Customer Assistance; Roadside Assistance - Ford Villager Owner's Manual

Roadside Assistance

Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators that put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
Roadside Assistance will cover the following:
Mount your spare if you have a flat tire.
Jump-start your battery if it is dead.
Unlock your vehicle if you are locked out.
Bring you fuel if you run out.
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
How to use Roadside Assistance
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).

Customer Assistance

275