When Calling For Assistance; Return Material Authorization (Rma) Procedure - GarrettCom Magnum 6K32T Hardware User Manual

Magnum 6K32T & 6K32TRC Managed Switch
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6K32T & 6K32TRC Switch unit or if unknown, contact
GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for
assistance.
6.2

When Calling for Assistance

Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem; (complete Network diagram
preferred)
d. Any particular application, environment, power spike that, when used,
appears to create the problem;
2. An accurate list of GarrettCom product model(s) involved, with serial
number(s). Include the date(s) that you purchased the products from your
supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
6.3

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, please use this URL -
https://rma.garrettcom.com/rma/rma_request_noaccount.php
Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
www GarrettCom com . .
Installation and User Guide 05/07)
66
to fill out the form.