Before You Call; Contacting Dell - Dell Latitude D820 User Manual

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Table of Contents

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the

computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, follow the safety instructions in your Product Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

support.dell.com (support)

premiersupport.dell.com (support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and

Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

NOTE:

In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you

do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be

routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

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