Toner Rubs Off - Dell B5460dn Mono Laser Printer User Manual

Troubleshooting
Action
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Step 3
a
From the Paper Weight menu on the printer control panel, set Heavy
Weight to Heavy.
b
Resend the print job.
Does the toner rub off?
Step 4
a
Enable Quiet mode.
From the printer control panel, navigate to:
Settings > General Settings > Quiet Mode > On
b
Resend the print job.
Does the toner rub off?
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu Go to step 3.
on the printer control
panel, set the paper
texture.
Go to step 4. The problem is solved.
Contact technical The problem is solved.
support or your Dell
printer dealer.
220
technical