Paper Frequently Jams - Dell B5460dn Mono Laser Printer User Manual

Troubleshooting

Paper frequently jams

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
•
Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see "Avoiding
jams" on page 152.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a
From the printer control panel, navigate to:
Next > > Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
Contact technical The problem is solved.
support.
Yes No
Contact technical The problem is solved.
support.
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