Installation - Compaq DA-64CAA-DA - AlphaServer - ES40 Model 2 Specification

QuickSpecs
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Step 18 Hardware and Software Support Services for Tru64 UNIX and OpenVMS (continued)
Program Features – Principal Server (continued)
Priority Gold Executive
Program Features – Additional Services
SSPs (Subsequent System Packages)

Installation

Installation & Startup HP O/S
DA-10392 North America — Version 57 — March 18, 2003
24 x 7 HW support with Named Engineer, 2-hour response for on-site support
24 x 7 Gold SW support – Named Account Rep
30-minute callback (critical); 1-hour callback (non-critical)
License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX.
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some Layered products are not included on
Consolidated Software Media Update Distribution and can be ordered separately.)
Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
Proactive Revision Management
Two System Healthchecks per year
Customer site must be within 25 miles of a HP service location
Mandatory pre-qualification required
For Priority, Priority 24, Priority Silver, Priority Gold, and Priority Gold Executive
HW Support at same level as corresponding package for Principal server
License Subscription: HP O/S (where applicable)
Telephone support through Principal server covered by full support package
Preinstallation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
Preinstallation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product configuration
Print & network access
Orientation
Compaq AlphaServer ES40
Compaq AlphaStation ES40
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