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Magnum ITS Blade Hardened Switches for 2070's
4.
If the problem is isolated to a network device other than the Magnum ITS Blade
Hardened Switch product, it is recommended that the problem device is replaced with
a known good device. Verify whether or not the problem is corrected. If not, go to
Step 5 below. If the problem is corrected, the Magnum ITS Blade Hardened Switch
and its associated cables are functioning properly.
5.
If the problem continues after completing Step 4 above, contact your supplier of the
Magnum ITS Blade Hardened Switch unit or if unknown, contact GarrettCom, Inc. by
fax, phone or email (support@garrettcom.com) for assistance.
5.2
When Calling for Assistance
Please be prepared to provide the following information.
1.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2.
An accurate list of GarrettCom product model(s)involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3.
It is useful to include other network equipment models and related hardware, including
personal computers, workstations, terminals and printers; plus, the various network
media types being used.
4.
A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
www GarrettCom com
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Installation and User Guide (02/03)
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