Shipping And Packaging Information; Appendix A: Warranty Information - GarrettCom Magnum 6K32T Hardware User Manual

Magnum 6K32T & 6K32TRC Managed Switch
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
GarrettCom will carefully test and evaluate all returned products, will repair products
that are under warranty at no charge, and will return the warranty-repaired units to
the sender with shipping charges prepaid (see Warranty Information, Appendix A,
for complete details). However, if the problem or condition causing the return
cannot be duplicated by GarrettCom, the unit will be returned as:
GarrettCom reserves the right to charge for the testing of non-defective
units under warranty. Testing and repair of product that is not under warranty will
result in a customer (user) charge.
6.4

Shipping and Packaging Information

Should you need to ship the unit back to GarrettCom, please follow these
instructions:
1. Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic
sheet or bag for shipping protection. ( You may retain all connectors and this
Installation Guide.)
CAUTION
material. This material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container.
3. GarrettCom is not responsible for your return shipping charges.
4. Ship the package to:
GarrettCom, Inc.
47823 Westinghouse Dr.
Fremont, CA 94539-7437
Attn.: Customer Service

APPENDIX A: WARRANTY INFORMATION

GarrettCom, Inc. warrants its products to be free from defects in materials
and workmanship for a period of three (3) years from the date of shipment by
GarrettCom.
www GarrettCom com . .
No Problem Found.
:
Do not pack the unit in Styrofoam "popcorn" type packing
67
Installation and User Guide 05/07)