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QMS 3260 Operation

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Summary of Contents for QMS 3260

  • Page 1    ®     ...
  • Page 2 Laboratories. Ethernet/Xerox. All other trademarks are the proper ty of their respective owners.         The digitally encoded software included with your QMS 3260/4032 Print System is Copyrighted © 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.
  • Page 3        Introduction ..................... 1-2 About This Manual ..................1-2 Typographic Conventions 1-3     Introduction ..................... 2-2 Loading the Media Trays ................2-2 Prepare the Paper 2-2 Load the Tray 2-2 Loading the High-Capacity Input Feeder ............2-4...
  • Page 4 Loading the Multipurpose Tray ..............2-4 Using Media Other than Paper ...............2-6 Using Envelopes 2-6 Using Labels 2-7 Using Letterhead and Memo Media 2-8 Using Transparencies 2-8 Using Toner Cartridges .................2-10 Toner Cartridge Life 2-10 Refilled Toner Cartridges 2-10 Toner Cartridge Storage 2-10 Replacing a Toner Cartridge ................2-11 Loading Staples .....................2-15 Handling the Printer ..................2-18...
  • Page 5 Improving Collation Performance 3-9 Stacking and Stapling ................... 3-10 Features 3-10 Operation 3-11 Working with Status Pages ................3-14 Identifying a Status Page Type 3-14 Printing a Status Page 3-15 Cancelling/Ending Print Jobs 3-15 Cancelling a Print Job 3-15 Cancelling all Print Jobs 3-16 Ending a Print Job 3-16 CrownView Printer Webpage ...............
  • Page 6 Service Messages 5-10 HP-GL Error Codes and PCL Error Codes ..........5-13 Testing PC-Printer Communication ............5-14 Creating the Test File 5-14 Sending the Test File 5-14 Testing Macintosh-Printer Communication ..........5-18 Printer Problem Checklist ................5-18 Toner Cartridge Problems ................5-20 Control Panel Problems ................5-21 Data Indicator Stays Lit 5-21 No Advanced Status Page’...
  • Page 7  $%% Sources of Support ..................A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 Internet A-2 QMS Customer Response Center (CRC) A-3 QMS World-wide Offices ................A-4 & '   Introduction .....................B-2 Menu Chart Conventions ................B-2 Operator Control Menu ...................B-3 Administration Menu ..................B-4...
  • Page 8 *     ...
  • Page 9      # # + + + “Introduction” on page 1-2 “About This Manual” on page 1-2...
  • Page 10 Use this guide in conjunction with your other QMS 3260/4032 Print System documentation. This manual can be used for the QMS 3260 Print System or the QMS 4032 Print System. Either printer is referred to as QMS 3260/4032 Print System.

  • Page 11: Upper Case

    !"# $ Explains how to repack the printer in case you need Repacking the to relocate or ship your printer after it’s been Printer installed.       The following typographic conventions are used in this manual: Text you type, and messages and information displayed on the Mixed-Case screen Courier...
  • Page 13            # # + + +     “Loading the Media Trays” on page 2-2     “Using Media Other than Paper” on page 2-6     “Using Toner Cartridges” on page 2-10     “Replacing a Toner Cartridge”...
  • Page 14       This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and replacing toner cartridges. , #      Take a stack of about 500 sheets (1 ream). Note: Don’t unwrap the paper above the printer as this might cause paper »...
  • Page 15 % &#  "  Gently lift up the right paper guide, and slide it to the desired setting. While pressing down the gray handle on the rear media guide, slide it to the desired width setting. Note: If you’re loading the » same size paper, you don’t have to adjust the guides.
  • Page 16 % &# ( &#  ) , #- #.   Pull on the latch to open the paper compartment. Adjust the paper guides to the correct paper size. Prepare one ream (500 sheets) of paper. Make sure the edges of the sheets are properly aligned. Insert the paper into the com- partment.
  • Page 17 % &# $  "  If necessary, pull out the extension tray to the length of the media you are loading. Place media along the right side of the multipur- pose tray. Push the media guide to slightly touch the media stack. Insert the media stack as far as it can go into the printer.
  • Page 18 + & #  #  /  ##     Formatting Your printer receives the instructions to print on envelopes from your application.     When formatting data for envelopes, leave at least a 0.16" (4.06 mm) margin from the edges of the envelope.     Print on the front side only.
  • Page 19 + & #  #  While lifting the envelope weight, insert the enve- lopes with the flap-side up and the long edge leading first. Slide the side guide so that it slightly touches the edges of the envelope stack. Caution : Make sure the envelopes do not exceed the limit mark.
  • Page 20 + & #  #       # " Load labels in the multipurpose tray the same way you load paper. » Note: If your label stock has a top-of-page, place the top-of-page toward the rear of the printer. In the Operator Control/Multipurpose Sz menu, select the correct label paper size.
  • Page 21 + & #  #  Input Source Tray 2, Tray 3, and multipurpose tray Capacity Up to 50 sheets letter/A4, depending on the thickness of the transparencies » Note: If you have problems feeding 50 sheets, try loading only 5–10 sheets at a time. Loading a large number of transparencies at a time may cause static buildup, thus causing feeding problems.
  • Page 22 + &"    & /          When toner runs low in a cartridge, TONER LOW displays in the message window. You will have about 300 pages before the printer stops printing and displays TONER OUT. When toner is low, it may be helpful to take the cartridge out of the printer and redis- tribute the toner by gently rocking the cartridge side to side.
  • Page 23               Open the upper-left cover. » Note: If your printer has a duplexer attached, open the duplexer and then open the inner door. Without a duplexer With a duplexer           ...
  • Page 24 /$ &"    & Open the front cover as indicated. WARNING! The fuser unit is hot! ACHTUNG! Die Fixiereinheit wird sehr heiß! Remove the old toner car- tridge. Lift the orange handle on the cartridge to gently take it out. Then hold the handle and com- pletely remove the cartridge.
  • Page 25 /$ &"    & Hold the toner cartridge hori- zontally, and rock it 5 to 6 times to evenly distribute the toner inside. While holding the orange handle with one hand, align the toner cartridge with the cartridge guides, and gently push the cartridge all the way into the printer.
  • Page 26 /$ &"    & Gently pull out the seal- ing tape in the direction of the arrow. Caution : Do not pull the sealing tape off of the toner cartridge until the cartridge is installed. If the tape is pulled out at an angle, it can break.
  • Page 27 % &$ , %" Open the front door of the high-capacity output stacker (HCOS). Push the release lever down to release the sta- ple cartridge. Remove the staple car- tridge. Remove the empty staple box from the staple car- tridge. '       *...
  • Page 28 % &$ Place a staple refill into the staple box and insert the full staple box into the staple cartridge. Pull the sealing tape out of the cartridge to pre- pare the staples. Insert the staple car- tridge.      ...
  • Page 29 % &$ Pull the release lever up to lock the full sta- ple cartridge into place and close the front door of the HCOS. Close the front door of the high-capacity out- put stacker. '       ,...
  • Page 30 ($ &#  -" #  Handle the printer with care to preserve its life. Abuse may cause damage. Keep the following guidelines in mind:     Do not place anything on the top of the printer.     Do not spray cleaning solution directly on the printer’s surface; the spray could penetrate through the air vents of the printer and damage the internal circuits.
  • Page 31 $ &#  " #  Paper dust may accumulate inside the printer. This could affect the printer’s perfor- mance. To prevent any potential problems associated with this, you should clean your printer on a regular basis. You need to clean both the inside and outside of the printer.           WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning.
  • Page 32 $ &#      Read all caution and warning labels carefully, making sure to follow any instruc- tions contained in them. These labels are located on the inside of the printer’s cov- ers and in the interior of the printer body.     Use only dry, lint-free cotton cloths or swabs.
  • Page 33          The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of pages, page size, and page cov- erage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermit- tent printing, ambient temperature, and humidity.
  • Page 34        "   WARNING! The fuser unit is hot! ACHTUNG! Die Fixiereinheit wird sehr heiß! Open the upper-left door and the front door. » Note: If your printer has a duplexer attached, open the duplexer and then open the inner door.
  • Page 35     Loosen the two locking screws (you cannot remove them com- pletely.) Holding the two rings indicated, pull out the fuser. Dispose of the fuser according to local regulations. Unpack the new fuser from its storage box. '       ...
  • Page 36     While holding the two rings of the new fuser, push it into the printer as shown. Tighten the two locking screws.      ...
  • Page 37     Use a coin to loosen and remove the locking screw from the rear side of the fuser. Use a coin to loosen and remove the locking screw from the front side of the fuser. Close the printer doors. '       *...
  • Page 38           Open the upper-left door and the front door. » Note: If your printer has a duplexer attached, open the duplexer and then open the inner door. Without a duplexer With a duplexer      ...
  • Page 39     Lift up the handles to unlock the transfer roller. Remove the transfer roller. '       ,...
  • Page 40     Insert the new transfer roller and press down to hold the roller in place. Push the handles to lock the transfer roller in place. Close the doors of the printer. -     ...
  • Page 41        "  %&'&  ( Remove the media tray by pulling it out all the way until it stops and then lift- ing slightly and pull- ing to release from the printer. '       .
  • Page 42     Look inside the tray com- partment. While pressing the white tab, remove the lower feed roller. Flip down the cover for the upper roller. Press the white tab for the upper roller and remove it.      ...
  • Page 43     Insert the new upper feed rollers on the shaft. Close the upper roller cover. Insert the new lower feed rollers on the shaft. Follow steps 1 through 7 to replace the feed rollers for tray 3 and tray 5. Replace the paper trays.
  • Page 44     )  *+,   To change the right tray of the high-capacity input feeder, remove tray 5 to access the feed rollers. Pull out the tray 7 of the high-capacity input feeder.      ...
  • Page 45     Facing the printer, pull the feed roller cover towards you. While pressing the white tab, remove the three feed rollers, one at a time. Insert the three new feed rollers. Replace the feed roller cover. Push back the tray 7 and replace tray 5. '       ...
  • Page 46     )  *+,  - Pull out the tray 6. Open the lower-left door of the high-capacity input feeder.      ...
  • Page 47     While pressing the white tab of each roller, remove the three feed rollers, one at a time. Insert the three new feed rollers. Push the left tray back in and close the lower-left door.     '       *...
  • Page 49     !   # # + + + “High-Resolution Printing” on page 3-2 “Tray Chaining” on page 3-6 “Collating Output” on page 3-8 “Stacking and Stapling” on page 3-10 “Working with Status Pages” on page 3-14 “Cancelling/Ending Print Jobs” on page 3-15 “CrownView Printer Webpage”...
  • Page 50 1200x1200 For the best halftone quality in graphics and images, 1200x1200 dpi resolution is available for all media sizes as an option for the QMS 3260/ 4032. Additional memory and the optional Multi-Res daughterboard will be needed to print 1200x1200 dpi resolution.
  • Page 51 Whenever possible, set the print resolution through your application. If the print resolution can’t be set through the application, you can set it through the configuration menu, the printer driver, or QMS Document Option Commands (DOCs). If you want the printer to use a lower default resolution when you restore defaults,...
  • Page 52 ( &#/$   & %&    $ ' () This table lists the amount of memory required to print a given resolution and page size at optimum print speed. To make sure that enough memory is allocated you can access Admin/Memory/Quick Config and select the page size and resolution that you use to print.
  • Page 53 ( &#/$   & Your printer provides three different types of halftones—basic, advanced, and stan- dard. Menu Administration/Emulations/PostScript/Halftone Type Choices Basic—See the following table for details on screen frequency, screen angles, and gray levels. Standard—See the following table for details on screen frequency, screen angles, and gray levels.
  • Page 54 Use your application. (Check the documentation to see if your application includes a specific procedure for using a multi-tray printer.) Select an alternate tray for chaining in the QMS printer driver. On a network, use CrownAdmin to select the media trays and/or the media source.
  • Page 55 " #  & Configure the printer through the configuration menu. Use Remote Console through a telnet session. 0 1+ $ + Menu Operator Control/Chain Inputbins Choices On—Switches to the next tray with the same size and type of media when the default tray is empty. Off—Doesn’t switch trays;...
  • Page 56 Use your application. (Check the documentation to see if your application includes a specific procedure for collating pages.) Select collation in the QMS Windows printer driver. On a network, use CrownAdmin to select collation. Configure the printer through the configuration menu.
  • Page 57 Of course, this always depends on the size of your print job versus the amount of available memory in your printer. The QMS 3260/4032 with 32 MB or more of memory can fully collate most print jobs.
  • Page 58 0 & $ & Add more printer memory, which automatically increases the display list client’s memory settings. Take any memory not being used by other clients, and add it to the Administration/ Memory/K Mem Display memory setting. Caution: Use this option only if you’re familiar with adjusting memory clients’ values.

  • Page 59: Output Bin Full

    -  You can choose the output bin from the configuration menu or from your QMS 3260/ 4032 printer driver. Use your driver to select the default setting for your print jobs or on a job-by-job basis. The configuration menu option allows you to select options from the printer control panel.
  • Page 60 0 & $ & 0"  2++ At any time during active printing you can remove you jobs from the output bins by pressing the Unload button on top of the HCOS. The printer will bring the bins to the top-stack position after completion of a set and stop printing. After you remove your jobs from the bins press the Unload button again (LED turns off) to allow the printer to resume printing.
  • Page 61 0 & $ & 2++, Menu Operator Control/ Output Finishing/Staple Position Choices Off, Front Corner, Back Corner, Center Default Pages can be stapled at the front corner, at the back corner, or at two points in the center. The following table displays the approximate position of the staple depending on the page size, the selected staple position, and the selected orientation.
  • Page 62 1 0 &2 # & 0) 1 #% !         Menu Administration/Special Pages/Status Page Type Choices Standard, Advanced Standard Default   3 This one-page document provides Printer identification (the printer’s name, firmware information, and number of sheets/faces printed during the life of the printer) » Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/Print Statistics), which refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/...
  • Page 63 1 0 &2 # &        Use the Print Status button on the control panel.   *     . The Cancel button has three functions: It cancels the oldest print job in the system. It cancels all jobs with a printing, interpreting, terminating, or spooled status. It allows you to send an end-of-job indicator to a currently compiling print job wait- ing on incoming data.
  • Page 64 1 0 &2 # &       . Press this to... The message window button... reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Next Advances to the Cancel All Jobs mode. JOB CANCEL CANCEL ALL JOBS Cancel or Cancel all jobs with a printing, CANCEL ALL JOBS Select interpreting, spooled, or terminating...

  • Page 65: Job Cancel

    1 0 &2 # & Next (twice) Advance to the End Job mode. JOB CANCEL END JOB Cancel or Select End Job. END JOB Select IS SELECTED   &)  ,...
  • Page 66 QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 3260/4032 Print System. This feature allows you to monitor printer consumables, configure the printer to send you email, and access information that is normally available only by printing a status page.
  • Page 67 In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS 3260/4032. Choose OK. Enter the printer name or IP address in the Go to: URL address box to access the printer home page.
  • Page 68  23 2   1!&   %  The Home Page is the starting point for all access to the printer webpages. On this page you will find hotlinks to all of the supporting webpages for your printer. Hotlinks Product & Printer Name Printer Graphic Configuration Information ...
  • Page 69  23 2   1!& The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options. Configuration Menu: No equivalent Printer Name Shows the name assigned to your printer. Configuration Menu: No equivalent Current Status Echoes the status message in the printer control panel message...
  • Page 70  23 2   1!& 2   " The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect. Configuration Form      ...
  • Page 71  23 2   1!& The Operator Control page contains the following options. For complete information on any options see chapter 2, “Printer Configuration,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Collation Allows you to turn collation Off or On.
  • Page 72  23 2   1!& 9  "  The General Settings hotlink takes you to the General Settings page. Settings Links This page provides hotlinks to several groups of printer configuration settings. Each is described in more detail in the following pages: “Printer Setting” on page 3-25 “Communication Settings &...
  • Page 73  23 2   1!& “Timeouts” on page 3-29 You can view this information to see the status of the printer, but you can change it only by accessing the printer’s configuration menu through the printer control panel, a remote console session, or CrownAdmin.     This table provides you with data relative to the settings of the printer.
  • Page 74  23 2   1!& Number of Tells you the number of input sources available on your printer. Paper Trays Configuration Menu: No equivalent. Left Margin Identifies the amount (in .01" increments) the image is adjusted horizontally on the page. Configuration Menu: Administration/Engine/Image Alignment/Horiz Offset Identifies the amount (in .01"...
  • Page 75  23 2   1!&   +   This hotlink provides media source information. Upper Identifies the size and type of media currently installed in the upper tray. Configuration Menus: Operator Control/Inputbin/Upper Optional Identifies the size and type of media currently installed in the optional lower input feeder.
  • Page 76  23 2   1!& Display List Shows the size (in KB) of the Display List, also known as K Mem Display. This client stores compressed representations, or blocks, of the pages to be printed. Configuration Menu: Administration/Memory/Manual/Config/K/Mem Display PostScript Shows the size (in KB) of the Font Cache, also known as K Mem for PS Font Cache Fonts.
  • Page 77  23 2   1!& Disk Cache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk. Configuration Menu: Administration/Memory/Manual Config/K Mem / Disk Cache System Use Shows the size (in KB) of the System Use.
  • Page 78  23 2   1!& This shows the maximum number of seconds the printer processes a print job before it ends the job. Configuration Menu: Administration/Communications/Timeouts/Job Timeout Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data. Configuration Menu: Administration/Communications/Timeouts/ Emulation Timeout Shows the maximum number of seconds the printer uses to match an emulation before printing the job in the default emulation.
  • Page 79  23 2   1!&   <# The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. Current Job Status Previous Job Status   &) ...
  • Page 80  23 2   1!& Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job.
  • Page 81  23 2   1!& Note: The scales are an estimate, reported as a percentage, and do not indicate the » exact amount of consumables used. In addition, the life expectancy of each consumable is based on printing under specific operating conditions, such as media type, page size, and page coverage (usually 5% coverage of letter/A4-size media).
  • Page 82  23 2   1!& Consumable Shows the remaining amount of the consumable (in percentages, not Usage Gauges faces, or sheets). Configuration Menus: Operator Control/Consumables and Administration/Consumables 4+ The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled.
  • Page 83 The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Support Form Data   &) ...
  • Page 84 If you need A text box for entering the name of a local expert assistance, Configuration Menu: No equivalent contact Contact A text box for entering a local or QMS contact number Number Configuration Menu: No equivalent      ...
  • Page 85  23 2   1!& Printer Help A text box for entering a local or QMS printer help URL (web address) Configuration Menu: No equivalent The QMS corporate URL (web address) Corporate Configuration Menu: No equivalent For Product or A text box for entering a local or QMS contact number...
  • Page 86  23 2   1!& Email sent via Shows the network interface that sent the email message from the printer. Configuration Menu: No equivalent Once you’ve made the necessary changes, choose Submit. » Note: If the page refresh rate is set to too small a time interval, you may lose your changes before you choose the Submit button.
  • Page 87  23 2   1!&   &)  .
  • Page 88 System Support page (Printer Help URL). You can configure this to jump to your own help web site set up on your local intranet or to the QMS online performance support information for your QMS print system.
  • Page 89 (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site. From here you can link to a topic which applies to your specific problem. You can also access a list of current FAQs (Frequently Asked Questions) about your print system.
  • Page 91  "  # # + + +     “Automatic Jam Recovery” on page 4-2     “Preventing Media Jams” on page 4-2     “Understanding the Media Path” on page 4-3     “Understanding Jam Status Messages” on page 4-6     “Removing Media Jams”...
  • Page 92  (   The QMS 3260/4032 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
  • Page 93 +  &#   #     Make sure you’ve loaded the media printing-side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the tray, rotate the stack a half-turn, turn the stack over, and then place it back in the tray.
  • Page 94 +  &#   #   &  $    % 0   !   " Media is picked up or fed (1) from one of five input trays or the multi- purpose tray. It is then transported to the imaging area (2) where toner is applied. Then it continues to the fuser (3) where the toner is melted into the surface of the media.
  • Page 95 +  &#   #   &   ,   % 0   !   " Media is picked up or fed (1) from one of five input trays or the multipurpose tray. It is then transported to the imaging area (2) where toner is applied. Then it continues to the fuser (3) where the toner is melted into the surface of the media.
  • Page 96 +  &4 & / % When a jam occurs, the message window on the control panel displays jam mes- sages: TRANSPORT JAM, OUTPUT JAM, FUSER JAM, DUPLEX JAM, FINISHER JAM. Frequent jams in any area indicate that area should be checked, repaired, or cleaned.
  • Page 97 / &  4 (   If, after you clear a media jam, the jam message in the control panel window persists, open and close the printer’s left door. This should clear the jam message. If automatic jam recovery is enabled (Administration/Engine/Page Recovery menu), once the jammed media is removed and the printer is operational, the printer should resume printing the job from the page where the jam occurred.
  • Page 98 / &  4 Remove any jammed media. If the leading edge of the paper is already in the paper output tray, pull out the paper in the direction of the arrow. If the paper is jammed at the fuser area, pull it out carefully without touching the fuser...
  • Page 99 / &  4 If the paper is jammed below the fuser, pull it out in the direction of the arrow. Close the upper left door. Caution: Media that hasn’t fully passed through the fuser contains unfused toner that can dirty your hands, clothes, or any thing else it gets on.
  • Page 100 / &  4 Open the lower-left door below the multi- purpose tray. Remove any jammed paper. If the paper is jammed at the upper-left cover, pull it out in the direction of the arrow.      ...
  • Page 101 / &  4 If the paper is jammed at the lower-left door, pull it out in the direction of the arrow. If the paper is jammed at the tray area, pull out the tray and remove the jammed paper in the direction of the arrow Gently push the tray back in and close the...
  • Page 102 / &  4 Remove the jammed media by pulling it out in the direction of the arrow. Remove all the media and then load the stack again. . &    -   #  8< ,  0  Lift the optional face-up tray to unhook it, and remove it. Pull out the media in the direction shown.
  • Page 103 / &  4 8< 5+" 8 Open the duplexer. Open the upper-left door. Remove any jammed media If the leading edge of the media is already in the output bin, pull out  4 ...
  • Page 104     output bin, pull out the media in the direction of the arrow. If the media is jammed at the fuser area, pull it out carefully without touching the fuser. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
  • Page 105 / &  4 If it becomes difficult to pull out the media, lift the lever repeatedly in the direction of the arrow until the media is accessible and easy to pull out. If the media is jammed below the fuser, pull it out in the direction of the arrow.
  • Page 106 / &  4 *+< )  *+,   5+" 8 Open the duplexer. Open the upper-left door. Open the lower-left door.      ...
  • Page 107 / &  4 Remove any jammed media shown. If the media is jammed at the upper-left cover, pull it out in the direction of the arrow. If the media is jammed at tray 2, 3, or 5, pull out the tray and remove the jammed media in the direction of the arrow.
  • Page 108 / &  4 Open the door below the multipurpose tray to check for jammed media. Pull out any jammed media. -     ...
  • Page 109 / &  4 If the media is jammed in the lower-right tray 7 of the high-capacity input feeder, pull out and remove tray 5 and remove any jammed media. Pull out the lower-left tray 6 and remove any jammed media.  4 .
  • Page 110 / &  4 Pull out the lower-right tray 7, check the paper feed area and remove any jammed paper there. If the media is jammed at the lower-left door, pull it out in the direction of the arrow. Gently push in the input trays.
  • Page 111 / &  4 5+" 8 <  Pull on the latch to open the duplexer. Open the cover inside of the duplexer.  4 ...
  • Page 112 / &  4 Remove any media jam by pulling it out in the direction of the arrow. Close the inside cover, and then close the duplexer.      ...
  • Page 113 / &  4 ! " , <  » Note: When clearing jams from the envelope feeder you must reload envelopes to clear the jam message. Just opening the printer door will not clear the message. Remove the enve- lope feeder. Remove any jammed envelopes found.  4 ...
  • Page 114 / &  4 Reinsert the enve- lope feeder.      ...
  • Page 115 / &  4 <   )  2++  If media is jammed at the docking cover, lift the handle and remove any jammed media. Open the cover of the media horizontal transport and remove any jammed media.  4 *...
  • Page 116 / &  4 Open the top cover of the stacker, and remove any jammed media. Check jammed media at the output tray of the stacker, and remove any paper found there.          ...
  • Page 117 # $%&    $%  # # + + + “Status and Service Messages” on page 5-2 “HP-GL Error Codes and PCL Error Codes” on page 5-13 “Toner Cartridge Problems” on page 5-20 “Control Panel Problems” on page 5-21 “Windows Driver Problems” on page 5-23 “CrownNet Problems”...
  • Page 118       This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chap- ter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.

  • Page 119: Active Jobs

       & This status means... Do this... message... The accounting option is disabled and No action ACC FILES GOT the accounting files are empty. After a needed. REMOVED reset, the files are removed. This prevents you from wasting disk space with empty accounting files.
  • Page 120 An error has been detected with the Correction of CALL FOR SERVICE item indicated in the service message. these errors is ENGINE ERROR performed by qualified QMS service personnel only. Contact your QMS vendor. The Cancel key has been pressed, and Press Select...
  • Page 121    & This status means... Do this... message... One or more of the finisher doors is Close the CLOSE FINISHER open and must be closed. finisher doors. DOOR(S) The accounting file has been created. No action CREATED FILE needed. The specified accounting file is created Wait.
  • Page 122 (HCOS). jam. There is a mechanical problem with the Correction of FINISHER MECH. # HCOS. these errors is performed by qualified QMS service personnel only. Contact your QMS vendor. There is a mechanical problem with the Correction of FINISHER MECHANICAL HCOS.
  • Page 123    & This status means... Do this... message... Media has jammed while being pulled Clear the jam INPUT BIN JAM from the specified tray. from the specified tray. Media has jammed while being pulled Clear the jam INPUT JAM INPUTBIN from the specified tray.
  • Page 124 An error has been detected with the Correction of SERVICE CALL # item indicated in the service message. these errors is performed by qualified QMS service personnel only. Contact your QMS vendor. The staple cartridge is empty or has not...
  • Page 125    & This status means... Do this... message... An active job is in process. Access to Wait until the WAITING FOR IDLE the menu is not allowed until the job is print job is finished. finished and the printer goes idle. The compiler is waiting on incoming Wait until the job WAITING ON INPUT...
  • Page 126 &    Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Support,” for more information. » Note: A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem.
  • Page 127    & This service message... Means... Finisher stacker tray 2 failure occurs. FINISHER MECH. STACKER-04 Finisher stacker tray 3 failure occurs. FINISHER MECH. STACKER-06 Finisher stacker tray 1 upper limit switch is on. FINISHER MECH. U. LIMIT-02 Finisher stacker tray 2 upper limit switch is on. FINISHER MECH.
  • Page 128    & This service message... Means... Mechanical failure stapling operation. FINISHER MECH. STAPLING-04 Mechanical failure stapling operation. FINISHER MECH. STAPLING-06 Mechanical failure stapling operation. FINISHER MECH. STAPLING-10 Mechanical failure stapling operation. FINISHER MECH. STAPLING-12 Mechanical failure stapling operation. FINISHER MECH. STAPLING-14 Mechanical failure stapling operation.
  • Page 129 ( 5%'    %'   -.3, ,   The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description PCL Error Description Codes Codes Not enough memory for job. Not enough memory for job. Too many transformations.
  • Page 130 " &        .    To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer.     "  To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵...
  • Page 131 " &       Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. Restart the PC and retry the communication test. Refer to your DOS documentation for more information.   "+  To send the PRINTEST.PS file you just created to the printer, type copy /b printest.ps com#↵...
  • Page 132 " &       If the printer’s serial port settings are different from your PC’s settings, use the printer control panel, as described in the following section, “Changing Serial Settings,” to make them match.    "  Since your printer is configured at the factory for the most typical printing environ- ments, the serial settings in your AUTOEXEC.BAT file and on the start-up page should be the same.

  • Page 133: Save Changes

    " &       Press this to... The message window key... reads... Next (one Advance to the correct baud rate. BAUD RATE or more times) Select the displayed baud rate. Select IS SELECTED SERIAL BAUD RATE » Note: If you need to change other settings, press the Next key to access the appropriate menu option, and then return to the point where you press the Select key to access the Administration menu and select the new settings.
  • Page 134 " &  #        #.     You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: Display a disk or folder window.
  • Page 135 (speed of data transmission) of the printer, the com- puter, and your software application the same? See chapter 2, “Printer Configuration,” in the Reference manual. If you still cannot identify the problem, contact your QMS vendor. " !$# &   !$ *.
  • Page 136 Reference manual for instructions. If you continue to have problems with the ESP mode selecting the appro- priate printer emulation, contact your QMS vendor.  !" The toner cartridge is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it.
  • Page 137 On a LocalTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer. If neither of these is the problem, place a service call to your QMS vendor. ( #     1 If your printer prints a standard status page even though you’ve configured the printer...
  • Page 138  $ $ !$ If you still have not solved the problem, you need to call your QMS vendor for help. See “Placing a Service Call” on page 5-35 for information on how to contact your QMS vendor.  .   - If a PAPER JAM message stays on, open the printer and clear the jam. If the message is still there, try opening and closing the doors of the printer again.
  • Page 139 PC, see “Notes on Installing Printer Description Files” in chapter 5, “Troubleshooting Setup,” in the Getting Started manual. 15!" If you have trouble installing and setting up your QMS CrownNet interface, check the following: If the printer requires a network interface card, is it correctly installed in the...
  • Page 140 78  7  !$ 67  6 !" Use the information in this section to locate and solve problems that may arise when installing and using the Kanji option kit.  2 $&  3 4 "  Are you attempting to download Kanji TrueType fonts using the PS Executive Series Utilities? This utility cannot be used to download Kanji TrueType fonts.
  • Page 141 You should be able to select these fonts if the application supports them. Did you inadvertently initialize or reformat the Kanji internal IDE hard disk? If so, contact your QMS vendor. See appendix A, “QMS Customer Support,” for product sales and service information.
  • Page 142 If the toner cartridge is not empty and blank pages are ejecting, take the car- tridge out, rock it from side to side, and reinstall it. If this solution doesn’t work, contact your QMS vendor to purchase another toner cartridge.
  • Page 143 The following list includes several image defects with possible solutions. Try the solu- tions in the sequence given. If the solutions listed don’t solve the problem, place a ser- vice call to your QMS vendor. See the next section in this chapter, “Placing a Service Call.”...
  • Page 144 QMS vendor. " " *  1 The toner cartridge may be defective. Remove it and install a new toner cartridge. 2 Your printer may need a service check. Contact your QMS ven- dor.  + 5  1 Install a new toner cartridge.
  • Page 145  !$  +   If the toner smudges are only on the front of the page, perform steps 1 and 2. 1 Remove the toner cartridge and rock it as you would when installing a new cartridge. This redistributes toner inside the car- tridge.
  • Page 146  !$ "+   + 1 The toner cartridge may be defective. Install a new toner car- tridge, if needed. 0 !  5  1 Remove the toner cartridge and rock it as you do before install- ing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge.
  • Page 147  !$ * +"   1 The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper sup- ply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray with dry paper, and retest for irregular print.
  • Page 148 92  (" %%'1 The system software in your QMS 3260/4032 Print System is stored in flash ROM, read-only memory that can be erased and rewritten to “in a flash.” Updating system software allows you to take advantage of future enhancements to the printer.
  • Page 149 /$ & 92  Change to this directory. Type X :\cd newdir Insert the printer system software disk in your PC’s 3.5" disk drive. Type X :\pkunzip x :\system↵ where X is the name of the disk drive in which you inserted the system software disk.
  • Page 150 /$ & 92  Send the new system image to the printer. Type copy /b filename .ps lpt#↵ where filename refers to the name of the system software file (systemdl.ps is a typical name) and # is the number (1 to 3) of the parallel port (/b refers to binary files.) While the system software is loading, the Online LED blinks off and on, and the message window displays...
  • Page 151 QMS service technician, contact your QMS vendor or QMS National Service for work inside the US, or one of the QMS interna- tional offices for work outside of the US. (National and international contacts are listed in appendix A, “QMS Customer Support.”...
  • Page 153      #  *+++ “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4...
  • Page 154 The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS. If you have access to the World Wide Web, you can view the QMS home page at http:/ /www.qms.com/. The QMS ftp resource is ftp.qms.com.
  • Page 155  9  8      ;  < You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time. » Note: If you call for assistance, have the following information ready so our...
  • Page 156 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time...
  • Page 157 3606 AK Maarssen Belgium, Netherlands, The Netherlands and all unlisted coun- (+31) 346–551333 tries Fax (+31) 346–550170 Internet http://www.qms.nl   Vélizy Plus 1 Bis, Rue du Petit Clamart 78142 Vélizy Cedex France (+33) 1–410 79 393 Fax (+33) 1–408 30 110...
  • Page 158 1 $2  99     Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and Denmark (+46) 8–600 01 30 Fax (+46) 8–600 01 33   Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 ...
  • Page 159  '       # # + + + “Menu Chart Conventions” on page B-2 “Operator Control Menu” on page B-3 “Administration Menu” on page B-4 “Installation Menu” on page B-10...
  • Page 160       Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided:     Operator Control menu on page B-3     Administration menu on page B-4     Installation menu on page B-10 #   The following conventions are used in the menu charts:...
  • Page 161    $  " Idle Administration Installation* Operator Control Copies 001-999 Duplex* Off, On, Tumble Output Finishing* Staple Position Chain Outputbins Offset Stacking Off, On Collation Off, On Orientation Portrait, Landscape Multipurpose/ Optional5* Optional7* Upper Inputbin Envelope Feeder* Optional6* Lower Upper Top-Stack* Bottom-Stack* Outputbin...
  • Page 162          Idle Administration Installation* Operator Control Optional NIC* Timeouts Communications Serial Resident NIC (see page Parallel B-5) ESP Default CCITT* (w/ImageServer) PostScript CGM* Emulations PCL 5e LN03+* HP-GL QUIC* LinePrinter TIFF* Calibration Page Trailer Inputbin Header Page Status Page Type Special Pages Header Inputbin Trailer Page...
  • Page 163      #   *    *   (! * & ( $ + Idle Administration Communications Resident NIC Optional NIC* Emulation Mode PS Protocol CrownNet Min K Spool Def Job Prio Common EtherTalk LAN Manager NetWare TCP/IP Ring Config Factory Source Spooling Ethernet Soft Page Speed** Routing** Address Reset Reset Speed Auto...
  • Page 164 Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Connection Protocol Network Ident Zone Name Conventional Zone Part 1 LaserWriter Disabled Spooling Zone Part 2 QMS RC Res Enabled Both Default HP Zoner Res *Optional     ...
  • Page 165      4$   $ + Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Protocol Printer Name Default Disabled Enabled *Optional     ...
  • Page 166       ? $ + Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Printer Name Frame Type R/N Printer #1- 8 Protocol Config PServer Printer Name 1 File Srv Name 1 802.3 IPX Addr Disabled Printer Slot # Printer Name 2 PServer Name 1 Ether 2 IPX Addr...
  • Page 167      A*$ + Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Disabled Accnting/Rev Disabled SNMP Protocol Enabled Enabled Chan NMS 1-5 Internet Address Accnting Timeout Internet Community Access Address Subnet Mask Port Assignment Default Read Router Write Disabled...
  • Page 168 $$  ""  Idle Installation* Operator Control Administration Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On *Optional :     ...
  • Page 169 () &   # # + + + “Introduction” on page C-2 “Remove the HCOS” on page C-3 “Remove the Face-Up Tray” on page C-7 “Remove the Duplexer” on page C-7 “Removing the Envelope Feeder” on page C-9 “Removing the HCIF” on page C-10 “Repacking the Printer”...
  • Page 170 633-4300 x 2530 and request catalog number 2600439-200. If you need to return the printer for service, in the US call QMS Customer Service at 1 (334) 633-1072 for an RMA (Return Merchandise Authorization) number before shipping the printer. In other countries, refer to appendix A, “QMS Customer Support.”...
  • Page 171 /#( ( #-% Skip this section if you do not have the optional HCOS. Unplug the interface cable from the rear of the printer. Unscrew the locking screw that secures the HCOS to the printer. /#(...
  • Page 172 /#( Pull the HCOS away from the printer. Push the locking bar away from the HCOS to free it from the printer.     ...
  • Page 173 /#( Unplug the power cable connected to the right side of the printer. Move the HCOS away from the printer. /#(...
  • Page 174 /#( Loosen the thumb- screws on the con- necting bracket on the right side of the printer to remove it. Remove the vertical transport unit from the top of the printer. Store the HCOS and its components in a safe place for rein- stalling later.
  • Page 175 /#)+ "  ( # ./  Skip this section if you do not have the optional face-up tray. Unhook the face-up tray from the left side of the printer. Store the face-up tray in a safe place for reinstalling later. ( #4"* Skip this section if you do not have the optional duplexer. Disconnect the duplexer interface cable from the rear of...
  • Page 176 /#6$; Open the duplexer and unhook the safety wire at the rear. Lower the duplexer to a horizontal posi- tion and gently lift the duplexer straight Store the duplexer in a safe place for rein- stalling later.     ...
  • Page 177 / &# '$) ( #  " Skip this section if you do not have the optional envelope feeder. Pull out the envelope feeder by grasping the sides and firmly pulling. Store the envelope feeder in a safe place for reinstalling later. Replace the multipur- pose feeder.
  • Page 178 / &#() ( #- Skip this section if you do not have the optional high-capacity input feeder. Disconnect the HCIF interface cable from the rear of the printer. Remove trays 3 and      ...
  • Page 179 / &#() Remove the mount- ing bracket on the right side of the printer/HCIF frame by loosening and removing the thumb- screw. Remove the mount- ing bracket on the left side of the printer/HCIF frame by loosening and removing the thumb- screw.
  • Page 180 / &#() Insert trays 3 and 5. With another person, stand on the left and right sides of the printer and lift it by grasping the hand holds. WARNING! Your printer weighs approximately 91 lbs (41.3 kg) without consumables. Be sure to have help when lifting and moving it.
  • Page 181 /0 &#  ( ) #  Open the left and front doors of the printer and remove the toner cartridge. Place the toner car- tridge back into its original protective aluminum bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth.
  • Page 182 /0 &#  Place the printer back onto the sup- ports on top of the original shipping pal- let. Replace the original consumables box and the shipping spacers.      ...
  • Page 183 /0 &#  Slide the original shipping carton over the top of the printer and the shipping spacers. Slide the corner sup- ports into the ship- ping carton and replace the top ship- ping spacer and cover. 10 Close the top and secure with shipping tape.
  • Page 185  * 1200x1200 dpi printing unavailable 5-25 Bin jam message 5-7 Blank pages 5-26 Blurred background 5-30 Acc already disabled message 5-2 Browser software Acc already enabled message 5-2 Explorer 3-19 Acc disabled message 5-2 Microsoft Explorer 3-19 Acc enabled message 5-2 Netscape 3-18 Acc file x% full message 5-3 Setting up 3-18...
  • Page 186 Testing, parallel port 5-14 Webpage help system 3-40 Testing, serial port 5-15 Current Memory Configuration Communication Settings Hotlink 3-27 Hotlink 3-26 Customer Response Center (CRC), QMS A-3, Configuration Manual proxy 3-19 Customer support, QMS A-2 Memory, current 3-27 Resolution 3-3 Configuration menu...
  • Page 187 Finisher jam message 5-6 Paper sources 3-27 Finisher mech. # message 5-6 Printer jobs 3-31 Finisher mechanical failure message 5-6 Printer setting 3-25 Fuser QMS, Inc. page 3-40 Replacing 2-22 Statistics 3-38 Fuser jam message 5-6 System Support 3-35 Timeouts 3-29 HP-GL...
  • Page 188 Error codes 5-13 Job offset See Offset stacking Jobs Incomplete printing 5-26 Idle message 5-6 Image defects 5-27 Indicators Data, stays lit 5-21 Kanji Initializing message 5-6 Troubleshooting 5-24 Input bin Keeping old size message 5-3 See Inputbin Input Buffer Sizes Hotlink 3-26 Labels Input idle printing message 5-6...
  • Page 189 Multipurposetray not installed message 5-7 Media jams Multi-Res technology 3-2 Automatic jam recovery 4-2 Jam messages 4-6 Locating 4-6 National Service, QMS A-4 Media path 4-3 Netscape 3-19 Preventing 4-2 Removing 4-7 Removing, duplexer 4-13, 4-16, 4-21 Removing, envelope feeder 4-23...
  • Page 190 All pages do not print 5-26 Customer Response Center (CRC) A-3, A-4 Blank pages 5-26 National Service A-4 Cleaning 2-19 Service 5-35 Cleaning, exterior 2-19 World-wide offices A-4 Handling 2-18 QMS, Inc. page Home page 3-20 Hotlink 3-40 Jobs, hotlink 3-31     —;...
  • Page 191 Quality problems 5-26 Shipping, printer C-2 Replacement packaging C-2 RMA number C-2 showpage operator (PostScript) 5-14 Relocating, printer C-2 SIMMs 3-4 Replacement packaging C-2 Software Repacking Macintosh 5-22 Printer C-13 Solid black image 5-28 Repacking, printer C-2 Stacking 3-10 Replacement packaging C-2 Face-down 3-10 Replacement packaging C-2 Stacking, offset 3-12...
  • Page 192 Multipurposetray not installed 5-7 System Support hotlink 3-35 Output bin full 5-7 Output jam 5-7 Paper mismatch 5-7 Technical support, QMS A-3 Please wait 5-5 Testing, PC 5-15 Printing status 5-7 Parallel port 5-14 Put paper in input bin 5-7...
  • Page 193 Transfer roller Replacing 2-26 Uneven print density 5-30 Transparencies Formatting 2-8 Loading 2-9 Transport jam message 5-8 Waiting for idle message 5-9 Tray Waiting on input end job? message 5-9 Chaining 3-6 Warming up message 5-9 Loading, paper 2-2 Webpage 3-18 Troubleshooting Setting up 3-18 1200x1200 dpi printing unavailable 5-25...

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