Product Information; Before You Call - Dell Studio XPS PP35L Setup Manual

Getting Help
the telephone number to call for your region,
see "Contacting Dell" on page 40

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www�dell�com For the telephone number to call
for your region or to speak to a sales specialist,
see "Contacting Dell" on page 40
Returning Items for Repair Under
Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
1� Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box
2� For the telephone number to call for your
region, see "Contacting Dell" on page 40
3� Include a copy of the invoice and a letter
describing the reason for the return
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4� Include a copy of the Diagnostics Checklist
(see "Diagnostic Checklist" on page 39),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see "Dell Diagnostics" on
page 29)
5� Include any accessories that belong with
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit
Pack the equipment to be returned in the
6�
original (or equivalent) packing materials
You are responsible for paying shipping
7�
expenses You are also responsible for
insuring any product returned, and you
assume the risk of loss during shipment to
Dell Collect On Delivery (COD) packages
are not accepted
8� Returns that are missing any of the
preceding requirements will be refused at
Dell's receiving dock and returned to you

Before You Call

NOTE: Have your Express Service Code
ready when you call The code helps Dell's
automated-support telephone system direct
your call more efficiently You may also be
asked for your Service Tag (located on the
back or bottom of your computer)
Remember to fill out the following Diagnostics
Checklist If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself Ensure that the computer
documentation is available
Diagnostic Checklist
• Name:
• Date:
• Address:
Getting Help
• Phone number:
• Service Tag (bar code on the back or bottom
of the computer):
• Express Service Code:
• Return Material Authorization Number (if
provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions:
See your operating system documentation
to determine the contents of the computer's
start-up files If the computer is connected to
a printer, print each file Otherwise, record the
contents of each file before calling Dell
• Error message, beep code, or diagnostic
code:
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