Default. When Internal ICC Color Matching is selected, the Simulation can be set from the above list to allow the magicolor 330 to simulate another color output device's color space, such as SWOP or Eurocolor.
Page 67 Quick Color Setup under the Job tab to Custom so that your settings will take affect. If you haven't already, install the QMS NT Windows driver. Open or create the file you want to print. From the File menu, choose Print Setup or Print. You can also right mouse click the driver and select Document Defaults.
Page 68 There are two color models the user can select from: Color Monochrome Color is the default setting for the magicolor 330 and allows, as the name implies, full color printing. The Monochrome setting allows 8-bit black and white printing. From the tree structure, you will be able to select a CRD. You may choose from Photographic, Business, and Colorimetric.
Page 69 Proofer, None, Printer Default, custom1, custom2, and custom3. When Internal ICC Color Matching is selected, the Simulation can be set from the above list to allow the magicolor 330 to simulate another color output device's color space, such as SWOP or Eurocolor.
Page 70 Some applications may call this option something else, such as Page Setup. In the Print Setup dialog box, make sure the QMS magicolor 330 is selected, then choose the Options or Properties button. The QMS Level 2 Windows driver dialog box appears.
Page 71 QMS driver), you will have different options for custom configuration that will appear in the driver’s print window. You will find that the magicolor 330 provides an array of robust color matching options that allows the user to custom tailor a specific color matching setup for his or her particular needs.
Page 72 To invoke ColorSync color matching you will need to perform the following steps: Make sure you've installed the magicolor 330 PPD and you have the magicolor 330 ICC profiles installed correctly on your Macintosh. If you have not, locate the QMS Software Utilities CD-ROM that shipped with your printer and install these first.
Page 73 Macintosh. In the Printer Profile: pop-up menu, you will need to select magicolor 330 from the list of printers. If you do not see the magicolor 330 listed, then you do not have the ICC profiles installed correctly.
Page 74 Prepress users are allowed to download their own custom ICC pro- files via CrownAdmin software located on the QMS Software Utilities CD-ROM. These custom ICC profiles are activated by selecting Custom1, Custom2, and Custom3 from the ICC RGB Source or the...
Page 75 330 for this type of color matching. In the Printer Profile: pop-up menu, you will need to select magicolor 330 from the list of printers. If you do not see the magicolor 330 listed, you do not have the ICC profiles...
Page 76 Depending on your output need, select an appropriate CRD from this menu. With the introduction of the magicolor 330, we have also added a CRD RGB Source selection in the Printer Specific pop-up menu. The CRD RGB Source allows you to pick the type of monitor you are using.
Page 77 Listed below are the steps for downloading a custom ICC profile to the magicolor 330 printer. Your magicolor 330 must be an EX model or a magicolor 330 that has an internal hard drive. You can not down- load profiles to external hard drives.
Page 78 Click Open. Select Remote Path... and go to PostScript. Click Select. To view the current profiles on the magicolor 330 access Special Pages under the Administration menu and select Yes under CMM Profile Page. To utilize your custom profiles, you will need to select Custom 1,...
Page 79 » Note: You can only download one custom profile at a time to the magicolor 330. After each download of a custom ICC profile, be sure to send the SProfile.ps file to ensure that the new custom profile is available for use or restart the magicolor 330.
Page 81: Handling The Printer
“Handling the Printer” on page 5-2 “Cleaning the Printer” on page 5-3 “Maintenance Schedule” on page 5-9 “Replacing the Fuser Oil Roller” on page 5-10 “Replacing the OPC Drum Cartridge”...
Page 82 This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pickup rollers and the outside surface of the printer.
Page 83: Storage
Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output trays at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl.
Page 84 Either clean the printer before use, or allow a few minutes after unplugging it to allow the fuser unit to cool down. Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning inside the printer.
Page 85 Caution: Never touch the surface (blue part) of the drum. Never hit or rub the drum surface: if the OPC drum is scratched, printing will be degraded. The OPC drum is extremely sensitive to touch. Any body oil left on the surface of the drum will prevent toner from adhering to the drum which results in poor image quality.
Page 86 Pull out the OPC drum cartridge. Grasp the handle to remove the OPC drum cartridge. Do not rest it with the blue part touching a surface. Using a dry cotton cloth, clean any toner buildup from around the OPC drum cartridge’s cavity.
Page 87 Align the guide arrow on the OPC drum cartridge with the printer rail Push it all the way into the printer. Caution: If the guide on the OPC drum cartridge is not aligned with the rail, the cartridge may be damaged.
Page 88 To protect your printer and maintain its appearance, clean the exterior regularly. Use only a dry or slightly damp, lint-free, soft cloth moistened only with water or mild synthetic detergent. Caution: Never use cleaning solutions that contain solvents, such as alcohol and benzene.
Page 89: Replacing The Opc Drum Cartridge
The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermit- tent printing, ambient temperature, and humidity.
Page 90 This item needs replacing By... Maintenance after... Required Fuser unit 100,000 pages** maximum QMS Authorized (at an equal mix of black and Service Provider 4-color pages, all with 5% coverage of each color) REPLACE FUSER displays in the message window.
Page 91 Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil roller is not changed when needed and installed properly.
Page 92 Discard the old fuser oil roller. Unpack the new fuser oil roller, and remove the pro- tective cover and pins. Note: Caution: Oil on this » roller will come off on your skin if touched directly. Shield this roller from dust and toner when removing or inserting into the fusing unit.
Page 93 Slide the fuser unit firmly back into the printer. 10 Turn on the printer. 11 Reset the consumables usage monitoring system. In the Operator Control/Consumables/Item Replaced/Fuser Oil Roller menu, choose Yes. Note: When you replace the fuser oil roller after a REPLACE »...
Page 94 Caution: Never touch the surface (blue part) of the drum. Never hit or rub the drum surface: if the OPC drum is scratched, printing will be degraded. The OPC drum is extremely sensitive to touch. Any body oil left on the surface of the drum will prevent toner from adhering to the drum which results in poor image quality.
Page 95 Pull out the OPC drum cartridge. Grasp the handle to remove the OPC drum cartridge. Carefully unpack the new OPC drum cartridge and pull off the protective cover. » Note: A new waste toner box is already included in the OPC drum cartridge.
Page 96 Secure the two levers in the Lock position. Caution: Secure the smaller lever on top first, or they won’t lock correctly. 10 Close the printer’s front cover. 11 In the Operator Control/Consumables/Item Replaced/OPC Drum menu choose Yes to reset the consumables monitoring system.
Page 97 » Note: The “gas gauge” in the control panel shows the waste toner life, not degree of fullness. When that gauge is on empty, it is time to change the waste toner box. Open the printer’s front cover. Remove and discard the full waste toner box.
Page 98 Push the new waste toner box firmly into the printer until it clicks. Push in without pinching the handle knob. Close the front cover. In the Operator Control/Consumables/Item Replaced/Waste Toner Box menu choose Yes to reset the consumables monitoring system. »...
Page 99 “Setting up the Printer Web Page” on page 6-2 “Printer Home Page” on page 6-8 “Web Page Help System” on page 6-31...
Page 100: Setting Up The Printer Web Page
QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 330 Print System. This feature allows you to monitor printer consum- ables as well as access information that is normally available only by printing a status page.
Page 101 IP address. It is more convenient for you to use a name than the address. The default name for the printer is usu- ally the model number of the printer, for example, QMS magicolor 330 Print System. Change the default name to one that is more easily remembered and typed.
Page 102 Select the Proxies tab in the dialog box. Select the Manual Proxy Configuration radio button and press the View... button. ...
Page 103: Assigning A Printer Name
In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS magicolor 330. QMS magicolor 330 » Note: The printer name is entered in the network protocol menu that you are using.
Page 104: Printer Home Page
Enter the printer name or IP address in the Go to: URL address box to access the printer home page. QMS magicolor 330 Start your web browser. Access the View menu and choose Options. Select the Connection tab on the dialog box.
Page 105 IP address. » Note: The printer name and IP address are found in the host table. Click OK. QMS magicolor 330X Enter the printer name in the URL Address box to access the printer home page. QMS magicolor 330...
Page 106 The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. & $ %# " !"# Product Name Identifies the particular printer that you are brows- ing.
Page 107 Online Status Shows whether the printer is online or offline. Configuration Menu: No equivalent Current Echoes the status message in the printer control Status panel message window. Configuration Menu: No equivalent Resolution Identifies the resolution. Configuration Menu: Administration/Engine/ Def Resolution Default Identifies the default input cassette or tray, and Inputbin...
Page 108: Home
Hotlinks Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter. Configuration Menu: No equivalent The Home hotlink simply returns you to the printer home page when it is selected. The Operator Control hotlink on the home page jumps to the Operator Control page.
Page 109 The Operator Control page contains the following options. For com- plete information on any options see chapter 4, “Printer Configura- tion,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Color Allows you to print color separations.
Page 110: General Settings
Chain Allows you to set input bin chaining to Off or On.vt Inputbins Configuration Menu: Operator Control/ Chain Inputbins Multipurpose Allows you to specify the type of media in the Size multipurpose tray. Configuration Menu: Operator Control/ Multipurpose Sz The General Settings hotlink takes you to the General Settings page. & ## ...
Page 111 Serial Number Specifies the serial number of the printer. Configuration Menu: No equivalents Sheets Specifies the number of sheets printed. Printed Configuration Menu: Operator Control/ Consumables/Print Statistics Faces Printed Specifies the number of faces printed. Configuration Menu: Configuration Menu: Operator Control/Consumables/Print Statistics A3/11x17 Specifies the number of A3/11x17 sheets printed.
Page 112 This table provides you with data relative to the settings of the printer. Compatibility Identifies the PostScript emulation level. Level Configuration Menu: No equivalent Do Startup Identifies whether the printer startup page is Page turned on or off. Configuration Menu: Administration/Startup Options/Do Start Page Do Error Identifies whether the PostScript Error Handler is...
Page 113 Resolution Identifies the printer resolution. Configuration Menu: Administration/Engine/ Def. Resolution Multi-Res Identifies whether the printer provides QMS Multi- Res technology. Configuration Menu: No equivalent. This hotlink displays a screen that shows the communications set- tings of the printer. Serial RS- Identifies the settings for the serial interface.
Page 114 Optional NIC Identifies the settings for the optional network interface. Configuration Menu: Administration/ Communications/Optional NIC Resident NIC Identifies the settings for the resident network (CrownNet Ethernet) interface. Configuration Menu: Administration/ Communications/Resident NIC Shared Spool- Identifies the total amount of spooling space ing Size shared by the interfaces.
Page 115 Multipurpose Identifies the size and type of media currently installed in the multipurpose tray. Configuration Menu: Operator Control/ Multipurpose Sz, Operator Control/Media/For MPT Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations.
Page 116 PostScript Shows the size (in KB) of the Font Cache, also Font Cache known as K Mem for PS Fonts. This memory client stores bitmapped representations of previously scaled PostScript fonts. Configuration Menu: Administration/Memory/ Manual Config/K Mem for PS Fonts PostScript Shows the size (in KB) of the Heap, also known as HEAP...
Page 117 DiskCache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk. Configuration Menu: Administration/Memory/ Manual Config/K Mem/Disk Cache System Use Shows the size (in KB) of the System Use.
Page 118 This hotlink provides the status on established timeouts. Wait Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait Timeout This shows the maximum number of seconds the printer processes a print job before it ends the job. Configuration Menu: Administration/ Communications/Timeouts/Job Timeout Emulation...
Page 119: Printer Jobs
The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. ( ) ( ...
Page 120: Consumable Status
Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job.
Page 121 » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used. In addition, the life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/ A4-size media).
Page 122: Accounting
Consumable Shows the remaining amount of the consumable Usage (in percentages, not planes, faces, or sheets). Gauges Configuration Menus: Operator Control/ Consumables and Administration/Consumables The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled.
Page 123: Statistics
File Segment Shows whether accounting information is stored in the printer in a single file or in multiple files. Configuration Menu: Operator Control/ Accounting/File Segment The Statistics hotlink on the home page jumps to the Statistics page, which provides printer usage statistics. System Identifies the release number of the printer’s Release...
Page 124 Consumables Shows the maximum life, percent remaining, and count remaining statistics for each of the toner cartridges, waste toner box, fuser oil roller, OPC drum cartridge, fuser unit, belt cleaner, and belt transfer roller. Configuration Menu: Operator Control/ Consumables/Print Statistics Maintenance Shows the maximum life, percent remaining, and count remaining statistics for the 450K...
Page 125: System Support Page
The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Once you’ve made the necessary changes, choose the Submit button.
Page 126 A text box for entering the name of a local expert assistance, Configuration Menu: No equivalent contact Contact A text box for entering a local or QMS contact Number number Configuration Menu: No equivalent ...
Page 127 Printer Help A text box for entering a local or QMS printer help URL (web address) Configuration Menu: No equivalent The QMS corporate URL (web address) Corporate Configuration Menu: No equivalent For Product A text box for entering a local or QMS contact or Dealer number.
Page 128 Configuration Menu: No equivalent The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS print- ers, contact information, a FAQ database, printer manuals, and online performance support.
Page 129 System Support page (Printer Help URL). You can configure this to jump to your own help web site set up on your local intranet or to the QMS online help system infor- mation for your QMS print system.
Page 131: Automatic Jam Recovery
“Automatic Jam Recovery” on page 7-2 “Preventing Media Jams” on page 7-2 “Understanding the Media Path” on page 7-3 “Understanding Media Jam Status Messages” on page 7-4 “Removing Media Jams” on page 7-4...
Page 132 The QMS magicolor 330 Print System provides automatic jam recov- ery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
Page 133 Store media in a dry location away from moisture and humidity. Make sure you’ve loaded the media correct side up: — Cassette: printing side down. — Multipurpose tray: printing side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side.
Page 134 When a jam occurs, the printer icon on the control panel will light up an amber LED to show the location of the jam. In addition, the message window on the control panel displays an error message. Frequent jams in any area indicate that area should be checked, repaired, or cleaned.
Page 135 is operational, the printer should resume printing the job from the page where the jam occurred. If media jams in the printer, clear the jammed media in the following order: Media cassettes Multipurpose tray Right side (top) Right side (bottom) Left side (bottom) Left side (bottom) Left side (top)
Page 136 Slowly pull the media cassette out until it stops, and remove the jammed or creased media. If the media is torn, make sure no pieces are left inside. Press down on the metal plate at the bottom of the media cassette until it latches.
Page 137 Put the media back in the tray. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.
Page 138 Pull out the multi- purpose tray unit as far as it will go. Open the cover by pulling up on the green handle. Turn the green knob to move the jammed media. Pull the media out. If the media is torn, make sure no pieces are left inside.
Page 139 Lower the green cover. Push the multi- purpose tray unit back into the printer. Reload the media in the multipurpose tray. » Note: Confirm that media is loaded in the proper direction— printing side up. If you have an optional large-capacity input feeder, open the cover on the right side of the...
Page 140 Pull out the fuser unit as far as it will go. WARNING! Avoid touching the fuser directly. It gets very hot, and you could get burned. ACHTUNG! Vermeiden Sie direckte Berührungen mit der Fixiereinheit. Diese wird sehr heiß und Sie könnten sich verbrennen.
Page 141 Return the fuser oil roller to the printer. Push the fuser unit firmly back into the printer. Open the upper- left cover.
Page 142 Remove the jammed media. If the media is torn, make sure no pieces are left inside. Close the upper- left cover. ...
Page 143: Status And Service Messages
! “Status and Service Messages” on page 8-3 “Color Matching Method Errors” on page 8-14 “HP-GL Error Codes and PCL Error Codes” on page 8-18 “Testing PC-Printer Communication” on page 8-19 “Testing Macintosh-Printer Communication” on page 8-23 “Printer Problem Checklist” on page 8-24 “OPC Drum Problems”...
Page 144 “CrownNet Problems” on page 8-30 “Output Problems” on page 8-31 “Kanji Option Kit Problems” on page 8-32 “Print Quality Problems” on page 8-34 “Image Defects” on page 8-35 “Placing a Service Call” on page 8-44 ...
Page 145: Status Messages
This chapter provides information to aid you in resolving printer prob- lems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
Page 146 This status message... means... Do this... ACC FILES GOT REMOVED The accounting option is No action needed. disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. The job or paper file If you want ACC JOB FILE FULL...
Page 147 This status message... means... Do this... The specified tray or Adjust the tray or ADJUST INPUTBIN TRAY cassette is not inserted cassette. correctly. BELT CLEANER LIFE LOW The belt cleaner will soon Either call your need to be replaced. vendor now for service or wait until the REPLACE BELT CLEANER...
Page 148 COVERAGE limit for the printer use host-based (280%). color matching with QMS-supplied ICC profile. The upper-left cover (the Close the upper-left EXIT COVER OPEN cover above the fuser unit cover. through which you access the printer’s controller...
Page 149 The printer has detected Replace the OPC INCORRECT OPC DRUM 2 a problem with the drum cartridge. memory in the OPC drum cartridge. INCORRECT OPC DRUM ID A non-QMS drum Install a QMS OPC cartridge has been drum cartridge. installed.
Page 150 This status message... means... Do this... The printer is warming up Wait. No other INITIALIZING and getting ready to go action needed. on line. The printer is on line and No action needed. INPUT IDLE printing jobs already in PRINTING the queue.
Page 151 This status message... means... Do this... The engine can’t Replace the OPC OPC VERIFY ERROR communicate with the drum cartridge. If memory in the OPC drum the problem cartridge. remains, call for service. The media is the specified Insert more media. OPTIONAL TRAY x LOW cassette in the high- capacity input feeder is...
Page 152 This status message... means... Do this... There may be insufficient Add a hard disk, SCAN ERROR memory to scan the enable disk swap- document from the ping, and/or scanner’s automatic increase Display document feeder (ADF). List memory. (Refer to the ADF scan- ning section in chapter 7, “Crown- Copy,”...
Page 153 This status message... means... Do this... The top output bin is full. Removed the TOP STACK FULL printed jobs from the output bin. The media is the standard Insert more media. UPPER TRAY LOW (upper) is low. The OPC drum cartridge Install a new OPC USED OPC END OF LIFE installed in the printer has...
Page 154 This status message... means... Do this... The waster toner box is Install a new waste WASTE TONER NEARLY almost full. toner box or wait FULL until WASTE TONER FULL displays. The waste toner box Install a new waste WASTE TONER FULL needs replacing.
Page 155 CALL FOR SERVICE FUSER LAMP cannot get service from your vendor, see appendix A, CALL FOR SERVICE FUSER TEMP HIGH “QMS Customer Support,” for CALL FOR SERVICE FUSER TEMP LOW more information. CALL FOR SERVICE FUSER WARM UP » Note: A service message...
Page 156 The following error messages describe problems that may be encountered when working with color profiles. These messages are printed on a print job’s trailer page (in the Administration/Special Pages/Trailer Page select either On Error or Error Only). This message... means... Do this...
Page 157 This message... means... Do this... CMM Error 1 - Not enough An ICC profile file, If this error occurs while profiles. specified for the color you’re trying to access matching operation, a user-installed profile, was not found. verify that it has been properly loaded onto This error occurs when the printer’s hard disk...
Page 158 This message... means... Do this... CMM Error 4 - Missing The custom profile If this error occurs while profile tag. header information field you’re using custom has been corrupted. profiles, ensure that the profile file has not been corrupted, damaged, or generated incorrectly.
Page 159 This message... means... Do this... CMM Error 8 - No device Color conversion was Increase the amount of link loaded. attempted, but the memory assigned to required color matching the Administration/ generated device link Memory/Manual profile could not be Config/K Mem Clr found.
Page 160 The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Error Description Description Codes Codes Not enough memory Not enough memory for job. for job. Too many State lost.
Page 161 To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. To create the test file, type the following commands at the DOS prompt: copy con printest.ps showpage...
Page 162 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it.
Page 163 In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8 data bits, and 1 stop bit. The “P” stands for infinite retry. Note: If the mode statement isn’t in your AUTOEXEC.BAT » file, you may temporarily set these parameters at the DOS prompt to continue this test by typing the mode statement as shown above.
Page 164 Press this to... The message window key... reads... Next Advance to the Administration CONFIGURATION menu. ADMINISTRATION Select Access the Administration menu. ADMINISTRATION COMMUNICATIONS Select Access the Communications COMMUNICATIONS menu. TIMEOUTS Next Advance to the Serial menu. COMMUNICATIONS SERIAL Select Access the Serial menu. SERIAL MODE Next (one or...
Page 165 Press this to... The message window key... reads... Select Save changes. IDLE Put the printer back on line (the Online/ IDLE Ready indicator lights). Offline Turn the printer off and on again to produce a startup page. Compare the serial port settings listed on the startup page to those in your AUTOEXEC.BAT file.
Page 166 Print a directory or a window. From the File menu choose Print Directory or Print Window. A dialog box appears. Select the printing options you want, and then choose OK. A printout representing the current directory or window should print. This section contains a list of possible printer problems and solutions.
Page 167 WARNING! Before performing any troubleshooting, be sure to turn the printer off and unplug it to prevent shock. ACHTUNG! Bevor Sie im Gerät nach Fehlern suchen, vergewissem Sie sick, daß der Drucker ausgeschaltet und aus der Steckdose ausgesteckt ist. If there is no status message in the control panel message window, use the following steps to identify the source of your problem and to learn of possible solutions:...
Page 168 Is the power frequently interrupted? YES—Go to question 3. NO—Check the following: Is your power being interrupted from an outside source? Turn the printer off, disconnect the power cord from the outlet, and contact your utility supplier. Do you think it might be caused by a defective printer? Turn the printer off, disconnect the power cord from the outlet, and contact your vendor.
Page 169 Print a status page from the control panel. If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your soft- ware application the same? See chapter 4, “Printer Con- figuration,”...
Page 170 If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory.
Page 171: Clearing Media Jams
Check that the paper cassettes are loaded with paper, in place and secure. Check for a media jam. Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your vendor for help. See “Placing a Service Call” on page 8-44 for information on how to contact your vendor.
Page 172 Description Files” in chapter 3, “Connecting to a PC,” in the Getting Started manual. If you have trouble installing and setting up your QMS CrownNet interface, check the following: If the printer requires a network interface card, is it correctly...
Page 173 Are all printer and protocol addresses configured correctly? The amount of RAM installed in your printer governs which reso- lutions can be used with each media size. If you have a QMS magicolor 330 Print System with — 64 MB RAM, you can print at 600x600 dpi resolution on all media sizes.
Page 174 If a blank startup page ejects or blank pages come out during a print- ing job, try the following: Check the toner cartridges. The image does not print if the cartridges are empty. If the toner cartridges are not empty and blank pages are ejecting, take each cartridge out, rock it from side to side, and reinstall it in the printer.
Page 175 This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts. Did the printer run out of memory while downloading Kanji fonts? If you experience memory problems when downloading Kanji fonts, then you can do one of the following to increase printer memory: Add 4 MB more printer memory.
Page 176 Did you inadvertently initialize or reformat the Kanji internal IDE hard disk? If so, contact your vendor. See appendix A, “QMS Customer Sup- port,” for product sales and service information. Did you correctly configure the printer? See the Options manual for complete printer configuration information.
Page 177 Check that you are using the correct type media. See appendix B, “Technical Specifications,” in the Reference for media specifications. Check that there is enough toner in the printer whether or not the x TONER LOW message is on. If, after rocking the toner cartridge, the print quality does not improve and/or the x TONER LOW message remains on, replace the toner cartridge.
Page 178 Listed below are several print quality problems with possible solu- tions. Try the solutions in the sequence given. If the solutions listed do not solve the problem, place a service call to your vendor. Cause Solution Two or more sheets may Remove the media stack, be feeding at once.
Page 179 Cause Solution The paper being used Toner does not adhere may have absorbed well to paper at the moisture (perhaps due to positions where it has high humidity or having become wet. Replace water spilled on the paper the paper in the tray or supply).
Page 180 Cause Solution The paper cassette guide Set the vertical and clips are not set to the horizontal guide clips correct positions. to their correct positions. Cause Solution Toner cartridge(s) is (are) Remove the toner defective or low. cartridges and rock them as you would with a new cartridge.
Page 181 Cause Solution There is dirt in the media Print several path. blank sheets. The OPC drum Replace the OPC cartridge is old drum cartridge. or damaged. Cause Solution A toner cartridge may be Remove it and install a defective. new toner cartridge. Your OPC drum cartridge Replace the OPC drum is old or damaged.
Page 182 Cause Solution The toner cartridge may Install a new toner be old or defective. cartridge, if needed. The OPC drum cartridge Replace the OPC drum is old or damaged. cartridge. Cause Solution A toner cartridge is If the toner smudges are defective.
Page 183 Cause Solution Toner is not distributed Remove the toner properly. cartridge and rock it as you do before installing a new cartridge. If that does not solve the problem, install a new toner cartridge. Cause Solution The print media is moist. Replace the print media.
Page 184 Cause Solution The OPC drum cartridge Reinstall the OPC drum is not installed properly. cartridge. The OPC drum cartridge Replace the OPC is old or damaged. drum cartridge. Cause Solution The laser lens may be Clean the lens. dirty. The toner cartridge may Install a new toner be old or defective.
Page 185 Problem Cause Solution Media slants when The media guides are not Readjust the media set correcly guides. No media feed, or The printer is not on a Move the printer to a hard, hard, flat, level surface, or flat, level surface, or Media jam, or A media cassette is not Push the media cassette...
Page 186 Customer Support.” If you’ve determined your printer needs to be examined by a QMS-authorized service provider, contact your vendor or QMS-authorized service provider for work inside the US, or one of the QMS international offices for work outside of the US. (National and international contacts are listed in appendix A, “QMS Customer...
Page 187 What is a description of the problem? What is your printer model and serial number? What kind of host computer do you have? What operating system do you have and what version? What interface are you using? If serial, what protocol (for example, XON/XOFF)? What application are you using and what version? What is the emulation of the file you're trying to print? In...
Page 189: Turn Off The Power And Remove All Cables
"#! “Turn off the Power and Remove All Cables” on page 9-3 “Remove the Media” on page 9-3 “Remove the Media Trays” on page 9-4 “Remove the Toner Cartridges” on page 9-6 “Reset the Antirotation Spacer” on page 9-6 “Change the Waste Toner Box”...
Page 190 QMS National Service at 1 (334) 633-4300 x2530 and request catalog number 2600439-300. If you need to return the printer for service, in the US call QMS Cus- tomer Service at 1 (334) 633-4300 x1072 for an RMA (Return Mer- chandise Authorization) number.
Page 191 Change the waste toner box. Prepare the fuser unit. Remove the large-capacity input feeder (if attached). Repack the printer. Turn the printer off. Disconnect the power cord, interface cable, and all other cables. » Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s).
Page 192 Set the spacer into the location shown below. Push the media cassette securely into the printer. Remove the face-up tray from the left side of the printer. Pull the multipurpose tray unit from the right side of the printer out as far as it will go. Reset the protective pads.
Page 193 Reset the tie-wrap. Push the multipurpose tray unit back into the printer. Press the end of the multipurpose tray’s left connector arm inward, then move the arm away from the printer. Disconnect the right connector arm and remove the tray entirely from the printer.
Page 194 Caution: When moving the printer, do not reinstall the toner cartridges that have been removed. Reuse will result in print defects and toner smears. Toner can spill inside the printer, resulting in malfunction. Open the printer’s front cover. Remove the four toner cartridges. Press and release the antirotation switch to release the knob lock.
Page 195 With the printer’s front cover still open, remove the waste toner box from the printer. Dispose of the box in accordance with safety laws and regulations in your area. Install a new waste toner box. WARNING! The fuser unit can become extremely hot and cause severe burns.
Page 196 Caution: To avoid oil spillage, store the fuser oil roller in a horizontal position. Set the fuser roller spacer and fasten it with tape. Set the fuser roller separators and fasten them with tape. Push the fuser unit in until it clicks. ...
Page 197 » Note: If you don’t have a large-capacity input feeder installed, skip to the next section. Open the cover at the rear left of the printer. Locate the connections, and then unplug them. Replace the plastic cover. Remove the top media cassette from the large-capacity input feeder.
Page 198 Place the large-capacity input feeder in its original shipping carton for storage or shipment. Seal the box. » Note: If you’re returning the printer for service, you don’t need to return the large-capacity input feeder. With four people, lower the printer onto the base pallet of the shipping carton.
Page 199: Sources Of Support
$% % “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-5...
Page 200: Q-Fax
In this case, the application manufacturer is the best source of help. Q-FAX, a QMS information retrieval service, provides application notes, technical support notes on common printing problems, and information about printer specifications, options, accessories, con- sumables, and prices.
Page 201 The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS. If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.
Page 202: Internet
You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time. Note: If you call for assistance, have the following information » ready so our technicians can help you more quickly:...
Page 203 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time...
Page 204 3606 AK Maarssen Belgium, Nether- The Netherlands lands, and all (+31) 346–551333 unlisted countries Fax (+31) 346–550170 Internet http://www.qms.nl Vélizy Plus 1 Bis, Rue du Petit Clamart 78142 Vélizy Cedex France (+33) 1–410 79 393 Fax (+33) 1–408 30 110...
Page 205 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 ...
Page 207: Menu Chart Conventions
& “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Administration Menu” on page B-3 “Installation Menu” on page B-9 “Operator Control Menu” on page B-10...
Page 208: Administration Menu
Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: Administration menu on page B-3 Installation menu on page B-9 Operator Control menu on page B-9 » Note: The Copier Menu is displayed in chapter 7, “CrownCopy,” of the Options manual.
Page 209 Idle Administration Installation* Operator Control Timeouts Optional NIC Communications Serial Resident NIC Parallel (see page B-4) ESP Default CCITT* PostScript (w/ImageServer) Emulations PCL 5c CGM* HP-GL LN03+* LinePrinter QUIC* Print Status Header Inputbin Registration Pg Trailer Inputbin Special Pages Header Page CMM Profile Page Trailer Page Status Page Type...
Page 210 Idle Administration Communications Resident NIC Optional NIC* Emulation Mode PS Protocol CrownNet Min K Spool Def Job Prio Common EtherTalk LAN Manager NetWare TCP/IP Config Factory Soft Ring** Spooling Source** Ethernet Reset Address Page Reset Speed Routing Speed*** Auto Auto 4 Mbps Address Single...
Page 211 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Connection Protocol Network Ident Zone Name Conventional Zone Part 1 LaserWriter Disabled Spooling Zone Part 2 QMS RC Res Enabled Both Default HP Zoner Res *Optional...
Page 212 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Default Protocol Printer Name Disabled Enabled *Optional ...
Page 213 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Printer Name Frame Type R/N Printer #1- 8 Protocol Config PServer Printer Name 1 File Srv Name 1 802.3 IPX Addr Disabled Printer Slot # Printer Name 2 Ether 2 IPX Addr PServer Name 1 Enabled...
Page 214 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Disabled Accnting/Rev Disabled SNMP Protocol Enabled Enabled Chan NMS 1-5 Internet Address Accnting Timeout Internet Community Access Address Subnet Mask Port Assignment Default Read Router Write Disabled Trap Enabled...
Page 215 Idle Installation* Operator Control Administration Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On *Optional; available only with security key...
Page 216 Idle Operator Control Administration Installation* Copies 001-999 Collation Off, On Orientation Portrait, Landscape Inputbin Upper, Multipurpose, Optional1, Optional2, Optional3 Outputbin Face-up, Upper Chain Inputbins Off, On Multipurpose Sz [all supported media sizes] Oversize Tray 12x18, 13x18 Color Separation Off, On Color Model Full Color, Monochrome Color Matching...
Page 217 ' Automatic Color Control 4-18 Acc already disabled message 8-3 Acc already enabled message 8-3 Acc disabled message 8-3 Bad input LUT entries message 8-15 Acc enabled message 8-3 Bad input output entries message Acc file x% full message 8-4 8-15 Acc files got removed message 8-4 Belt cleaner life low message 8-3, 8-5...
Page 218: Color Matching With Postscript Level 2
Call for service engine memory Cleaning message 8-13 Cleaning solutions 5-8 Call for service engine NVR Exterior 5-7 message 8-13 Paper exit plates 5-7 Call for service enviro sensor CMM errors message 8-13 CMM Error 0 - Insufficient CMM Call for service fuser lamp memory 8-14 message 8-13 CMM Error 1 - Not enough...
Page 219: Overview
CrownView 6-2 Fuser missing message 8-7 Customer Response Center (CRC), Fuser oil low message 8-7 QMS A-4 Fuser oil roller Customer support, QMS A-2 High-duty 3-4 Fuser unit missing message 8-7 Data indicator Stays lit 8-28 General settings Will not light 8-26...
Page 220: Qms, Inc. Page
Incomplete printing 8-32 Options 6-17 Paper sources 6-16 Printer jobs 6-21 Kanji Printer setting 6-14 Troubleshooting 8-32 QMS, Inc. page 6-30 Keeping old size message 8-4 System Support 6-25, 6-27 Kodak ColorSense 4-7 Timeouts 6-20 Labels Idle message 8-7 Loading 2-16, 2-17...
Page 221 Moving, printer 1-3 Parallel MP tray missing message 8-8 Testing communication 8-19 MP tray open message 8-8 Parallel port 8-19 Path, media 7-3 Testing parallel port 8-19 Netscape Navigator 6-2 Testing serial port 8-20 NetWare menu B-7 Please wait message 8-6 No device link loaded message 8-17 PostScript operators Not enough profiles message 8-15...
Page 222 Will not print 8-28 Status message Customer Response Center Acc already disabled 8-3 (CRC) A-4 Acc already enabled 8-3 QMS, Inc. page, hotlink 6-30 Acc disabled 8-3 World-wide offices A-5 Acc enabled 8-3 Quality problems 8-34 Acc file x% full 8-4...
Page 223 Cancel all jobs 8-5 Incorrect OPC drum ID 8-7 Cancel job 8-5 Initializing 8-8 Cannot shrink 8-4 Input idle printing 8-8 CMM Error 0 - Insufficient CMM Jams 7-4 memory 8-14 Keeping old size 8-4 CMM Error 1 - Not enough MCU sync error 8-13 profiles 8-15 MP tray missing 8-8...
Page 224: Color Matching Method Errors
Upper tray low message 8-11 Used OPC End of life message 8-11 TCP/IP Using 2-17 Menu B-8 Technical support, QMS A-4 Testing, PC 8-20 Waiting for idle message 8-11 Parallel port 8-19 Waiting for idle status message 8-11 Serial port 8-20...
Page 226 ...

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